1. Topic 1, Contoso, Ltd

Case study

This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.

To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.

At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.

To start the case study

To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.

Overview

Contoso, Ltd. is a pharmaceutical company that has 3,000 users in offices across North America.

Existing Environment

Active Directory

The network contains an on-premises Active Directory domain. All user accounts are in departmental organizational units (OUs).

Microsoft Office 365

All users are assigned a Microsoft Office 365 E5 license and are enabled for the following services:

- Microsoft Yammer

- Microsoft Exchange Online

- Microsoft SharePoint Online

- Microsoft OneDrive for Business

- Azure Active Directory (Azure AD)

- Azure AD dynamic group membership

Microsoft Skype for Business

Contoso has an on-premises deployment of Microsoft Skype for Business Server 2015. All the latest cumulative updates are installed on all the servers.

The following services are used in Skype for Business Server 2015:

- Meetings

- PSTN calling

- Instant messaging (IM)

- Federation to external companies

Departments

Contoso has the following departments:

- IT

- Sales

- Human resources (HR)

- Research and development (R&D)

All groups are created by using dynamic group membership that use the department attribute.

Requirements

Business Goals

Contoso identifies the following business goals:

- Migrate the maximum number of users to Microsoft Teams.

- Minimize administrative effort.

Device Requirements

Contoso identifies the following device requirements:

- Replace Skype for Business IP phones with Microsoft Teams phones.

- All Microsoft Teams phones must be set to lock automatically after 60 seconds.

Meeting and Live Event Requirements

Contoso identifies the following meeting and live event requirements:

- Requirement1: Guest users must be able to join live events.

- Requirement2: Guest users must always wait in a meeting lobby.

- Requirement3: Contoso users must always bypass the meeting lobby when they join meetings by using the Microsoft Teams client.

- Requirement4: After the upgrade to Microsoft Teams, all meetings must be scheduled by using Microsoft Teams.

Calling Requirements

Contoso identifies the following calling requirements:

- Migrate all existing auto attendants and response groups to Office 365.

- Minimize the on-premises PSTN infrastructure.

Technical Requirements

Guest users must be prevented from making private calls.

Security Requirements

Contoso has the following security requirements for the Microsoft Teams deployment:

- The number of ports allowed on the company’s firewall must be limited.

- Team names must be prevented from containing the name of any products produced by Contoso.

- Users in the R&D group must be prevented from sending chat messages to users in other departments.

- To meet the company’s compliance policy, users in the sales department must continue to use on-premises Skype for Business for IM and calling only.

Pilot Project

Contoso begins a pilot project for the upgrade to Microsoft Teams.

You identify the following issues during the pilot project:

- Microsoft Teams users report that they often receive continuous notifications from the Microsoft Teams client for 20 minutes.

- Two pilot users in the HR department report that they are not members of the HR team.

You need to resolve the membership issues for the two pilot users.

You need to configure the environment to meet the technical requirements for guest users.

What should you modify from the Microsoft Teams admin center?

2. DRAG DROP

You need to recommend a voice topology for the departments. The topology must meet the calling requirements and the security requirements.

What should you recommend for each department? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

3. You need to configure the environment to meet the security requirements for the R&D group.

What should you do first?

4. HOTSPOT

During the pilot project, you review the global policies in the Microsoft Teams admin center.

Contoso has a global meeting policy configured as shown in the following exhibit.

Contoso has a global live events policy configured as shown in the following exhibit.

For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point.

5. HOTSPOT

You need to recommend which inbound ports to the network and outbound ports to Office 365 must be allowed on the company’s firewall after the planned upgrade. The solution must meet the security requirements.

Which inbound and outbound ports should you recommend? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

6. You need to resolve the notification issues identified during the pilot project.

What should you modify?

7. You need to resolve the membership issues for the two pilot users.

What should you do?

8. You need to configure the environment to meet the security requirements for team names.

What should you do?

9. You need to configure the environment to meet the device requirements for the Microsoft Teams phones.

What should you do from the Microsoft Teams admin center?

10. You need to configure the user accounts of the sales department users to meet the security requirements.

What should you do for each user?

11. You need to configure the user accounts of the sales department users to meet the security requirements.

What should you do for each user?

12. HOTSPOT

You need to recommend a solution to perform the network validation tasks for the platform upgrade.

Which tool and role should you recommend for each user? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

13. HOTSPOT

You need to configure Microsoft Teams to meet the department upgrade requirements.

For each of the following statements, select Yes if that statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point.

14. What should you recommend to meet the Microsoft Teams requirements for guest access?

15. You need to create a team for the sales department.

What should you do first?

16. You need to configure the IP phones to meet the device requirements.

What is the minimum number of configuration profiles you should create?

17. You need to implement a solution to meet the Microsoft Teams requirements for the compliance department.

What should you do first?

18. You need to identify the requirements for the voice pilot project.

Which two actions should you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

19. You need to configure Microsoft Teams to meet the collaboration and meeting requirements.

Which two actions should you perform from the Microsoft Teams admin center? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

20. DRAG DROP

You need to configure data retention policies for the teams. The solution must meet the data retention requirements.

Which content location should you include in the retention policies? To answer, drag the appropriate content locations to the correct requirements. Each content location may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

21. Topic 3, Misc, Questions

HOTSPOT

Your company has a Microsoft 365 subscription.

The company’s only messaging policy is a global messaging policy configured as shown in the following exhibit.

Use the drop-down menus to select the answer choice that completes each statement based on the information presented in the graphic. NOTE: Each correct selection is worth one point.

22. Your company has a Microsoft 365 subscription.

You have a Microsoft Teams team named Sales that is set to Private.

Users report that they can view the Sales team from a list of suggested teams.

You need to hide the team from the list of suggested teams.

What should you do from the Microsoft Teams client?

23. DRAG DROP

Your company has a custom Microsoft Teams app named App1.

You need to deploy App1. The solution must ensure that App1 appears as the first item on the app bar of the Microsoft Teams client.

Which four actions should you perform in sequence? To answer, move the actions from the list of actions to the answer area and arrange them in the correct order.

24. HOTSPOT

You are Microsoft Teams administrator for your company.

You have the Org-wide app settings shown in the App Settings exhibit. (Click the App Settings tab.)

The company’s global app permission policy is configured as shown in the Permission Policy exhibit. (Click the Permission Policy tab.)

The company’s global app setup policy is configured as shown in the Setup Policy exhibit. (Click the Setup Policy tab.)

For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point.

25. Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

You have a Microsoft 365 subscription that contains several Microsoft SharePoint Online sites.

You need to ensure that the content stored in a SharePoint modern team site named Sales is available from Microsoft Teams. The solution must ensure that when a new channel is added to a team, a folder for the channel is created in the Sales site.

Solution: From a team, you add a tab for the Sales site.

Does this meet the goal?

26. Your company has a Microsoft Office 365 subscription.

All users can create private channels.

You need to prevent specific users from creating private channels.

What should you create from the Microsoft Teams admin center?

27. You manage the Microsoft Teams environment for your company.

Several users report poor call quality.

You need to ensure that a user named Admin5 can review the call quality metrics of all the users at the

company. The solution must use the principle of least privilege.

Which role should you assign to Admin5?

28. Your company has a Microsoft subscription.

The Microsoft 365 tenant uses a domain named contoso.com.

You need to ensure that team channels can receive email only from users in the company and email addresses that use an email domain named @fabrikam.com.

What should you modify?

29. You network contains an on-premises Active Directory domain that syncs to a Microsoft 365 subscription.

From the Microsoft Teams client, you create a new team named Sales.

You need to ensure that the team includes all users in the company’s sales department. The solution must ensure that the new employees hired for the sales department are added automatically to the team.

Which tool should you use to configure the membership of the Sales group?

30. Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

Your company has a Microsoft 365 subscription and a Virtual Desktop Infrastructure (VDI) solution.

The company’s Microsoft Teams upgrade policy is set to Teams only coexistence mode.

You deploy the Microsoft Installer (MSI) package for Microsoft Teams to the VDI solution.

Several months later, users of the VDI solution report that their workstation is missing several new Microsoft Teams features.

You need to ensure that the VDI solution users can use the new Microsoft Teams features.

Solution: From the Microsoft Teams admin center, you modify the Microsoft Teams upgrade policy.

Does this meet the goal?

31. You are a Microsoft Teams administrator for your company.

The company creates a new Microsoft Teams app named App1. A developer packages App1 as a ZIP file.

You need to ensure that App1 can be uploaded as a ZIP package to Microsoft Teams.

Which Apps setting should you turn on?

32. You company has a Microsoft 365 subscription that contains the teams shown in the following exhibit.

Guest users report that they cannot create posts in Monthly Reports.

You need to ensure that the guest users can post to Monthly Reports.

What should you do?

33. HOTSPOT

You have a Microsoft 365 subscription.

You need to create the call queues shown in the following table.

Which routing method should you configure for each call queue? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

34. Your company has a Microsoft 365 subscription.

The company’s global app permission policy is configured as shown in the following exhibit.

Users report that they can view the list of available third-party apps from the Microsoft Teams client.

You need to ensure that the Who app is the only visible app from the Microsoft Teams client.

What should you modify?

35. Your company has a Microsoft 365 subscription.

You recently set the company's Microsoft Teams upgrade policy toTeams only coexistence mode.

A user reports that several online meetings are configured to use Microsoft Skype for Business.

You need to convert the online meetings in the user’s calendar to use Microsoft Teams.

What are two possible ways to achieve the goal? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

36. DRAG DROP

Your company has a Microsoft Office 365 subscription.

The company has the administrators and the security requirements shown in the following table.

You need to assign a role to each administrator to ensure that the administrators can meet the security requirements by using the Microsoft Teams admin center. The solution must use the principle of least privilege.

Which role should you assign to each administrator? To answer, drag the appropriate roles to the correct users. Each role may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

37. Your company has 200 users.

You plan to upgrade all the users from Microsoft Skype for Business Online to Microsoft Teams. Enterprise Voice must be enabled for all users.

You need to recommend a coexistence mode for the Microsoft Teams upgrade policy.

Which mode should you recommend?

38. Your company has a Microsoft 365 subscription.

A user named User5 cannot establish call from Microsoft Teams.

You review the Microsoft Teams client for User5 and discover that the dial pad is unavailable.

Other users at the company can establish calls successfully.

You need to ensure that User5 can establish calls.

Which two actions should you perform? Each correct answer represents part of the solution. NOTE: Each correct selection is worth one point.

39. Your company is upgrading from Microsoft Skype for Business Online to Microsoft Teams.

The company's Microsoft Teams upgrade policy is set to Islands coexistence mode. The company plans to maintain the coexistence mode for several months.

Several users report that they receive email messages about missed chat conversations.

You need to recommend a solution to ensure that all the users receive chat messages.

Which two actions should you recommend? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

40. HOTSPOT

Your company plans to migrate to Microsoft Teams from Microsoft Skype for Business Online. The org-wide coexistence mode for Microsoft Teams is set to Teams Only.

The company has two named User1 and User2.

You need to implement a migration solution that meets the following requirements:

✑ User1 must be able to chat and create meetings by using Skype for Business only.

✑ User1 must be able to read and post messages by using Microsoft Teams channels.

✑ User2 must use Microsoft Teams only.

How should you complete the PowerShell command? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.