Practice MB2-877 Microsoft Dynamics 365 for Field Service Test Questions Online

1. You implement the Resco Field Service mobile application for an organization. You need to add sales features and functionality.

Which two actions should you perform? Each correct answer presents part of the solution.

2. You install the Woodford solution and begin setting up the mobile application. You need to import the Field Service project.

Which three components must you define? Each correct answer presents part of the solution.

3. Which two objects or roles are required to customize the Field Service mobile application? Each correct answer presents part of the solution.

4. You deploy the Field Service mobile application for a field service agent. You need to ensure that all Field Service functionality is available to the agent.

Which user type should you select during the initial configuration?

5. You need to prepare field agents to use the Field Service application in both online and offline mode.

Which behavior should you highlight for the field agents?

6. Which three actions can you perform only in the Field Service mobile application? Each correct answer presents a complete solution.

7. You use the mobile application to make updates to an existing Field Service project. You need to publish the changes.

What should you do?

8. You plan to use the Connected Field Service solution to proactively manage field equipment. You need to prepare for the installation.

Which three actions should you perform? Each correct answer presents part of the solution.

9. You need to install and configure Connected Field Service.

What is required?

10. A field service agent is performing maintenance work on Internet of Things (IoT) devices that are located at a customer site. The devices are reporting readings in real time.

Why is the agent only able to see a limited amount of data from the devices?

11. You monitor a specific piece of equipment by using Connected Field Service. You need to add several components to the piece of equipment.

What should you do?

12. You are configuring Resource Scheduling Optimization to automatically schedule multiple work orders. You need to ensure that only unscheduled resources are used when optimizing work orders.

What should you define?

13. You need to assign resources to a work order based on proximity to a service location.

Which two tools can you use? Each correct answer presents a complete solution.

14. A field technician is completing a job and getting ready to drive to the next job. The dispatcher needs to provide the technician with driving directions.

What should the dispatcher do?

15. You restore Resource Schedule Optimization. You need to optimize individual resource schedules.

What should you do?

16. You are implementing Microsoft Dynamics Field Service. You create a view of all scheduled work orders for a specific city on a specific day. You need to modify the view to show completed work.

Which field should you use to filter the view?

17. You create a custom entity to manage specific types of services. You need to start scheduling resources for work related to the entity.

What should you do?

18. You need to ensure that technicians who respond to service requests have a proficiency of at least good.

What should you do?