Salesforce Field Service Lightning Consultant Certification Dumps [2022] Valid For Success

1. Service technicians at AW Computing use the Field Service mobile application when in the field. The technicians rely on Knowledge articles to assist them with completing assigned work.

How should the solution be configured to ensure technicians can access relevant Knowledge articles?

2. Universal Containers performs service on field assets that require a sequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work .

Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? Choose 2 answers

3. Each container consists of multiple parts that are tracked by Asset records. Universal Container's customers usually wait until several parts need service before requesting a Technician come on-site to save money on service charges.

How should a Consultant configure Salesforce Field Service to track the work performed?

4. Universal Containers’ DSO (Days Sales Outstanding) is at an all-time high, and they are evaluating way to shorten the collection time .

What will help reduce DSO?

5. A Field Service Technician wants to view a list of parts consumed during a given time period. The Technician will then use the data to replenish inventory on the truck .

Which three steps should a Consultant recommend to track the number of parts consumed? Choose 3 answers.

6. A Universal Containers customer is having issues with three containers at the customer's site. Each container is tracked as an Asset on the customer's Account.

Which two methods should the Consultant recommend to ensure the service associated with each container can be handled independently? Choose 2 answers

7. each container consists of multiple parts that are tracked by assets records.

Universal container customers usually wait until several parts need service before requesting the technician come on a site to save money on the service charges .

How should consultants configure the field service lightning to track the work performed?

8. Universal Containers has a Partner Community. Work Orders are assigned to these partners. Partners are not interacting with Service Appointments or Service Resources .

How would a Partner user update the Work Order record from a mobile device?

9. Northern Trail Outfitters wants to report on its Assets and reflect their attributes including hierarchical relationships.

How should the Consultant meet this requirement?

10. Universal containers wants to dispatch emergency work identified throughout the day that needs to completed before lower-priority work.

What should the consultant recommend to meet this requirement?

11. Universal Containers is evaluating a strategy for reducing the cost of service using automated scheduling .

Which two approaches will contribute to this goal? Choose 2 answers

12. Universal Containers wants to help their dispatchers determine the length of time a Work Order should last .

What should the Consultant implement to help achieve this goal?

13. Universal Containers (UC) is rolling out Inventory Management to better manage parts and inventory. UC wants to automatically associate certain parts and products to Work Orders upon creation based on the work to be performed.

How should the Consultant meet this requirement?

14. Universal Containers outsources 100 hours of weekly maintenance to an external Contractor. Jobs are assigned to a Contractor Manager instead of individual external technicians. The Contractor Manager is in charge of updating Service Appointments and Work Orders upon completion.

How should a Consultant implement the requirement?

15. Universal Containers has a call center that responds to requests from customers and schedules time for Field Service Engineers (FSEs) to perform work on assets owned by the client. Call Center Agents are responsible for booking appointments.

Which permission set license should be assigned to the Call Center Agents?

16. Universal Containers performs service which may require more than one task on a Work Order. A Consultant has recommended Work Order Line Items to manage the task(s) .

What should be considered as part of this solution to ensure tasks are dispatched?

17. Universal Containers wants to limit their Technicians' view of Work Orders and Service Appointments in the Salesforce Field Service mobile app.

What should a Consultant recommend to control their Technicians' view?

18. Universal container provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different part used, and time spent on each machine when dispatching a technician

How should consultants meet these requirements?

19. Universal Containers wants to have more control over the geography in which their Technicians are performing work .

What capability should a Consultant enable?

20. Universal Containers provides multiple service types (i.e, Installation, Maintenance, Break/Fix, etc). Each Service requires a variety of skills and certifications in order for a resource to excel .

Which two configurations should a Consultant implement to meet this requirement? Choose 2 answers

21. The Dispatcher at Universal Containers would like to schedule Service Appointments from the Dispatcher’s Console while taking the Scheduling Policy into consideration .

Which three options are available to the Dispatcher? Choose 3 answers

22. Which three overview cards does the Field Service mobile app provide as context to Technicians on upcoming Service Appointments? (Choose three.)

23. Universal Containers wants to equip their field technicians with access to helpful information when they are in the field .

What solution should a Consultant recommend to satisfy this requirement?

24. Universal Containers would like to enforce a 48-hour SLA to ensure that Technicians perform certain follow-up activities after they leave a customer site. The starting point of the SLA is when the Work Order Status is set to “Technician Wrap Up.” The Technician is required to provide confirmation that wrap up is completed .

Which three configurations should a Consultant implement to ensure this can be achieved? Choose 3 answers

25. universal containers want to limit their technicians view of work orders and appointment in the field service lightning mobile app

What should a consultant recommend to control their technicians?

26. Northern Trail Outfitters is implementing drip feed dispatching. When testing the new functionality, the drip does not dispatch appointments as expected. A consultant is engaged to troubleshoot the issue.

What is preventing the drip feed from triggering?

27. optimization for the Midwest is set to automatically run each night for the next three days. The dispatcher has noticed that the optimizer is leaving many service appointments unscheduled and has asked the consultant to troubleshoot the issue.

The consultant noticed that the optimization service run time per service appointment is set to low in field service settings.

Which two conditions should make the consultant consider setting the optimizer too high? Choose 2 answers

28. Universal container want to track technician van stock and consigned products.

How can this will be accomplished using the field service lightning standard object model

29. What set of configurations make up Scheduling Policies and let companies adhere to their business constraints and preferences?

30. Which object can be used to share Service Appointments with Service Resources in Salesforce Field Service?

31. which work rule should a field service lightning consultant use to assign service resources based on related object records?

32. Universal Containers wants to identify which resources need more or fewer appointments.

Which Gantt chart filter option should a Consultant recommend to provide this information?

33. universal containers are implemented field service lightning and wants to make sre the dispatch team receive work orders with appropriate resources and knowledge article requirement is defined

What should a consultant recommend to achieve this requirement?

34. Universal Containers wants to give Field Technicians the ability to create follow-up appointments if they are unable to complete w Work Order due to missing inventory .

What should a Consultant implement to meet this requirement?

35. At universal containers the service territory member’s time zone is one hour behind the service territory time zone

how should the consultant ensure proper scheduling and optimization for the member?

36. a customer makes one appointment for the sales department, and another appointment for the service department. The two appointments should be handled on the same day, but should be created as separate appointments. In addition, the technician must complete one appointment before starting the next. The agent wants to make sure these two appointments are scheduled together and in sequence.

Which three things should the consultant verify to ensure these requirements are simultaneous scheduling will occur? Choose 3 answers

37. A Field Technician from Universal Containers arrived onsite for an appointment, and unfortunately the customer was not present. UC wants to ensure they can track these customer no-show events for future process improvement.

What process should a Consultant recommend to handle this situation?

38. Technician often need to generate reports in customer language

Which configuration should the consultant recommend to meet the requirements?

39. Universal Containers wants to provide a pro-formal invoice to their customer at the completion of a Work Order .

Which three should a Consultant set up in order to achieve this requirement?

40. universal container wants its technician to follow a standard operating procedure (S O P) while performing maintenance on an individual asset. Each operation should be captured independently to allow technician to enter note and update status they progress with the work preventative maintenance should be with a single visit

Which data model should the consultant recommend to the universal container?

41. Universal Containers has Role-based Technicians and Managers who handle Service Appointments. Many times, Technicians arrive on-site but are unable to gain access to the customer’s equipment. In this scenario, only the Manager has permission to cancel the Service Appointment .

How should a Consultant recommend adhering to this business process?

42. Often, Technicians earn certifications that must be renewed periodically to ensure their skills remain up-to-date .

How can these certifications be manager on the Resource?

43. universal container (uc) sells shipping Containers and container parts. UC wants to track each customer's container and associated part for field servicing, sales, and reporting purposes

Which solution should a Consultant recommend to relate the part to a customer container?

44. universal containers want to track the time a service resource spends on each step of a more complex repair job. This time could include travel, prep and on site time.

How could a service resource's timesheet be configured to track the total time spent on each step?

45. Northern trail outfitters (N T O) wants to automatically dispatch a technician’s next two service appointments after the technician completes their current service appointment. NTO wants to be consistent across all of the service territories and control the number of service appointments that are pushed to the technician.

What automated processing should the consultant configure upon work order completion to dispatch the next two appointments?

46. Universal Containers wants to ensure that Service Appointments are only assigned to Active Resources.

Which configuration should a Consultant recommend for the Scheduling Policy?

47. Universal Containers wants their Technicians to record an Asset Number using a barcode scanner when completing Work Orders .

What field types should be configured to capture this information?

48. Universal Containers wants to encourage their Technicians to identify sales opportunities in the field .

Which option should a Consultant recommend?

49. Over 70% of Universal Containers’ sales are made by Field Technicians during on-site, customer visits, Many times, after selling a product, they will install the product as part of the current body of work .

How should a Consultant recommend accomplishing this in the Field Service mobile app?

50. an inventory manager at universal containers wants to better understand the distribution of a critical and expensive part across all Inventory locations as the is reused and restocked

What should the consultant leverage to meet this requirement?

51. Universal Containers wants to process mobile payments .

How can this requirement be met?

52. Upon arrival for the service appointment, technician report a team of people is required to resolve the issue

How can the dispatcher ensure the required resources are assign to the issue?

53. Universal Containers is implementing Field Service Lightning and wants to make sure the dispatch team receives Work Orders with appropriate resource and timeframe requirements defined .

What should a Consultant implement to achieve this requirement?

54. An inventory manager at Universal Containers wants to better understand the distribution of a critical and expensive part across all inventory locations as the part is reused and restocked.

What should the Consultant leverage to meet this requirement?

55. Northern Trail Outfitters has hired a contractor to help with service calls on an as-needed basis. The contractor should be limited to travel a maximum of 50 minutes from home.

Which action should a consultant recommend?

56. Universal Containers wants to ensure that Service Appointments are only assigned to Resources who are Active .

What configuration should a Consultant recommend for the Scheduling Policy?

57. Which fields on service appointments help ensure that they are completed within the agreed upon service level agreement (SLA) with universal containers customers?

58. universal container UC services customers in multiple time zones. UC Dispatcher need to see the dates and time in dispatcher console for the time zone where jobs are being performed

How should the consultant configure this?

59. Universal Containers wants to use Work Types, since many of their Work Orders require the same Field Service Technician skills .

What should the Consultant consider when using Work Types?

60. Universal containers (UC) wants to schedule work orders only if technicians have the necessary qualifications to complete the designated work

In which two ways can UC achieve this Choose 2 answers

61. universal containers technician may be assigned to jobs with arrival window to meet the costumer appointment time preference technicians are also assigned to jobs without a preferred appointment time

In which two ways should the consultant define operation house to meet this requirement Choose 2 answers

62. Universal Containers sells products that are made up of serialized components. Field Technicians often need to work on a specific component .

How should a Consultant recommend tracking the products a customer buys so Work Orders can be assigned to a component?

63. Which three factors should the consultant consider when recommending a routing option? Choose 3 answers

64. Universal Containers is expecting the amount of work to increase significantly over the next three weeks. They have decided to engage a new third-party Contract Provider to help with the additional work .

How should a Consultant recommend Configuring the new Contractor?

65. Universal Containers wants to monitor Customer Satisfaction (CSAT) after a Work Order is complete .

How can CSAT information be collected?

66. Universal Containers wants their Technicians to capture potential up-sell opportunities identified during site visits that will then be addressed by the inside sales team .

What Configuration will support this requirement?

67. To ensure that preventative maintenance work can be completed on time. Universal Containers wants to automatically generate Work Orders 14 days before the next suggested maintenance date.

How should the Consultant meet this requirement?

68. Universal Containers wants Field Technicians to capture customer authorization via a signature through Salesforce mobile app.

What should a Consultant recommend?

69. A Field Service Technician wants the ability to view a list of currently available parts on another Technician’s truck. The Technician will then have ability to request the part(s) from the other Technician .

What should a Consultant recommend to view and transfer parts between Technicians?

70. Dispatches at Universal Containers want to ensure the Resource being assigned to a Work Order has the correct training .

What should a Consultant implement to accomplish this requirement?

71. Universal Containers (UC) is using Field Service and has customer meetings at UC’s offices. When booking meetings, they would like them to begin on hour, every hour, between 9am-5pm .

How can this be achieved?

72. Northern trail outfitters (NTO) asks its clients for feedback on every service visit. NTO wants to dispatch the appropriate technicians based on customer feedback.

What are two ways the consultant can meet this requirement? Choose 2 answers

73. Universal container want technician using the field service lightning mobile app to indicate when service appointment is at risk

What should be a consultant recommended to meet the requirements?

74. Universal Containers provides prompt service and has multiple service levels for different customers. Over 50% of Service Appointments are created on the same day they need to be completed. As a result, a Technician’s daily schedule can change multiple times throughout the day .

What method of dispatching should a Consultant recommend implementing?

75. A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five services schedules for today, called in sick .

How should the workload be assigned to other Field Technicians?

76. Universal Containers wants to represent and track a Bill of Material (BoM) .

What should a Consultant recommend?

77. Northern Trail Outfitters (NTO) wants to improve customer satisfaction by setting expectations around upcoming appointments.

When designing the Customer Service Representative's user interface, in most cases, which two fields should be shared with the customer about an upcoming appointment? Choose 2 answers

78. Universal container UC has 140 service resources who handle 2400 service appointment per day

How should UC define the service territories to ensure the high quality of optimization and dispatcher experience?

79. a dispatcher notice that the crew assigned to a service appointment is missing a skill requirement for the appointment.

How can the dispatcher update the service crew to meet those requirements?

80. Universal Containers wants to assign Service Appointment based on the Polygon of the child service territory in the hierarchy.

How should a Consultant assign Service Appointments to the Polygon?