Salesforce Field Service Consultant Dumps – New Learning Materials Online

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1. Universal container is evaluating a strategy for reducing the cost of service using the automated scheduling

Which two approaches will contribute to this goal?

2. universal container (uc) sells shipping Containers and container parts. UC wants to track each customer's container and associated part for field servicing, sales, and reporting purposes

Which solution should a Consultant recommend to relate the part to a customer container?

3. Often, Technicians earn certifications that must be renewed periodically to ensure their skills remain up-to-date.

How can these certifications be manager on the Resource?

4. Universal Containers wants to limit their Technicians' view of Work Orders and Service Appointments in the Salesforce Field Service mobile app.

What should a Consultant recommend to control their Technicians' view?

5. Org-Wide Default sharing is set to Private in a Salesforce org.

If the Field Service Lightning User Territory feature is enabled, which three objects will be visible to users who are part of the User Territory? Choose 3 answers

6. Universal Containers wants to provide a pro-formal invoice to their customer at the completion of a Work Order.

Which three should a Consultant set up in order to achieve this requirement?

7. universal containers want to limit their technicians view of work orders and appointment in the field service lightning mobile app

What should a consultant recommend to control their technicians?

8. Northern Trail Outfitters (NTO) wants to improve customer satisfaction by setting expectations around upcoming appointments.

When designing the Customer Service Representative's user interface, in most cases, which two fields should be shared with the customer about an upcoming appointment? Choose 2 answers

9. Northern Trail Outfitters (NTO) wants to track and report on individual tasks completed, including parts consumed and pricing details, as part of the Work Order completion process. NTO wants to schedule one or multiple tasks to different Technicians as needed.

How should the Consultant meet the requirement utilizing the standard Salesforce Field Service Data Model?

10. universal containers need to send the technician into the field to service containers. It takes two technicians with specialized skill to complete the work at same time

How should the consultant make this requirement?

11. Universal Containers wants to assign Service Appointment based on the Polygon of the child service territory in the hierarchy.

How should a Consultant assign Service Appointments to the Polygon?

12. Universal Containers wants Field Technicians to capture customer authorization via a signature through Salesforce mobile app.

What should a Consultant recommend?

13. Which configuration can Universal Containers use to brand the Salesforce Field Service mobile app?

14. Northern Trail outfitters (NTO) want to track the report on individual tasks completed, including part consumed and pricing details, as part of the work order completion process. NTO want to schedule one or multiple tasks to the different technician as needed

How should the consultant meet the requirements utilizing the standard field service lightning data model?

15. Universal Containers has enabled Field Service Lightning and is looking to enable Entitlements for Work Orders.

What should a Consultant take into consideration?

16. Each container consists of multiple parts that are tracked by Asset records. Universal Container's customers usually wait until several parts need service before requesting a Technician come on-site to save money on service charges.

How should a Consultant configure Salesforce Field Service to track the work performed?

17. Universal containers plans to deploy field service lightning to 100 external contractors. There are 75 contractors who need access to work Orders assets mobile app, and chatter. the remaining 25 contractors are paid a commission on sales of containers and need to schedule resources.

Which license types and quantities should the consultant recommend?

18. Universal Containers (UC) wants to better understand their service business and Field Service Technician terms’ schedules. A Consultant suggested UC start to forecast and plan.

Which two abilities does forecasting and planning provide?

19. A consultant has implemented user territories at Northern Trail Outfitters (NTO) in a private sharing model. A new Midwest Service Territory has been created.

Which two actions should NTO take to give the dispatcher access to all relevant Midwest records? Choose 2 answers

20. Universal Containers wants to process mobile payments.

How can this requirement be met?

21. northern trail outfitters (NTO) wants to improve costume satisfaction by setting expectations around upcoming appointments.

When designing the costume service representative’s user interface, in most cases which tow fields should be shared with the costumer about an upcoming appointment? Choose 2 answers

22. A Client Service Representative (CSR) receives a call from a customer on Saturday. The CSR determines that the customer is covered, but the coverage is about to expire.

Which two upsell activities should the CSR consider? Choose 2 answers.

23. Northern trail outfitters (N T O) wants to automatically dispatch a technician’s next two service appointments after the technician completes their current service appointment. NTO wants to be consistent across all of the service territories and control the number of service appointments that are pushed to the technician.

What automated processing should the consultant configure upon work order completion to dispatch the next two appointments?

24. Universal containers want to track the full lifecycle of an installed product, including when a swap is needed as part of a service order.

Which steps technicians follow to report that a substitute asset is installed?

25. Universal Containers would like to provide Field Service Technicians the ability to capture details and customer approval on completed work so that the details can be compiled and sent to the customer electronically.

What should a Consultant recommend to meet this requirement?

26. Universal container provides multiple service types (i.e installation, maintenance, Break/fix). Each service requires a variety of skills and certification for resources to excel.

Which two configurations should a consultant implement to meet the requirements?

27. Universal Containers wants to equip their field technicians with access to helpful information when they are in the field.

What solution should a Consultant recommend to satisfy this requirement?

28. Universal containers want to schedule delivery using field service lightning. Each delivery requires that an installation and safety inspection be performed by different technicians during the same visit. The safety inspection needs to be executed after the installation is completed

How should the Consultant use complex work to meet this requirement?

29. universal container provides maintenance and emergency services to its customers. Sending technician emergency call during the day causes long travel time and reduces the number of appointments that a technician can complete

Which features should a consultant use to reduce and increase technician productivity?

30. Universal Containers wants to reduce their mean-time-to-service.

Which three Field Service processes should a Consultant recommend to accomplish this goal? Choose 3 answers.

31. Universal Containers wants to allow Field Technicians to view work progress through the Work Order Line Item card in the Field Service mobile app.

How can this be supported?

32. universal container want to track technician van stock using the field service lightning mobile app and ensure the technician report when part is used

Which three data elements should a consultant recommend tracking to support this requirement? Choose 3 answers

33. Universal Containers utilizes two contractors, Contractor 1 and Contractor 2, to perform repair work, Contractor 1 has provided service longer for Universal Containers and is considered to have more repair work expertise than Contractor 2.

How should a Consultant configure this expertise for Contractor 1 versus Contractor 2?

34. universal containers have a call center that responds to requests from customers and schedules time for field service engineers (FSEs) to perform work on assets owned by the client. Call center agents are responsible for booking appointments

Which permission set license should be assigned to the call center agents?

35. Which fields on service appointments help ensure that they are completed within the agreed upon service level agreement (SLA) with universal containers customers?

36. Universal Containers wants to schedule deliveries using Salesforce Field Service. Each delivery requires that an installation and safety inspection be performed by different Technicians during the same day. The safety inspection needs to be executed after the installation is complete.

How should the Consultant use Complex Work to meet this requirement?

37. Service Appointments in a “Cannot Complete” status may indicate that an additional part or expert assistance is needed to complete the work. Universal Containers defined that Service Appointments in a "Cannot Complete" status are unable to be rescheduled or unscheduled for history tracking purposes.

Which two items should the Consultant recommend to meet the requirement? Choose 2 answers

38. Universal Containers wants their Technicians to record an Asset Number using a barcode scanner when completing Work Orders.

What field types should be configured to capture this information?

39. Which two configurations can companies add to brand the Field Service mobile app?

40. Which Work Rule should a Salesforce Field Service Consultant use to assign Service Resources based on related object records?

41. A Technician at Universal Containers (UC) is responsible for servicing multiple Assets at a customer site during a single visit. UC wants to minimize impact for the customer and consolidate work for its Technician.

What should the Consultant recommend to meet this requirement?

42. universal containers operates in a highly regulated industry technician must conduct quarterly inspections for all customers in their region each inspection should be completed within a single visit and include all installed assets on site

Which two maintenance plan settings should the consultant recommend? Choose 2 answers

43. Universal containers (UC) have enabled field service lightning and installed the managed package. UC wants to ensure that technicians can update their own appointments’ status using the dispatcher console Gantt chart.

Which steps should the consultant take to meet these requirements?

44. Universal Containers has negotiated two key SLAS: 1) initial response and 2) overall resolution of issues related to installed products.

What combination of Salesforce features should a Consultant recommend to support this use case?

45. A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five services schedules for today, called in sick.

How should the workload be assigned to other Field Technicians?

46. Universal Containers has an initiative to increase customer satisfaction by committing preferred resources to accounts and providing prompt service.

Which two Scheduling Policies would assist to meet this initiative? Choose 2 answers

47. Universal Containers (UC) has enabled Salesforce Field Service and installed the managed package. UC wants to ensure that Technicians can update their own appointments’ status using the Dispatcher console Gantt chart.

Which steps should the Consultant take to meet these requirements?

48. Universal Containers wants their Technicians to be allowed to reschedule a visit for the same work within the Field Service mobile application.

What approach should a Consultant recommend?

49. Which three factors should the consultant consider when recommending a routing option? Choose 3 answers

50. universal container wants its technician to follow a standard operating procedure (S O P) while performing maintenance on an individual asset. Each operation should be captured independently to allow technician to enter note and update status they progress with the work preventative maintenance should be with a single visit

Which data model should the consultant recommend to the universal container?

51. When the universal container UC technician installed a product at a customer site the technician must perform all future work for that customer

Which process should the consultant use to meet the requirements?

52. The Dispatcher at Universal Containers would like to schedule Service Appointments from the Dispatcher’s Console while taking the Scheduling Policy into consideration.

Which three options are available to the Dispatcher? Choose 3 answers

53. A mobile technician uses parts present in their van to complete an on-site customer installation. The technician has marked the service appointment and work order as completed. They want to record the parts used in completing the job and adjust their van stock.

Where should the technician record this information?

54. Universal containers wants to track when technicians need to visit a customer site multiple times to resolve an issue.

How should a consultant configure this using a single work order?

55. Geolocation tracking is enabled for Universal Containers's Technicians but should only apply to full-time employees.

How can geolocation tracking for contractors be disabled?

56. Universal Containers (UC) wants to track the full lifecycle of their Cases. UC defines a Case as resolved when all interactions with the customer are complete.

How can a Consultant ensure that Cases are closed when all Work Orders associated to the Case are complete?

57. Northern Trail Outfitters has hired a contractor to help with service calls on an as-needed basis. The contractor should be limited to travel a maximum of 50 minutes from home.

Which action should a consultant recommend?

58. Universal Containers is implementing Work Order Management to better support its clients.

Which two approaches should the Consultant consider to create work skills for the Service Resources? Choose 2 answers

59. Universal Containers (UC) provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different parts used, and time spent on each machine when dispatching a Technician.

How should the Consultant meet these requirements?

60. Universal Containers (UC) uses two contractors, Contractor 1 and Contractor 2, to perform repair work. Contractor 1 has provided services for UC for a longer period of time and is considered to have more repair work expertise than Contractor 2.

How should the Consultant configure the Contractors' experience?

61. Universal Containers (UC) wants to track all customer work requests. UC has no requirement to track where the work originated from, but does need the requests tied to the customer’s account.

What should a Consultant recommend to track these work requests?

62. universal containers wants to provide a view of emergency work that is only visible to dispatchers

What should the consultant do to meet the requirement?

63. Universal Containers has installed base equipment that requires specific expertise to install or decommission. Additionally, the effort can vary significantly based on equipment type.

What solution should a Consultant recommend to efficiently manage installation and decommission work?

64. universal container UC wants to create a new scheduling policy that takes into account the technician assigned to customers account and then considers a resource from the customer group of preferred technician UC also wants to consider only technician with 50 miles of schedule work

Which two items should a consultant include in the scheduling policy to meet this requirement?

65. Universal Containers wants to ensure that Service Appointments are only assigned to Active Resources.

Which configuration should a Consultant recommend for the Scheduling Policy?

66. A Technician is onsite where there is no connectivity and is required to capture the customer’s signature.

What is the appropriate order of operations as the Technician goes back online?

67. Service appointments in a “cannot complete” status may indicate that an additional part or expert assistance is needed to complete the work. Universal containers defined that service appointments in a “cannot complete” status are unable to be rescheduled or unscheduled for history tracking purposes.

Which two items should the consultant recommend to meet the requirement? Choose 2 answers

68. universal containers outsources 100 hours of weekly maintenance to an external contractor. Jobs are assigned to a contractor manager instead of individual external technicians. The contractor manager is in charge of updating service appointments and work orders upon completion.

How should a consultant implement the requirement?

69. Universal container needs to verify that a repair job has been completed to the customer satisfaction before an invoice can be generated

Which two items should the consultant consider? Choose 2 answers

70. Universal Containers wants to offer customers a Maintenance Plan that provides 12 monthly checkups. The customer will call to schedule each visit.

How should a Consultant configure the Maintenance Plan to meet this requirement?

71. Universal Containers has implemented a flow that allows technicians to replace faulty or damaged assets directly from within the field service lightning mobile app. Once a replacement has been made, where can the asset relationship s be viewed?

72. Which two features on the Dispatcher Console should the Consultant use to visualize Rule Violating Service Appointments? Choose 2 answers

73. Universal Containers is tracking customer issues in their call center. Sometimes this requires a technician to be on site at the Customer’s location.

What set of steps should a Consultant recommend to dispatch the technician?

74. Universal Containers is concerned about the decrease in Asset Uptime metrics.

Which two actions should a Consultant recommend?

75. Universal Containers has customers who have previously negotiated pricing on some products.

Which Price Book structure should a Consultant recommend when considering the implications of pricing on Work Orders'?

76. Universal Containers has noticed that with every new product release there is a rise in customer reported Cases and a decrease in first-time fix-rate.

Which two recommendations should a Consultant make? Choose 2 answers.

77. Universal Containers does not want the lunch break to interfere with existing scheduled work.

How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1pm?

78. Universal container has enabled field service lightning and want to enable milestones for work order.

What should a consultant take into consideration?

79. Universal Containers is implementing Field Service Lightning and wants to make sure the dispatch team receives Work Orders with appropriate resource and timeframe requirements defined.

What should a Consultant implement to achieve this requirement?

80. in which two scenarios should a consultant recommend multi day service appointment? Choose 2 answers

81. technicians at Universal container use the field service lightning mobile app at a customer site. After completing th3 work technician updates the service appointment status to complete and save the records. Dispatcher see the appointment as dispatched on the console instead of seeing the complete status update

Which two troubleshooting steps should a consultant take to resolve the issue? Choose 2 answers

82. Universal Containers’ (UC) customers have asset scheduled to be moved between locations by field personnel. UC wants to implement a standard process focused on asset traceability.

Which two object should a Consultant recommend to meet this requirement? Choose 2 answers

83. When customers call in for support at AW Computing, a case is always created. If the issue cannot be solved without dispatching a technician, a work order is created from the case. Milestones are currently being used on cases, and support operations would like to extend the use of milestones to the work orders. To meet this requirement, the system administrator added the milestone Lightning component to the work order Lightning record page. Technicians and managers are reporting that there are no milestones listed when viewing the record.

How should this issue be resolved?

84. Universal Containers wants to implement Service Level Agreements (SLA) for Work Orders.

Which three considerations should the Consultant take into account? Choose 3 answers

85. Universal Containers maintains their service level agreements at the customer level only.

How can a Consultant ensure agents can verify coverage?

86. Universal containers want to implement service legal agreements (SLA) for work Order.

Which three considerations should the consultant take into account?

87. Containers wants to offer their Field Technicians a more limited view of Work Orders and Service Appointments in the Field Service mobile app compared to their Dispatchers.

What should a Consultant recommend so the Field Technician sees only the necessary fields?

88. Universal Containers performs multi-staged jobs, where the second job can only begin after completion of the first job.

How should a Consultant recommend implementing this process?

89. Universal Containers wants their Technicians to capture potential up-sell opportunities identified during site visits that will then be addressed by the inside sales team.

What Configuration will support this requirement?

90. Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up with the incorrect skills and estimated time to completion.

What should a Consultant utilize to meet this requirement?

91. Universal Containers wants to ensure that only Field Technicians with a specialized certification are sent Work Orders of a specific type.

In which two ways can a Consultant ensure the correct Resources are assigned to Work Orders? Choose 2 answers.

92. Universal Containers has a Partner Community. Work Orders are assigned to these partners. Partners are not interacting with Service Appointments or Service Resources.

How would a Partner user update the Work Order record from a mobile device?

93. Northern trail outfitters (NTO) asks its clients for feedback on every service visit.

NTO wants to dispatch the appropriate technicians based on customer feedback.

What are two ways the consultant can meet this requirement? Choose 2 answers

94. the org -wide default sharing for a service appointment Is set to private

If the service appointment is cancelled, which users will have visibility to the record?

95. Which two objects are required when configuring an optimization job? Choose 2 answers

96. universal containers has customers who have previously negotiated pricing on some products.

Which price book structure should a consultant recommend when considering the implications of pricing on work orders?

97. Universal Containers (UC) is using Field Service and has customer meetings at UC’s offices. When booking meetings, they would like them to begin on hour, every hour, between 9am-5pm.

How can this be achieved?

98. Universal Containers (UC) wants to measure their adherence to specific SLAs for all Work Orders. In which order should a Consultant Implement the setup to achieve this requirement?

99. Dispatches at Universal Containers want to ensure the Resource being assigned to a Work Order has the correct training.

What should a Consultant implement to accomplish this requirement?

100. which two considerations impact the scheduled time frame of multi-day work? Choose 2 answers


 

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