1. Topic 1, Relecloud Case

Background

Relecloud is a cloud point of sale (POS) software company specializing in direct to consumer food stands. They have multiple business units using their new Dynamics 365 Finance and Operations implementation including customer-facing representatives for account management, technical support, customer service, and finance. There are two legal entities, one for operations and one for financials. Customers pay for the Relecloud POS software monthly and everything is deployed in the cloud. The Dynamics instance URL is https//relecloud prod operations.dynamics.com.

Munson’s Pickles and Preserves Farm is a company that uses Relecoud's cloud POS software to sell their produce in farmers markets. Munson's was one of Relecloud's first customers, and Relecloud stocks their employee lunchroom with Munson's products. Munson's has also been subcontracting their employees to Relecloud to help functionally build a best-in-breed solution. Munson's employees assume multiple organizational positions. Each employee has only a single email address by which people can contact them.

Current environment: System and IT

✑ Dynamics 365 for Finance and Operations was recently updated.

✑ All recurring batch jobs in the system were removed and recreated.

✑ The alert notification batch processing was recently changed from every 10 minutes to once every two hours.

✑ Real-time reporting of the information is not needed.

Current environment: Customer Service

✑ Customer credit requests are entered through the customer service team.

✑ All requests must contain a date, time, reason for request, and customer service notes on initial recommendations for credit action.

✑ Customers have multiple points of contact who can enter support tickets to the Relecoud portal.

✑ Tickets are automatically generated in the support team's third-party system when they are created by support technicians.

✑ The Dynamics 365 email client mail is used to correspond with customers.

Current environment: Technical Support/IT

✑ The technical support team gets involved when technical issues arise with the Relecloud software. Service tickets are entered and get escalated to the team, depending on the issue.

✑ Microsoft Flow is used for automating different workstreams.

✑ Workflows are not configured for the technical support request flows in Dynamics 365 Finance and Operations.

✑ Management and history of technical support tickets are handled in a third-party

issue management solution.

✑ The technical service team manages issues related to the Relecloud POS as well as the Dynamics 365 application.

Current environment: Account Representatives

✑ Each customer is assigned a single account representative.

✑ Account representatives use multiple devices.

✑ Only account representatives have the ability to approve credits.

✑ All email to customers come through their own Outlook instance.

Current environment: Finance

✑ Customers do not have invoice accounts.

✑ Only finance resources have the ability to enter credits.

✑ Credits can be entered by any of the four finance resources assigned the Credits and Refunds security role.

✑ If the request has not been updated in four days, the request is escalated to the Controller. The account representative must be alerted when this occurs.

Requirements: Technical support/IT

✑ Support technicians must use Microsoft's existing knowledge base to resolve open issues.

✑ If an issue exists, support technicians must report the status of the issue on a weekly basis.

✑ If there is no existing support request, support technicians must create one for Microsoft evaluation.

✑ All software must be installed centrally when possible.

✑ The Dynamics 365 Finance and Operations production environment must have an update cadence of every second Saturday from 4-7 A.M. EST.

✑ Updates must be tested in separate environment.

Requirements: Account representatives

✑ Account representatives must be able to see only the relevant customer fields and records automatically from their dashboard.

✑ Account representatives must be able to export the list of customers to Microsoft Excel.

✑ Account representatives must be able to navigate to the customer master record for any editing or record entry tasks.

✑ The forms must be relevant based on each account representative's needs.

✑ Account representatives need a centralized location to see multiple data

components.

✑ Account representatives require an offline list of their current customers in Excel with only the fields they need.

✑ The IT Director must reassign all instances of an account representative's customer contacts if the representative leaves the company.

✑ An alert must be sent automatically to an account representative when a credit is issued or any data is changed on a customer’s record.

Requirements: Financials

✑ Any refund must be printed as a physical check.

✑ All printers must be exclusive to the financial legal entity.

Issues

✑ Typing ‘pickle’ in the search box yields no returned results for the account representative.

✑ After the latest update, an account representative reports that he is no longer receiving alert notifications when a customer's contact is changed.

✑ An account representative has recently resigned.

You need to connect the Excel instance to the Relecloud production instance.

What should you do?

2. HOTSPOT

You need to ensure that the customer service representatives are able to initiate a refund request.

Which workflow elements should you configure? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

3. You need to trigger a Flow when a technical service order request is created.

Which three objects can you use? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

4. You need to determine why the sales associate is not able to see Munson’s in the search results.

What is the cause of the issue?

5. You need to detail a business process for streaming the customer editing process for account representatives.

Which two actions should you perform? Each correct answer presents a partial solution. NOTE: Each correct selection is worth one point.

6. You need to determine when and where the user regression testing should take place for new Dynamics 365 Finance releases.

When and where should the testing take place?

7. DRAG DROP

You need to configure check printing for Munson’s.

Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

8. DRAG DROP

You need to design a business process for the account manager’s customer list requirements.

Which three actions you perform in sequence? To answer, move the appropriate actions to the answer area and arrange them in the correct order. NOTE: Each correct selection is worth one point.

9. You need to configure the system for account representatives.

Which two actions should you perform? Each correct answer presents a partial solution. NOTE: Each correct selection is worth one point.

10. You need to resolve the contact reassignment issue.

What should you search by?

11. DRAG DROP

You need to enable interactive email providers for the different groups in the organization.

Which email providers should you enable? To answer, drag the appropriate email provider IDs to the correct groups. Each email provider ID may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

12. Topic 2, Contoso. LtdCase Study

This is a case study. Case studies are not timed separately. You can use as much exam time at you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time prowled.

To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study, Each question is independent of the other questions in this case study.

At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new sectary you cannot return to this section.

To start the case study

To display the first question m this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment and problem statements, if the case study has an All Information tab. note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.

Background

Current environment

Liberty’s Delightful Sinful Bakery & Cafe is a baked goods company headquartered in Denver. Colorado. The company has 200 locations around the United States.

Contoso, Lid purchases a majority stake m Liberty's As part of this acquisition. Contoso, Ltd plans to implement Dynamics 365 Finance, Dynamics 365 Supply Cham Management and Dynamics 365 Retail to support the rapid future growth Streamlined business processes will be implemented to replace manual processes and Microsoft Excel. Contoso, Ltd. already has 10 legal entitles that use all Dynamics 365 modules in a single tenant. Liberty s with exist within the Contoso. Ltd. tenant as its own legal entity and Lifecycle Services (LCS) project. AN environments are cloud based.

General

Contoso. Ltd. uses One Version tor detailed regression test planning. The testing plan is fully automated by using the Regression Suite Automation Tool 1RSAT). There is a standardized set of core business processes in a single Business Process library and functionality-specific business process libraries for the various Contoso. Ltd. businesses.

Environments

The following hilts are used to connect to Contoso, Ltd. s environments: Microsoft SharePoint: httpsyAibertys.sharenoint.com

Dynamics 365: httpsVAibertviAos.cloodaK.dynamics.com Microsoft A2ure Dev Ops https/Libertysvisualstudiocom Microsoft Office 365: https://Libertys-my.sharepoint com. The company uses the following Dynamics 365 version: 10.06/Update 30.

Current delivery

Business Processes/LCS

Liberty s needs lo leverage as many existing Contoso. Ltd.'s business processes as possible to shorten the implementation lifecycle and create similarities between the organizations. There will be one master business process library for Liberty s There are 100 user acceptance testing scripts. Fourth Coffee is one of Contoso. Ltd/s legal entities. Liberty's has a business process library that contains a specific set of functionality. Liberty s would like to use as an existing node In their core business process library.

Sales discounts for high-volume customers must be calculated by using predefined Excel templates. Sales team members must be able to access the template directly from the sales order form.

Data import/Export

Any Excel templates need to be standardized and easily accessible. The integrity of shared templates must be strictly maintained.

After the Implementation, the core Liberty's team needs to be empowered to further identify future value-add opportunities for interacting and manipulating their data as future phase initiatives- Once they understand the data structures and

capabilities, they need to start creating their own templates that meet then specific needs.

Workflow

A workflow to streamline the feedback of the customer experience is critical. Any negative experience needs to be quickly addressed. Any steps to rectify the customer concerns are handled offline at the discretion of regional managers.

As the company grows, customer history of vendor direct delivery performance must be documented to assure stakeholders that the company is monitoring vendor performance. Any actions to rectify the customer concerns must be approved prior to execution.

Go Live/Cutover

• Go live axe. October 1.

• Cutover Sewn days before go live with daily delta imports occurring nightly. This process has been fully vetted and is operating properly.

• Data Packages to migrate: Two.

• Data Imports: Six hours total for all imports.

• Performance testing: Liberty's team system administrator reports that they are not planning to conduct performance testing.

Software updates

The customer cannot take updates during their busy season from November 1 - December 3v Any system downtime requires a notification to the users through the proper application management tool. 100% of user acceptance testing is required

for any system update.

The first official update to the live software will be the third week of October.

Regression testing

There will be no dedicated 'egression testing team after going live. They are dedicated prior to go live and anything that can be done to virtually eliminate the overhead of regression testing will be done prior to go live.

Workspaces

A standard workspace will be assigned to each regional manager.

The workspace will show the following information for stores associated with a regional manager:

• Single detailed view of multiple components of their sales data

• KPIs for regional sales goals

• Drill down capabilities to inquire about the data

• Any direct delivery special orders

• Any negative inventory items

Regional managers may personalize workspaces as needed.

Issues

The current Open m Excel templates option on the All Customers form is missing several fields. It also contains several additional fields. This form must be replaced.

There was an issue with agreeing upon a supplemental organizational hierarchy used for sales reporting at go I've. This hierarchy is exclusively for reporting purposes Customer surveys are conduced by using open-ended emails or in store comment cards from the regional managers at random. This process makes it difficult to consistently analyze satisfaction metrics.

There is a concern that there will be something that pops up stopping the go live. A list must be compiled describing notable risk points.

A regional manager is asked to review a direct delivery sales order to determine whether it was created correctly in a test environment The regional manager trainer cannot see the sales order in question by using the direct delivery sales order link in the user's workspace. Liberty's Instinct goes live successfully. In preparation for the first update, several business scenarios were reported as failing in the validation testing. You are working with Microsoft support and reviewing potential fixes to address the Issues.

HOTSPOT

You need to configure the workflows.

What should you do? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

13. HOTSPOT

You need to identify the platform version that Liberty’s live instance uses as well as the update version they must use if they continue to delay updates due to reported issues.

Which answers should you give? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

14. DRAG DROP

You need to configure regression testing and user notification processes for updates.

What should you use? To answer, drag the appropriate tools or apps to the correct scenarios. Each tool or app may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

15. HOTSPOT

You need to configure integration with Excel.

How should you complete the configuration? To answer, select the appropriate options in the answer area. NOT: Each correct selection is worth one point.

16. HOTSPOT

You need to identity the risk points that ate present one week poor to go live.

Which risk points should you discuss? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

17. You need to determine the root cause for the regional manager’s issue.

What is the root cause?

18. HOTSPOT

You need to resolve issues with the default Excel templates.

What should you do? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

19. You need to configure the system to meet the workflow requirements.

What should you use?

20. You need to ensure that Liberty's can use the business processes from Contoso. Ltd.

What should you do?

21. You need to ensure that Liberty’s can use the business processes from Contoso, Ltd.

What should you do?

22. You need to configure the system to meet the data import, export, and operations requirements.

Which two options should you implement? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

23. You need to recommend a solution to meet the regional managers workspace reporting requirements.

What should you use?

24. Topic 3, Wide World ImportersCase Study

This is a case study. Case studied are not timed separately. You can use at much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your lime to ensure that you are able to complete all questions included on this exam in the time provided.

To answer the Questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described m the case study. Each question is independent of the other questions in this case study.

At the end of this case study, a review screen will appear, this screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.

To start the case study

To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab. note that the information displayed is identical to the information displayed on the subsequent tabs. When you ate ready to answer a question, click the Question button to return to the question.

Background

Wide World Importers (WWI) is an importer and supplier of fair trade, handmade home goods to independent retailers in North America.

One of WWI’s products was recently featured on several major television talk shows and has become very popular. As a result, WWI is expanding their prospective sales operations to new markets as well as engaging current customers in a more direct manner.

Sales representatives

• Sales representatives are highly competent users of this Dynamics 365 Finance implementation.

• They typically operate independently, but due to the recent high sales volume they must work together as a team.

• Sales representatives are not variable to test the new business processes and security roles being introduced.

• Customer and prospect data is currently stored in Excel spreadsheets.

Functional requirements

• A mechanism to facilitate an inter active step-by-step training guide within the Dynamics J65 application must be implemented.

• Tips and hints for data entry in the interactive training guide must also be included because most sales representatives will not be available for training prior to implementation of the new functionality. They need to be able to use the functionality as soon as it is implemented.

• Sales representatives must be able to see all report and form data for specific sales and inventory reports and forms. .

• Many sales representatives have applied individual changes to forms and reports, such as moved, added, and hidden fields. These changes are critical to the sates representatives efficiencies and must remain in place.

• New processes must be standardized and documented according to current standards.

• Several sales representatives run custom queries on SSRS reports. Sales representatives must be able to see the default data as well as their custom queries for those reports.

Power Apps initiative

• A Power Apps app must be created and embedded on the customer form. The form displays other prospects who reside within a certain radius of the current customer. This functionality will be distributed on a per-request basis.

• A Power Apps app must be embedded in a feedback form within the Sales order form m Dynamics 365 Finance. The form must display questions tor a sales representative to ask customers while reviewing their previous sales orders.

Data import and export

• WWI must consolidate and migrate ill their data currently in Excel spreadsheets into the Dynamic! 365 system.

• Sales managers must cleanse their region's prospects and bring them into the Dynamos 365 system by a specified date tor final analysis.

• Sates manager's data sheet templates must include the most recent data from the Dynamos 365 system. The managers must check foe duplicate data.

• The data templates used for data import must be intuitively located within the Dynamics 365 forms where the data primarily resides.

• for any other core data that must be imported, all test imports must be as repeatable and consistent as possible while data validation errors are identified and addressed.

Technical requirements

• The implementation must be done as quickly as possible with no development needed

• A tool for project workstream task management, and work stories must be implemented tor the rapid deployment sprints. issues, and feature backlogs that will result from the implementation.

• The solution must also facilitate automation of regression testing for the One Version business continuity initiatives.

• Basic entity templates must be acceptable for imports.

Issues

• The Dynamics 36S Commerce customer data cannot currently be accessed by a Power Apps data source.

• Several sales representatives have applied individual changes to forms, preventing the new business processes. All representatives should use the same form layouts.

• Sales representatives report errors on a few existing sates reports. You identify that the criteria used to generate the reports is the root cause for the errors.

You need to troubleshoot the source of and reason for the errors reported by the sales representative.

Which tool should you use?

25. You need to enable the sales managers to consistently import their prospects.

Which tool should you configure?

26. HOTSPOT

You need to resolve the sales representatives’ report data issue.

What should you do? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

27. You need to configure the import methods for the sales representatives.

What should you do?

28. You need to troubleshoot the source of and reason for the errors reported by the sates representatives.

Which tool should you use?

29. HOTSPOT

You need to implement a solution for the project task management.

Which tool or tools support the solution? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

30. You need to implement a solution for importing core system data.

Which two tools should you use? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

31. you need 10 determine the different entities that sales managers can use to import data rto an initial Excel template.

What are two possible ways to achieve this goal? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point

32. HOTSPOT

You need to implement a solution for the sales associates business process navigation training.

Which technologies should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

33. DRAG DROP

You need to identify potential issues with the security roles and new processes.

Which tools should you use? To answer, drag the appropriate tools to the correct requirements. Each tool may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

34. You need to resolve the form personalization issues.

What should you do?

35. Topic 4, Adventure Works Cycle

This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.

To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.

At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.

To start the case study

To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.

Background

Current environment

Adventure Works Cycles is a high-end bicycle manufacturer in North America founded in 2010. The company has standard bicycles available year round in addition to limited-edition bicycle models released domestically several times per year to boutique retailers.

The limited-edition bicycles are the most successful. They have high margins, are in high demand, and have a fervent following with the younger bicycle community that wants to make a social statement. Most consumers become aware of the other Adventure Works Cycles bicycles through these limited editions.

Adventure Works Cycles wants to triple its manufacturing capabilities and expand to countries/regions in South America, Western Europe, and United Arab Emirates (UAE) over the next few years.

General

To facilitate these expansions, Adventure Works Cycles has decided to invest in Dynamics 365 Finance, Dynamics 365 Supply Chain Management, and the Power Platform products to digitally innovate from a custom-built enterprise resource plan (ERP), and Microsoft Excel worksheets.

✑ Adventure Works Cycles sells only to North America and Canada but still cannot keep up with current demand. Over time, market expansion will be the only way to remain profitable.

✑ Expansion has been limited in the past due to legal requirements and regulations around document formatting and the lack of a developer.

✑ Adventure Work Cycles has no capabilities or budget to undertake any development past the Excel formula-level tasks.

✑ There are no formal change management procedures.

Sales

There are three distinct sales teams:

✑ An internal sales team (B2B)

- Sells to retailers.

- Submits orders via EDI, email, or call-in.

✑ A street sales team (B2C)

- Sells directly to high profile or social media influencer consumers.

- Provides customers with discounts or has marketing arrangements in exchange for driving sales to retailer-direct sales channels

- Submits orders by using email or call-in because pricing and terms must be negotiated.

✑ An Adventure Works Cycles administrative sales team

- Has same responsibilities and activities as the internal sales team.

- Coordinates the management activities of the B2B and B2C teams.

Products

✑ Before new bike models are unveiled through social media, it can be difficult for the street team representatives to show customers and retailers the new products with the most up-to-date information because the product is still being manufactured.

✑ Often the data and images for the products are out of date.

✑ The internal sales team uses the Dynamics 365 Supply Chain Management product from to show this information to customers.

✑ For questions about bike-specific warranties and service level agreements, consumers can contact Adventure Works Cycles directly through the active Adventure Works Cycles social media pages. The company expansion will put a strain on the manual interactions of answering questions.

✑ Information and attributes change often.

International compliance

Sales are currently restricted to the US only.

Requirements

General

No coding is in scope for the project.

✑ Change management operations need to be implemented.

✑ A One Version strategy needs to be implemented.

✑ The most critical business processes must never break when the software updates to the newest version.

✑ No third-party testing tools will be used. Adventure Works Cycles wants to use everything in the Microsoft stack if there is an option available.

✑ Because the company is at capacity with the overwhelming demand, the testing process must be done without users running through the processes every time the software updates.

✑ With the different bike configurations, Adventure Works Cycles would like to use a single business process but test against 10 different data configurations to streamline errors against data variations in the manufacturing process.

Data administrator

✑ A single person, the Adventure Works Cycle data administrator, will be tasked with owning all reporting and data tasks.

✑ This one person will need to intimately know all entities and fields, in addition to any changes in the new versions of the software.

✑ Adventure Work Cycles users will inquire with the data administrator about certain data they need to view. The data administrator needs to quickly search data entities by field names and advise users on how to extract data into their own Excel templates for ad hoc reporting and data management tasks.

Data migration

✑ The data cleansing and loading into Dynamics 365 will be done by the Adventure Works Cycles data administrator.

✑ With the many changes for the products and data, imports for the data loads must be repeatable and consistent.

✑ The different data loading components will all be done at one time.

✑ After the import order and cadence is done correctly in a test environment, that same process must be reliably replicable for the golden configuration, in addition to any environment refreshes going forward.

✑ Any errors on the data loading must identify the issue for the person to address and fix for future loads.

Sales

✑ The sales street team must be able to view and edit (only product descriptions) near real-time information form the Dynamics 365 system about products on their personal mobile phones.

✑ No street team representatives will have access to the Dynamics 365 Supply Chain Management application, but they must be able to enter orders and update customer information into the system without Adventure Works Cycles assistance.

✑ The Adventure Works Cycles internal sales support team must be able to see all street team sales orders entered to provide support, but the internal team should not see any information around the commissions configured on the orders.

✑ The sales support team must be able to see all orders and fields for the different sales teams. No other security differences from a Dynamics perspective are needed.

Products

✑ Warranty and Service Level Agreements stored in Dynamics 365 for the different products must not be exposed directly to sales representatives.

✑ The representatives must be able to pose questions from customers and retailers and get answers back almost immediately.

✑ Any opportunity to extend this type of product inquiry and support mechanism to customers and retailers must be evaluated.

✑ The data for all of the product information must be easily extractable back into Excel.

International compliance

✑ Payments and invoices inbound and outbound must be converted or translated to the correct localized format

✑ Regardless of regulatory compliance, the customer-facing business documents must have a unique template for each country that can be designed within Microsoft Office applications. These documents must be embedded in Dynamics 365 forms for data export and configurable by non-developers.

DRAG DROP

You need to implement commission restrictions.

What should you use to meet each requirement? To answer, drag the appropriate components to the correct requirements. Each component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

36. HOTSPOT

You need to design the street team mobile application for creating sales orders in the mobile application.

Which technologies should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

37. You need to load the data for the environment refresh activities.

Which location should you use?

38. HOTSPOT

You need to identify technologies to help with the new release requirements.

Which technologies should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

39. HOTSPOT

You need to identify the features that support the expansion.

Which feature should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

40. DRAG DROP

You need to identify which Microsoft features will accomplish the actions.

Which features should you use? To answer, drag the appropriate features to the correct actions. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

41. You need to extend the warranty and SLAs to meet the requirements.

What should you do?

42. Topic 5, Misc. Questions

DRAG DROP

You are the project owner in a Lifecycle Services (LCS) project to deploy a Dynamics 365 for Finance and Operations environment.

The system must be configured to enable testers to record processes that become business processes and test plans.

You need to configure the system to generate User Acceptance Testing (UAT) test plans.

In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.

43. CORRECT TEXT

You are a functional consultant for Contoso Entertainment System USA (USMF).

A user named Inga is configured to approve purchase orders (POs) by using a workflow.

You need to ensure that a user named Alicia can also approve POs by using a workflow.

To complete this task, sign in to the Dynamics 365 portal.

44. CORRECT TEXT

You are a functional consultant for Contoso Entertainment System USA (USMF).

You need to create a new workspace named Contoso Invoice that will display a list of all the open customer invoices.

To complete this task, sign in to the Dynamics 365 portal.

45. You are a Dynamics 365 for Finance and Operations system administrator.

You manage a system that imports a large volume of sales orders from multiple systems daily. The system

encounters a performance problem due to the amount of data.

You need to improve performance for the import.

What should you do?

46. CORRECT TEXT

You are a functional consultant for Contoso Entertainment System USA (USMF).

You need to prevent a user named Arnie from adding receivable records to the customer payment journal. The solution must use only the default security roles.

To complete this task, sign in to the Dynamics 365 portal.

47. HOTSPOT

A company is deploying Dynamics 365 Finance.

The company must migrate customer data from a third-party system to Dynamics 365 Finance. The third-party system creates a new customer record for every unique address.

Customers that have multiple addresses have the following conditions:

✑ CustomerA owns multiple subsidiaries that operate independently.

✑ CustomerB has multiple fully-owned locations and uses centralized receivables.

✑ CustomerC has multiple operational sites.

You need to migration strategy for the customer data.

How should you migrate the data? You need to identify the features that support the expansion.

Which feature should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

48. Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

You are a Dynamics 365 for Finance and Operations security administrator.

When testing security setups, users report that certain roles are gaining access to sensitive information via a form in the system.

You must investigate which user roles have what visibility and access level to system objects, and then send a report to the implementation team to address security compliance concerns.

You need to report the information from the system.

Solution: Generate the User role assignments report.

Does the solution meet the goal?

49. DRAG DROP

Your company acquires hundreds of partnerships after it purchases a separate company.

The separate company stores the partnership records in a legacy system.

You export Partnership and PartnershipGroup files from the legacy system into Microsoft Word format. You create Partnership and PartnershipGroup entities.

You need to import the partnerships into Dynamics 365 for Finance and Operations.

Which four actions should you perform in order? To answer, move four actions from the list of actions to the answer area and arrange them in the correct order.

50. A company implements Dynamics 365 for Finance and Operations.

The company's purchasing agents must be able to create purchase orders for a first-time vendor.

All new vendor requests must be reviewed and approved by the accounts payable manager.

A workflow must send an email to the accounts payable manager and the senior accounts payable clerk notifying both when a vendor application is waiting for approval. The workflow must be configured to account for people changing job roles.

You need to configure the system to meet these requirements.

What should you do?

51. HOTSPOT

You need to address the client's technical support requirements.

Which solutions should you use? To answer, select the appropriate options in the answer area . NOTE: Each correct selection is worth one point.

52. You are a Dynamics 365 for Finance and Operations system administrator.

You use Lifecycle Services (LCS) for your deployment. The company currently has multiple methodologies assigned to various projects. One methodology is incorrectly assigned and must be changed.

You need to change the methodology on an existing project.

Which two options can you use? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

53. HOTSPOT

You are a Dynamics 365 Finance system administrator.

Account managers need to use workspaces to monitor key pieces of data for customers and to navigate to forms for further actions.

You need to include workspace elements to achieve these needs.

Which design element should you use? To answer, select the appropriate configuration in the answer area. NOTE: Each correct selection is worth one point.

54. HOTSPOT

You work with a systems administrator for Dynamics 365 for Finance and Operations.

The system has been configured to prompt users for how they want to send emails based on the given scenario they are encountering. In certain situations, they will want to generate an email to forward to an account executive who doesn’t have access to Dynamics 365 for Finance and Operations. Other times, the emails should be either sent as an attachment to a user email or through a generic no reply email.

You need to determine which configuration to provide to the file system administrator for the given scenario.

Which option should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

55. You are responsible for automation efforts in a Dynamics 365 for Finance and Operations environment. You are running into performance issues on a specific Application Object Server (AOS) that is over-used. You need to alter your batch processing of high-demand items to have affinity to a new AOS server.

What batch processing component should you change?

56. HOTSPOT

You are a consultant and set up Dynamics 365 for Finance and Operations for local and multinational companies.

You need to establish policy rules for purchasing.

What policy frameworks should you implement for each scenario? To answer, the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

57. DRAG DROP

You are a Dynamics 365 for Finance and Operations implementation consultant.

You plan to use automated regression testing in a company's environment, as the system will be updated frequently until automatic updates can be applied.

You need to identify when and what key business object should be used during the implementation.

Which business objects should you use? To answer, drag the appropriate objects to the correct component actions. Each object may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

58. A company implements Dynamics 365 for Finance and Operations and sets up and configures the system to support its reporting requirements using Microsoft Power BI. A user creates a chart in her Power BI instance to display customer order patterns for the top 10 customers daily.

You need to configure the Power BI integration to pin the chart to the user’s workspace in Dynamics 365 for Finance and Operations.

Which three actions should you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

59. DRAG DROP

You set up a new installation of Dynamics 365 for Finance and Operations for a Fortune 500 company. The company is organized into divisions.

You need to design the structure in the application.

What application features should you use? To answer, drag the appropriate setting to the correct drop targets. Each source may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

60. DRAG DROP

You are a Dynamics 365 for Finance and Operations system administrator for your company.

The company sets up a new legal entity and wants to update the main page of the entity with a large banner containing the company logo.

You need to configure the new legal entity to display this.

Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

61. DRAG DROP

You are importing from a third-party e-commerce system into Dynamics 365 Finance.

The Sales Tax Code Groups data package is configured as follows:

You start the import process.

You need to determine when each entity will start to import.

What will the system do? To answer, drag the start imports to the appropriate entity. Each start import may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

62. CORRECT TEXT

You are a functional consultant for Contoso Entertainment System USA (USMF).

You need to export a list of all the contacts of USMF to an XLS file. The file must be saved to the Downloads folder.

To complete this task, sign in to the Dynamics 365 portal.

63. HOTSPOT

You ate a system administrator using Dynamics 365 Finance You are responsible for reviewing security roles.

You need to determine whether rotes have been assigned property.

Which reports should you use? To answer, select the appropriate report in the answer area NOTE Each correct selection is worth one point.

64. You are a Dynamics 365 for Finance and Operations systems administrator.

Microsoft recently released a new feature for public preview that would add significant value to your organization without licensing adjustments.

You need to enable the feature.

Where can you enable the preview feature?

65. HOTSPOT

A company implements Dynamics 365 for Finance and Operations. You create a new security role to cover the approval of vendor invoices.

You must prevent users who enter vendor invoices from approving the invoices.

You need to ensure that the compliance policy is enforced.

Which options should you use? To answer, select the appropriate option in the answer area. NOTE: Each correct selection is worth one point.

66. DRAG DROP

An organization implements Dynamics 365 for Finance and Operations.

You need to determine where work items originate.

From which module do the following work items originate? To answer, drag the appropriate modules to the correct work items. Each module may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

67. HOTSPOT

You are a Dynamics 365 for Finance and Operations system administrator.

A user reports that the system is getting gradually slower.

You need to identify the user's processes and slow-running queries and rebuild any fragmented indexes.

Which features should you use? To answer, select the appropriate configuration in the answer area. NOTE: Each correct selection is worth one point.

68. Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

You are developing a file-based integration to Dynamics 365 for Finance and Operations.

Microsoft Excel files with 15,000 or more records need to be imported into the system periodically by individual users. The records need to be imported in full within a 5-minute approved window.

You need to determine how to accomplish the import into the system.

Solution: Import the data by using the recurring data integrations API.

Does the solution meet the goal?

69. A company implements Dynamics 365 for Finance and Operations.

You are responsible for creating a custom feature within a solution by using Microsoft Azure DevOps. Testers have found a bug while running one of the User Acceptance Testing (UAT) scripts. However, it is not a high-severity bug and has been found to not have interconnected dependencies to other branches within the process flow.

You need to deploy the passed functionality features.

What should you do?

70. You set up security roles for the users in a company.

You must use standard security roles when possible.

You need to identify the standard security roles.

Which of the following can you assign to a user as a standard security role?

71. CORRECT TEXT

You are a functional consultant for Contoso Entertainment System USA (USMF).

You need to ensure that when you purchase item number 1000 named Surface Pro 128GB, you can request a single unit or a box of eight units.

To complete this task, sign in to the Dynamics 365 portal.

72. CORRECT TEXT

You are a functional consultant for Contoso Entertainment System USA (USMF).

You plan to create several customer approval workflows.

You need to configure the system to support customer approvals.

To complete this task, sign in to the Dynamics 365 portal.

73. Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

A company’s Dynamics 365 Commerce production instance is updated monthly as new versions of the software are released.

The company needs to identify any potential issues in new releases. They do not have developers to help with this initiative.

You need to implement a way to regression test scenarios.

Solution: Use the Acceptance Test Library (ATL) framework to create regression test scenarios for critical business processes that do not require any X++ code changes.

Does the solution meet the goal?

74. Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

You are developing a file-based integration to Dynamics 365 Finance.

Microsoft Excel files with 15,000 or more records need to be imported into the system periodically by individual users. The records need to be imported in full within a 5-minute approved window.

You need to determine how to accomplish the import into the system.

Solution: Import the data by using the Application Integration Framework.

Does the solution meet the goal?

75. You are a Dynamics 365 for Finance and Operations system administrator.

The expense department relies heavily on properly operating workflows. If there is a failure in the workflow, the issue needs to get resolved quickly.

You need to make sure that the system actively tracks the status, so the support team can monitor and take actions against any failures.

What should you do? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

76. You plan the migration from a Dynamics AX 2012 to a Dynamics 365 for Finance and Operations environment.

You are tasked with overseeing and planning a cutover to guarantee a smooth experience for end users during the cutover. You perform a basic data upgrade validation.

You need to perform a cutover.

Which three tasks must you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

77. DRAG DROP

You are a Dynamics 365 for Finance and Operations system administrator.

The finance department is experiencing electronic reporting submittal issues. You must use all available sources to troubleshoot those issues.

You need to identify potential hotfixes.

Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

78. A company implements Dynamics 365 for Finance and Operations.

The company wants to utilize Case management to track project issues and risks and associate them to the projects. Project managers will be responsible for managing the new cases.

You need to configure the system.

What should you do?

79. Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

You are a Dynamics 365 Finance security administrator.

When starting security setups, users report that certain roles are gaining access to sensitive information via a form in the system.

You must investigate which user roles have what visibility level to system objects, and then send a report to the implementation team to address security compliance concerns.

You need to report the information from the system.

Solution: Generate the Role to user assignments report.

Does the solution meet the goal?

80. A company plans to implement the case management feature of Dynamics 365 for Finance and Operations. You need to describe the scenarios in which you should use the case management tool.

Which three scenarios should be used? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.