Superior 74920T Dumps (V8.02) – A Credible Resource for AXP On-Prem (formerly Aura Call Center Elite) Support Online Test Preparation

1. A customer reports that they have an active alarm. The alarm is from the Media Director and reads “Device Monitor Failure”.

What should you advise the customer to do?

2. While configuring a vector using the Best Services Routing (BSR) feature, the Installer was not able to use the consider location command.

What is causing this problem?

3. What property of the SET command makes the command unique when dealing with variables?

4. In administering multi-site Best Services Routing (BSR), what are the two configuration that are associated VDN configuration (Choose two.)

5. Which operator of the SET command allows you to check number validation in dialed strings using Luhn’s algorithm?

6. Refer to the exhibit.

What are three reasons for turning on “Net Redir” = y? (Choose three.)

7. Refer to the exhibit.

You configured vectors in your New York and Denver locations to use Look Ahead Interflow. You want your New York location to interflow to your Denver location if the Denver split has less than 10 calls in queue. After setting vectors in the exhibit you find that calls are interflowing to Denver.

What would cause calls to interflow to Denver?

8. How can an installer identify if a customer has the Call Center Elite package?

9. Which of the following provides centralized control and visibility at every level of the deployment of Avaya Aura® Call Center Elite Multichannel in a virtual environment?

10. A customer wants to use the TTrace application on their desktop to monitor remote servers.

Is this possible?

11. A customer reports that they received the message ‘Tserver Link Up’.

What should you advise them to do?

12. Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)

13. The Status Poll VDN does not respond to a consider location vector command.

Which three reasons are causing this problem? (Choose three.)

14. A customer has provided one specific customer toll free number. The customer should have some (but not total) advantage over the typical call to the same skill as other callers.

Which Business Advocate (BA) feature is used to adjust the service level for the customer to this particular skill?

15. Which set of Vector Directory Number (VDN)/Vector types are used for multi-site Best Service Routing (BSR)?

16. What are the three requirements for Best Services Routing (BSR) polling over IP without the B-channel signaling-group? (Choose three.)

17. When deploying a virtual environment, you should configure the applications in a specific order.

Which option provides the best order to verify the virtual environment?

18. Installing WebLM requires that steps should be performed in a particular order.

Which order should you use to install and configure WebLM on your Call Center Elite Multichannel Server?

19. A call center is set up to use Look Ahead Interflow (LAI) to distribute calls to multiple centers. To reduce costs, you implement Network Call Redirection (NCR).

Which command in the vector would invoke NCR when using LAI?

20. Which three commands can be used with Network Call Deflection? (Choose three.)

21. Given the following conditions:

✑ In the Business Advance configuration ✑ During agent surplus conditions

✑ WHEN agents are available

✑ The agent selection method is PAD

When a call arrives, how will the Communication Manager interpret the highest priority calls?

22. Which virtual touting feature can be set up to provide nearly first-in, first-out routing?

23. In a multi-site BSR configuration, with 2 remote location site BSR Application form?

24. Which three statements are true about virtual routing? (Choose three.)

25. In which document can the events table be found?

26. Which three statements about LAI requirements are true? (Choose three.)

27. Refer to the exhibit.

A call center administrator has devised a way to provide special treatment for high profile customers, by filtering these agent’s Automatic Number Identification (ANI) using a vector routing table, and interflowing these calls to be queued at a higher priority. Unfortunately, after the new VDN/vector steps were implemented, those customers are queuing to the incorrect group of agents.

What would be the reason for this?

28. A company using Avaya Aura® Call Center Elite is experiencing problems configuring vectors. The vector is not routing calls to a particular queue. Vectors are routing calls to other configuration queues correctly.

As a part of a good Global Support Services (CSS) methodology, what should the company do next?

29. Which two components installed on the same PC does the TTrace tool require? (Choose two.)

30. A customer has installed SQL to build the databases. The customer believes that they have installed and configured the SQL and databases correctly, but cannot see the databases in the Elite Multichannel Control Panel.

Which three actions should you advise them to take? (Choose three.)