Real Avaya 6210 Exam Questions

1. Which three Operating Systems are supported for an Avaya Agent Desktop (AAD) client installation?

2. By which method can you verify the status of the Data Execution Prevention (DEP)? (Choose two.)

3. Avaya Aura® Contact Center (AACC) supports VMware® vSphere. VMware® vSphere allows multiple copies of the same operating system or several different operating systems to run as virtual machines on a large x86-based host hardware server.

Which three statements regarding the AACC server types supported on an AML-based Avaya CS1000 when installed on a VMware® virtual machine are true? (Choose three.)

4. Avaya Aura® Application Enablement Services (AES) is a set of enhanced telephony APIs, protocols, and Web services available to developers. The interface between the Avaya Aura® Contact Center (AACC) and AES is Mutual TLS.

Which three statements regarding the AES and AACC are true? (Choose three.)

5. Which three statements about Avaya Aura® Contact Center (AACC) Licensing are true? (Choose three.)

6. You are preparing to install an Avaya Aura® Contact Center R7 (AACC) on a server that has been supplied by the customer. You need to verify that the server meets the requirements to run AACC.

In which Avaya support document will you find the server requirements?

7. Which core Contact Center component manages functions such as the logic for call processing, call treatment, call handling, call presentation and the accumulation of data into historical and real-time databases?

8. For Avaya Aura® Contact Center R7, which three statements regarding the Windows installation is true? (Choose three.)

9. Avaya Aura® Contact Center (AACC) uses the media processing capabilities of the Avaya Aura® Media Server (AAMS) to perform functions such as conference customer and agent speech paths with media treatments.

Which three statements regarding AACC and the AAMS are true? (Choose three.)

10. A customer has purchased the Agent Greeting feature to provide individual pre-recorded greeting playback capabilities.

Where is the license for Agent Greeting enabled in Avaya Aura® Contact Center (AACC)?

11. A customer supplies a server that fully meets the Platform Vendor Independent (PVI) mid-range specifications for an Aura SIP C Voice and Multimedia Contact Server without Avaya Aura® Media Server (AAMS) server type.

What is the maximum number of logged in agents supported for this server type?

12. Contact Center License Manager provides central control and administration of licensing for Avaya Aura® Contact Center (AACC). Before installing the AACC software, you must choose a license type and a licensing mechanism. The licensing options available to you depend on your Contact Center solution type (AML-based or SIP-enabled), and on the ordering process you use.

Which three license types does Contact Center License Manager support? (Choose three.)

13. To ensure resiliency, you have been asked to add an additional license manager to the network.

Which licensing type supports an additional license manager?

14. When a SIP INVITE message arrives at the Contact Center Manager Server (CCMS), CCMS matches the message with one of the configured Route Points URIs.

CCMS then anchors the customer call to a port on which component?

15. Which two statements about the License Manager (LM) Configuration utility are true? (Choose two.)

16. Which operating system is supported for Avaya Aura® Contact Center Release 7 server installations?

17. During the Microsoft Windows installation, you must provide a computer name and domain as part of the pre-installation tasks.

What is a valid name for the server computer name?

18. A customer has Avaya Aura® Contact Center (AACC) and Avaya Aura® Unified Communications Platform Integration.

For the Avaya Aura® Session Manager (ASM) to direct incoming voice contacts to the AACC, as part of the ASM and AACC configuration, which two items are configured in ASM? (Choose two.)

19. Avaya requires that a remote support access tool be configured on Avaya Aura® Contact Center (AACC) servers to provide remote support.

Which remote access tool does Avaya recommend?

20. Which utility is used to status and manage the services in Contact Center Manager Server (CCMS), Contact Center Manager Administration (CCMA), Communication Control Toolkit (CCT), Contact Center Multimedia (CCMM), and License Manager (LM)?