7492X Avaya Aura Call Center Elite Support Exam is so popular. More and more candidate come for 7492X dumps questions for clearing Avaya ACSS certification 7492X exam. Updated Avaya ACSS Certification 7492X Dumps Questions is good for preparation, which ensures your success in the first try. The essential Avaya 7492X exam dumps helps you to obtain to understand the real 7492X exam topics. More and more candidate come for 7492X exam dumps for clearing Avaya ACSS certification 7492X exam. Updated Avaya ACSS Certification 7492X dumps questions is good for preparation, which ensures your success in the first try. 

ACSS - Avaya Aura Call Center credential

Avaya Aura® Call Center Elite manages the collection, queuing, assignment and delivery of voice work items to appropriately skilled agents in the contact center. Intelligent routing and resource selection features, determines if customers should be served by the least busy agent, the first available agent, or the agent with skills that best match their needs. Call Center Elite uses the phantom call capabilities of Avaya Aura® Communication Manager to deliver work items to the contact center agents which supports inbound and outbound contacts.

The ACSS - Avaya Aura Call Center credential validates the candidate has achieved an intermediate to advanced level of proficiency required to diagnose, isolate and support multiple products within the Avaya Aura Call Center solution.

To earn the ACSS - Avaya Aura Call Center credential, the candidate must pass

7392X, Avaya Aura Call Center Elite Implementation Exam
AND
21450T, Avaya Aura Communication Manager Administration R8 Test
AND
7492X - Avaya Aura Call Center Elite Support Exam

The recommended training for the credential requirements is in the map below. Please note Avaya Online Test are delivered via the Avaya Learning Center. 

Avaya Aura Call Center Elite Support 7492X Exam Objectives 

Avaya Aura Call Center Elite Support Exam (7492X)is a requirement to earn the ACSS - Avaya Aura Call Center Elite credential.This exam has 52 questions and the minimum passing score is 68% (35 of 65 correct). The candidate has 90 minutes to complete this exam.The exam covers the following learning objectives:

Describe virtual routing such as:

• Look Ahead interflow (LAI)

• Enhanced Interflow

• Basic Service Routing (BSR)

• Adjunct Routing

• Network Call redirection (NCR)

Troubleshoot using the Communication Manager Denial Event.
Describe the troubleshooting tools in CM and apply troubleshooting command such as “list trace vdn”, “list trace vector” and “list trace station”
Describe the troubleshooting tools in CM and apply troubleshooting commands such as “list trace vdn”, “list trace vector” and “list trace station”
Describe Business Advocate (BA) with fundamental call center questions
Understand the common problems that traditional ACD calling centers experience and how Business Advocate can help overcome these problems.
Troubleshooting the Avaya Aura Media Server.
Describe the vector variable operations.
List Trace, Display Events, and List Usage.
Troubleshoot common call vectoring issues.
Describe the Best Service Routing feature in Avaya Aura Call Center Elite.
Describe the Best Service Routing in a multisite environment
Describe the Service Level Maximizer (SLM)
Describe the capabilities and features of Dynamic Business Advocate.

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