Updated 220-1102 CompTIA A+ Core 2 Study Guide V10.02 – Pass 220-1102 Exam Successfully

1. A help desk team lead contacts a systems administrator because the technicians are unable to log in to a Linux server that is used to access tools. When the administrator tries to use remote desktop to log in to the server, the administrator sees the GUI is crashing.

Which of the following methods can the administrator use to troubleshoot the server effectively?

2. Which of the following is an example of MFA?

3. A technician needs to document who had possession of evidence at every step of the process.

Which of the following does this process describe?

4. An Android user reports that when attempting to open the company's proprietary mobile application it immediately doses. The user states that the issue persists, even after rebooting the phone. The application contains critical information that cannot be lost.

Which of the following steps should a systems administrator attempt FIRST?

5. During a recent flight an executive unexpectedly received several dog and cat pictures while trying to watch a movie via in-flight Wi-Fi on an iPhone. The executive has no records of any contacts sending pictures like these and has not seen these pictures before.

To BEST resolve this issue, the executive should:

6. Following the latest Windows update PDF files are opening in Microsoft Edge instead of Adobe Reader.

Which of the following utilities should be used to ensure all PDF files open in Adobe Reader?

7. A user receives a notification indicating the antivirus protection on a company laptop is out of date. A technician is able to ping the user's laptop. The technician checks the antivirus parent servers and sees the latest signatures have been installed. The technician then checks the user's laptop and finds the antivirus engine and definitions are current.

Which of the following has MOST likely occurred?

8. A systems administrator is setting up a Windows computer for a new user Corporate policy requires a least privilege environment. The user will need to access advanced features and configuration settings for several applications.

Which of the following BEST describes the account access level the user will need?

9. A user attempts to open some files, but a message appears stating that the files are encrypted. The user was able to access these files before without receiving this message and no changes have been made within the company.

Which of the following has infected the computer?

10. A technician found that an employee is mining cryptocurrency on a work desktop. The company has decided that this action violates its guidelines.

Which of the following should be updated to reflect this new requirement?

11. A technician is installing a new business application on a user's desktop computer. The machine is running Windows 10 Enterprise 32-bit operating system.

Which of the following files should the technician execute in order to complete the installation?

12. A technician receives a ticket indicating the user cannot resolve external web pages However, specific IP addresses are working.

Which of the following does the technician MOST likely need to change on the workstation to resolve the issue?

13. A company is Issuing smartphones to employees and needs to ensure data is secure if the devices are lost or stolen.

Which of the following provides the BEST solution?

14. A user created a file on a shared drive and wants to prevent its data from being accidentally deleted by others.

Which of the following applications should the technician use to assist the user with hiding the file?

15. A user reports that the hard drive activity light on a Windows 10 desktop computer has been steadily lit for more than an hour, and performance is severely degraded.

Which of the following tabs in Task Manager would contain the information a technician would use to identify the cause of this issue?

16. After clicking on a link in an email a Chief Financial Officer (CFO) received the following error:

The CFO then reported the incident to a technician. The link is purportedly to the organization's bank.

Which of the following should the technician perform FIRST?

17. Which of the following must be maintained throughout the forensic evidence life cycle when dealing with a piece of evidence?

18. A user is configuring a new SOHO Wi-Fi router for the first time.

Which of the following settings should the user change FIRST?

19. An organization is centralizing support functions and requires the ability to support a remote user's desktop.

Which of the following technologies will allow a technician to see the issue along with the user?

20. A technician is unable to join a Windows 10 laptop to a domain Which of the following is the MOST likely reason?

21. A technician has been tasked with using the fastest and most secure method of logging in to laptops.

Which of the following log-in options meets these requirements?

22. An executive has contacted you through the help-desk chat support about an issue with a mobile device.

Assist the executive to help resolve the issue.

Which of the following should be done NEXT?

23. A call center handles inquiries into billing issues for multiple medical facilities. A security analyst notices that call center agents often walk away from their workstations, leaving patient data visible for anyone to see.

Which of the following should a network administrator do to BEST prevent data theft within the call center?

24. Which of the following Wi-Fi protocols is the MOST secure?

25. Which of the following provide the BEST way to secure physical access to a data cento server room? (Select TWO).

26. A technician is investigating an employee's smartphone that has the following symptoms

• The device is hot even when it is not in use.

• Applications crash, especially when others are launched

• Certain applications, such as GPS, are in portrait mode when they should be in landscape mode

Which of the following can the technician do to MOST likely resolve these issues with minimal impact? (Select TWO).

27. A technician needs to exclude an application folder from being cataloged by a Windows 10 search.

Which of the following utilities should be used?

28. A technician just completed a Windows 10 installation on a PC that has a total of 16GB of RAM. The technician notices the Windows OS has only 4GB of RAM available for use.

Which of the following explains why the OS can only access 46B of RAM?

29. An Android user contacts the help desk because a company smartphone failed to complete a tethered OS update A technician determines there are no error messages on the device.

Which of the following should the technician do NEXT?

30. An architecture firm is considering upgrading its computer-aided design (CAD) software to the newest version that forces storage of backups of all CAD files on the software's cloud server.

Which of the following is MOST likely to be of concern to the IT manager?

31. A technician needs to formal a USB drive to transfer 20GB of data from a Linux computer to a Windows computer.

Which of the following filesystems will the technician MOST likely use?

32. A user has requested help setting up the fingerprint reader on a Windows 10 laptop. The laptop is equipped with a fingerprint reader and is joined to a domain Group Policy enables Windows Hello on all computers in the environment.

Which of the following options describes how to set up Windows Hello Fingerprint foe the user?

33. A user calls the help desk to report that none of the files on a PC will open. The user also indicates a program on the desktop is requesting payment in exchange for file access A technician verifies the user's PC is infected with ransorrrware.

Which of the following should the technician do FIRST?

34. A user needs assistance changing the desktop wallpaper on a Windows 10 computer.

Which of the following methods will enable the user to change the wallpaper using a Windows 10 Settings tool?

35. The Chief Executive Officer at a bark recently saw a news report about a high-profile

cybercrime where a remote-access tool that the bank uses for support was also used in this crime. The report stated that attackers were able to brute force passwords to access systems.

Which of the following would BEST limit the bark's risk? (Select TWO)

36. A user is having issues with document-processing software on a Windows workstation.

Other users that log in to the same device do not have the same issue.

Which of the following should a technician do to remediate the issue?

37. A desktop specialist needs to prepare a laptop running Windows 10 for a newly hired employee.

Which of the following methods should the technician use to refresh the laptop?

38. A technician needs to transfer a large number of files over an unreliable connection. The technician should be able to resume the process if the connection is interrupted.

Which of the following tools can be used?

39. A technician needs lo formal a USB drive to transfer 20GB of data from a Linux computer to a Windows computer.

Which of the following filesystems will the technician MOST likely use?

40. Which of the following is the MOST cost-effective version of Windows 10 that allows remote access through Remote Desktop?

41. A company installed a new backup and recovery system.

Which of the following types of backups should be completed FIRST?

42. Which of the following command-line tools will delete a directory?

43. A user calls the help desk to report potential malware on a computer. The anomalous activity began after the user clicked a link to a free gift card in a recent email The technician asks the user to describe any unusual activity, such as slow performance, excessive pop-ups, and browser redirections.

Which of the following should the technician do NEXT?

44. A user corrects a laptop that is running Windows 10 to a docking station with external monitors when working at a desk. The user would like to close the laptop when it is docked, but the user reports it goes to sleep when it is closed.

Which of the following is the BEST solution to prevent the laptop from going to sleep when it is closed and on the docking station?

45. A user reports a computer is running slow.

Which of the following tools will help a technician identity the issued?

46. A user reports a PC is running slowly. The technician suspects it has a badly fragmented hard drive.

Which of the following tools should the technician use?

47. A technician is installing new network equipment in a SOHO and wants to ensure the equipment is secured against external threats on the Internet.

Which of the following actions should the technician do FIRST?