Updated CompTIA A+ 220-902 Study Guide PDF

1. A technician is instructed to configure a new workstation to boot the OS from the network.

The technician must enable which of the following FIRST?

2. A technician is troubleshooting a PC with multiple volumes.

To verify which are active and assigned drive letters, the technician should use the LIST function of which of the following commands?

3. When using Microsoft Windows 8.1 Operating System, which of the following features allows scripts and snippets to run?

4. A PC technician notices that the printers deployed via a new Group Policy are not showing up on the workstation.

Which of the following commands should be run on the PC?

5. A technician is tasked with installing Windows on numerous network PCs.

Which of the following is the QUICKEST method for getting a standard configuration to the PCs?

6. A user prefers an external monitor, mouse, and keyboard for a laptop. The user does not want to use the built-in screen; however, when the laptop lid is closed, it goes into sleep mode.

Which of the following Control Panel items can be used to disable this feature?

7. A technician is remotely connecting to a workstation using SSH to transfer a security hotfix.

Which of the following command line tools would the technician use to create a directory to store the hotfix?

8. A small office experiences frequent power outages. Upon rebooting the Windows workstations after each power outage, users report the inability to open shared files.

Which of the following MUST a technician configure to resolve this issue in the future?

9. Which of the following updates should be performed on a regular basis to ensure the OS has the latest security patches?

10. A technician is trying to install Windows on a computer. The install process reports there are no storage devices available, but the BIOS shows a hard drive is installed.

Which of the following does the technician need to do?

11. A customer with a PC has requested assistance setting up Windows 7 parental controls within the web browser. The customer would like to limit how much time a child can spend on a particular website.

Which of the following tabs under Internet Options will allow the user to create those settings?

12. A technician is performing a clean install of Windows on a new hard drive from a factory DVD, but the computer does not recognize the optical disc. A “non-system disk or disk error” is observed.

Which of the following should the technician do FIRST?

13. An administrator has a new workstation that has been loaded with the Windows OS and configured with the proper IP settings. The workstation needs to be added to the corporation’s domain.

Which of the following utilities will the administrator access to configure this setting?

14. A technician is attempting to remove malware from a customer’s workstation.

Which of the following Control Panel utilities should the technician use?

15. Which of the following should be used to ensure that a Windows OS is functioning optimally?

16. A technician needs to log into a user's computer to fix the user's corrupt local profile.

Which of the following connectivity tools will allow the technician to connect to the user’s computer?

17. An end user needs to completely re-install Windows 7 on a home computer but it did not come with any OS discs.

How would a technician accomplish this?

18. A user is unable to find the preferred default network printer in the printers list in the user profile.

Which of the following is the FIRST step that should be taken?

19. A technician needs to perform a backup while a system is running.

Which of the following services allows this task to be accomplished?

20. A technician has been tasked with loading the operating system on every PC with a blank hard drive on a network. The technician wishes to install the operating system with minimal physical interaction with the PCs.

Which of the following is the BEST way to accomplish this?

21. A technician is navigating through a Windows OS via command prompt. The technician needs to display the content of a folder.

Which of the following is the BEST option for accomplishing this task?

22. A network administrator needs to connect to resources from an offsite location while ensuring the traffic is protected.

Which of the following should the administrator use to gain access to the secure network?

23. A user states that when typing in directions on a navigation website, the map is not viewable in a newer web browser. The technician runs updates to Java, but is still unable to view the map.

The technician should change which of the following Internet Options?

24. A technician has successfully completed a gpupdate from a CMD box of a user’s PC and is ready to move to the next user.

Which of the following is the appropriate NEXT step? (Select TWO).

25. An administrator is in a Remote Assistance session, sharing a user’s desktop. While trying to map a shared network drive for the user, an “access denied” error is encountered while using the user’s credentials.

Which of the following should be the administrator’s NEXT step?

26. Ann, a user, discovers that all of her documents will not open. The documents open properly on another computer.

Which of the following tools will be the FASTEST for a technician to use to allow the documents to open?

27. A technician is tasked with enabling TLS version 1.0, 1.1, and 1.2 on a client Internet Explorer browser.

Which of the following Internet Options Tabs should the technician look to enable the aforementioned TLS settings?

28. Which of the following network hosts would MOST likely provide the services needed to allow client access to Internet web pages?

29. Which of the following best practices is used to fix a zero-day vulnerability on Linux?

30. Which of the following tools is used to type or paste recovery commands directly into a Linux box?

31. A technician is installing Bluetooth speakers in a conference room.

Which of the following will be the average operating range of the speakers?

32. A user has a Windows 8.1 RT operating system and wants to add additional programs to the computer.

Which of the following is available for installing more applications?

33. A company that manages its own cloud, while utilizing a third-party vendor to help manage storage, is implementing which of the following infrastructure types?

34. An administrator has a virtual client running but cannot receive network connectivity. The host workstation is able to access the network.

Which of the following would the administrator check on the host to repair the problem?

35. A Google account on an Android device by default will synchronize to which of the following locations?

36. How would a technician install Windows OS on a MAC OS computer without using third-party software?

37. A user wants to configure a smartphone to save all attachments from an Outlook.com email to a cloud-based service.

Which of the following would be BEST to use to accomplish this?

38. Virtual machines provide users with the ability to do which of the following?

39. Which of the following features of a mobile device operates the touch screen?

40. A technician contacts the network administrator to request a list of all static IP addresses in the building.

Which of the following server roles would the technician MOST likely review to find that information?

41. A technician is tasked with setting up a user’s webmail on a tablet, phone, and laptop. The user would like the data synced to all three devices.

Which of the following items can be synced to the devices via webmail? (Select THREE).

42. A network administrator is unable to install programs on a workstation.

Which of the following is MOST likely the reason the administrator is not able to install applications?

43. A technician has been tasked with limiting the users who can connect to a network printer located centrally within an office environment.

Which of the following tools would be the BEST to utilize to achieve this goal?

44. An end user has reported not receiving emails sent by a specific customer.

Which of the following is the MOST likely cause of this issue?

45. A new user reports trying to login to a workstation but, when pressing CTRL+ALT+DEL, they are asked for a PIN.

Which of the following should be done NEXT?

46. A user, Ann, has reported that she lost a laptop. The laptop had sensitive corporate information on it that has been published on the Internet.

Which of the following is the FIRST step in implementing a best practice security policy?

47. The type of security threat that uses computers or other networks to accept and pass on viruses is called:

48. Joe, a user, just downloaded a game onto his company phone. When he is not using the device, it unexpectedly dials unrecognized numbers and downloads new content. Joe is the victim of which of the following?

49. A technician is attempting to manually migrate a user’s profile from one Windows PC to another. Files in the user’s My Documents folder cannot be copied. Some files in question have green letters in the filenames.

Which of the following file systems is causing this to occur?

50. When securing a mobile device, which of the following types of screen locks is the MOST secure?

51. A technician has upgraded four computers and would like to securely repurpose the hard drives for later use.

Which of the following should the technician do to the drives to prepare them for later use?

52. A technician is configuring a SOHO wireless router for a small business with three employees. After the three employees’ laptops have successfully connected to the wireless network, the company would like to prevent additional access to the wireless network. The technician enables WPA2 on the wireless router.

Which of the following additional settings should the technician change?

53. A technician is configuring wireless for a home office. The customer wants to prevent others from accessing the wireless network. The customer has a small number of devices on the network and does not want to have to remember a complicated password.

Which of the following should the technician recommend?

54. A technician has been notified that recent vulnerabilities have been discovered related to a type of SOHO router. The technician has verified that all connections and settings are appropriate.

Which of the following actions should the technician take NEXT?

55. A technician needs to quickly destroy data on several hard drives that are no longer wanted.

Which of the following methods is MOST effective?

56. Which of the following will help to protect an organization from further data exposure AFTER a list of user passwords has already been leaked due to policy breach? (Select TWO).

57. A technician has been tasked with disposing of hard drives that contain sensitive employee data.

Which of the following would be the BEST method to use for disposing of these drives?

58. Ann, an executive, reports that she received a call from someone asking for information about her email account.

Which of the following type of potential security threats does this scenario describe?

59. A technician is configuring a new Windows computer for a home office.

Which of the following steps should the technician take to secure the workstation? (Select TWO).

60. Which of the following prevention methods is considered to be digital security?

61. Which of the following Windows features would be used to encrypt a single file or folder?

62. A turnstile is an example of which of the following forms of physical security?

63. A user wants to save a file into another user’s directory, but the file save is denied.

Which of the following is the MOST likely reason the file save cannot be completed?

64. A user leaves the workstation frequently and does not want sensitive material to be accessed. In addition, the user does not want to turn off the computer every time in the evening.

Which of the following is the BEST solution for securing the workstation?

65. A technician is configuring a SOHO router to ensure network computers can only use secured protocols on the Internet.

Which of the following ports should be allowed?

66. An end-user is attempting to access a file-sharing site to download files shared by a customer, but is receiving a message stating the site has been blocked.

Which of the following is the MOST likely cause of this issue?

67. Joe, an end-user, reports that the PC he uses periodically logs off his user account and displays a message that updates are being installed.

Which of the following is the MOST likely cause of this issue?

68. A user advises that a computer is displaying pop-ups when connected to the Internet. After updating and running anti-malware software, the problem persists and the technician finds that two rogue processes cannot be killed.

Which of the following should be done NEXT to continue troubleshooting the problem?

69. A user reports that any URL entered redirects to the same web page. A technician concludes that the user’s computer has been compromised.

Which of the following tools would the technician use to resolve the issue?

70. A user’s email inbox is suddenly receiving dozens of rejection messages from various mail servers.

Which of the following would the technician perform to BEST solve the issue?

71. A technician receives a helpdesk ticket about an employee having a problem sending text messages with a company Android smartphone. It has been determined that it is not a carrier issue.

Which of the following should the technician perform FIRST?

72. A networked PC has started to display adware pop-ups when the user opens the browser.

Which of the following best practices should the technician employ FIRST when responding to the problem?

73. Joe, a user, states he is unable to use his Android phone after updating the OS. Joe is in a hurry and would like a quick solution that would most likely fix the issue.

Which of the following methods can the technician use?

74. A customer reports that a smartphone is experiencing a very short battery life. The user has been using this phone for a short time and has installed several apps recently.

Which of the following might be the cause of the issue?

75. A customer has recently installed several applications on a Windows 7 workstation and is now experiencing slow system performance and spontaneous restarts. After removing some of the recently installed applications, the issue persists.

Which of the following tools could the technician use to troubleshoot the problem while preventing data loss?

76. A user’s smartphone runs very slow at the end of the day. When the user restarts the phone in the morning, it runs at its normal speed.

Which of the following should be done throughout the day to BEST resolve this issue?

77. After installing a critical update from Windows Update, a user accidentally types an incorrect URL into the browser and malware is automatically installed. The malware disables the computer’s antivirus software and Internet connection.

Which of the following would be the BEST tool to remove the malware without risking loss of the user’s data?

78. Joe, a user, is using his smartphone for navigation while driving. As he drives, an icon frequently appears on the screen informing the user additional information is required to log in.

Which of the following is causing this?

79. An engineer working with large detailed CAD files notices over time that the workstation is taking significantly longer to open files that used to launch quickly. Other applications work fine, and the engineer confirms all of the data has been backed up the night before. A technician determines that the workstation is about two years old.

Which of the following would be the technician’s FIRST step in troubleshooting the problem?

80. Joe, an end-user, reports that the Windows PC he is using automatically locks when he leaves his desk and walks to a printer to retrieve documents. Joe is then required to type in his username and password to unlock the computer. The technician looks at the settings on the PC and notices that the screensaver and screen-lock options are grayed out on the computer and cannot be changed.

Which of the following is the MOST likely cause of this issue?

81. A Windows workstation is suspected of having malicious software that created an infected start-up item or service.

Which of the following tools would a technician use to test this theory?

82. A user reports unexpected icons appearing on the desktop. The technician identifies that the symptoms point to a malware infection.

Which of the following procedures would be performed NEXT?

83. A user updates the video driver on the computer and it requests a restart after installation. The computer never gets past the loading Windows page without rebooting.

Which of the following should the technician use to resolve this issue without losing any vital files or programs?

84. A user is having issues with a Windows computer. Upon loading the operating system, several messages appear referring to a DLL file that cannot be found.

Which of the following would be the BEST course of action for the technician to perform NEXT?

85. A user, Ann, receives a phone call from the company’s mail administrator who indicates her email account has been disabled due to high volumes of emails being sent in a very short period of time.

Which of the following types of attack has the user experienced?

86. A mobile phone has started to respond slowly and erratically. The user has done a soft reset and the problem still exists.

Which of the following is the BEST step the user can take to fix this problem?

87. A user reports browsing the Internet is slow and an icon with a picture of a person with a headset keeps asking them to “click here for help.” The user has clicked on the icon to try to resolve the slowness but all that happens is the computer redirects them to a website to purchase software.

Which of the following should be performed FIRST to resolve the issue?

88. A technician receives a call regarding a PC’s slow performance. The client states that most applications are slow to respond; boot up and shutdown take much longer than they used to. Hard drive diagnostics pass, but there are error messages in the event viewer stating that the file system is corrupt.

Which of the following should the technician do NEXT?

89. A technician has just fixed a user’s PC and successfully removed a virus and malware from the machine.

Which of the following is the LAST thing the technician should do?

90. Ann, a user, states that after installing an update on her iPhone, the WiFi starts to malfunction. The WiFi icon is displaying that it has connectivity but she is still unable to browse.

Which of the following could be the issue?

91. Joe, a user, returned yesterday from a trip where he utilized the GPS function of his mobile device. He now notices the battery is rapidly draining.

Which of the following can Joe MOST likely do to resolve the issue without a loss of data?

92. Joe, a user, has connected a tablet to his personal mobile hotspot device in a public location for Internet access. The device display indicates there are two connections instead of just one.

Which of the following actions can he perform to prevent this unauthorized access to the device immediately? (Select TWO).

93. Ann, a customer, reports that when she occasionally works in the office basement, her smartphone battery drains faster than normal and she has poor cellular reception.

Which of the following is the reason for the fast battery drain?

94. A technician suspects that a computer issue is caused by a failed NIC. Following the troubleshooting theory, which of the following is the NEXT step the technician should take?

95. Which of the following is the BEST license type to comply with end user licensing agreement (EULA) terms for commercial software used by multiple users in a corporate environment?

96. In preparation for an operating system upgrade, a technician is tasked with installing additional memory modules in a computer.

Which of the following safety steps should be performed FIRST?

97. Which of the following explains why it is important to secure Personally Identifiable Information (PII)?

98. A customer calls the help desk to report an issue. The customer suggests that the problem is hardware related, but the technician knows from the description that this is not the case.

Which of the following is the BEST course of action for the technician?

99. A customer has made several trouble calls to the help desk and is very irate. The technician that receives the call has learned that the issue has not yet been resolved. The technician politely asks the customer to explain the issue, and learns that the problem needs to be escalated.

Which of the following should the technician do once the problem has been escalated?

100. A customer is reporting a burning smell coming from a CRT monitor.

Which of the following should be taken into consideration before attempting to resolve the customer’s issue?