Successfully Pass Your Certified Agile Service Manager (CASM) Exam with DumpsBase CASM Dumps (V8.02) – Become a Professional by Studying Smartly

1. What is a value stream?

A. Enables the ability to do something when and how it is needed or desired

B. A set of activities that flow from the start of development to software deployment

C. All the activities from a customer request to a delivered product or service

D. The importance, worth, or usefulness of an IT service

2. Which statement about Agile is INCORRECT?

Agile is:

A. Applicable beyond software development

B. A methodology

C. A set of guiding values and principles

D. Brought to life via frameworks, standards, and processes

3. Which is NOT one of the underlying principles of the Agile Manifesto?

A. Working software is the primary measure of progress

B. Deliver working software daily

C. The highest priority is to satisfy the customer

D. Simplicity―the art of maximizing the amount of work not done―is essential

4. An organization's CIO believes they will better serve customers if they become more Agile.

How can an organization become more Agile?

A. Shift IT's main focus to software development

B. Put strict control on changes and only allow them early in development

C. Be more collaborative

D. Both A and C

5. What is Agile Service Management?

A. A cultural movement that aims to increase software delivery velocity and improve service reliability

B. A production philosophy that focuses on reducing waste and improving the flow of processes to improve overall customer value

C. A discipline that incorporates aspects of software engineering and applies them to infrastructure and operations problems

D. A framework that ensures that service management processes reflect Agile values and are

designed with ‘just enough’ control and structure

6. Which of the following is a benefit of Agile Service Management?

A. Overcome constraints in process workflows

B. Meet customer requirements faster and more accurately

C. Improve the velocity of process improvement teams

D. All of the above

7. What is a microprocess?

A. Interrelated activities that take specific inputs and produce specific outputs

B. A distinct activity that can be defined, designed, implemented, and managed independently

C. All the activities from a customer request to a delivered product or service

D. A set of activities for delivering an IT service

8. Which is NOT a characteristic of Agile Process Improvement?

A. Identify and mitigate any constraints affecting the flow of work

B. Conducting regular reviews

C. Ensures documentation is updated and comprehensive

D. Aligning Agile values with processes

9. Which is NOT an ITIL Guiding Principle?

A. Start where you are

B. Understand and increase the flow of work

C. Progress iteratively with feedback

D. Collaborate and promote visibility

10. Which BEST describes the goal of Lean?

A. To improve the flow of processes while reducing cost

B. To remove waste and have fewer defects

C. To eliminate unnecessary code or functionality

D. To improve overall customer value