Updated GCP-GC Certification Contact Center Administration GCP-GC-ADM Dumps Released

1. Select the applicable options for Genesys Cloud Architect. (Choose three.)

2. Policies automate repetitive quality management tasks .

What items could be defined as policies? (Choose three.)

3. What statements are true regarding contact lists used for outbound campaigns? (Choose three.)

4. Which ACD routing method routes interaction to the next available agent?

5. Which option in the Audio Sequence configuration allows you to add a slight amount of silence as a Menu Prompt to avoid Architect?

6. Why are skills and languages configured separately?

7. What are callable time sets?

8. What would you select from the Admin>Outbound Dialing menu to create a new campaign?

9. The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)

10. What attributes can be assigned to agents to ensure that interactions are routed to the most qualified agent? (Choose two.)

11. Several people have complained that they try to join a group chat and they can’t find the group in a search .

What is the most likely reason?

12. A system that routes interactions based on an algorithm which determines the best available agent for an interaction

13. Recording Policies can be configured for what type(s) of contact(s)?

14. What two options are available to create a customized user role?

15. Which of the following options are used when scheduling a report? (Choose three.)

16. Select all the roles that are automatically assigned by default to the user who sets up the organization. (Choose two.)

17. What is a DNC list?

18. Call Recording is enabled in.

19. Which of the following components can be added to scripts? (Choose all that applies.)

20. What would you select from the Performance menu to view real-time statistics for all active campaigns?