Pass MB-600 Microsoft Power Apps + Dynamics 365 Solution Architect With Valid Dumps

1. Testlet 1

Case study

Background

Bellows College is a prison program that offers classes to help rehabilitate inmates. The classes teach post-secondary skills to provide more job opportunities for when inmates leave prison. The college stores most information on spreadsheets and in email.

The college wants to implement Dynamics 365 Customer Service so that all locations can look up current data on one unified system.

Three levels of inmates attend the college:

- misdemeanor

- major

- federal

Employees of Bellows College consist of the following:

- wardens: supervisors of the guards

- guards: single contributors to the system

- chief: in charge of the whole college

Each inmate level has two wardens and one chief. Twenty-five guards report to each warden.

Current environment

Employees use a proprietary database to look up inmate information to enter in Microsoft Excel spreadsheets. Spreadsheets are also used for registration, tracking and for listing the available classes.

Microsoft Office 365 was implemented last year for email.

Inmates

- Misdemeanor and federal inmates can attend any classes available.

- Major inmates can attend only online classes.

- Inmates must open a ticket with the college to register for a class.

- Inmates have homework assignments that they load to a Microsoft SharePoint

- All inmates have an email address on Office 365 in the same tenant.

Requirements

General

- All inmate information needs to be brought into the new system from the proprietary database and kept in sync.

- All class lists must be brought into the new system with inmate assignments kept intact.

- All special instructions are in separate files on an integrated SharePoint server attached to the class record.

- Homework will be held in a Microsoft Azure Blob Storage.

- Once an inmate is registered, an email needs to be sent to the inmate.

- The system must have a live help function that uses chat (CafeX).

- The chiefs want stakeholders to be able to see reports without needing to log in to Dynamics 365

- Only the chiefs should be able to see the charges against the inmates.

- Inmates will not continue to upload homework to SharePoint, but the homework needs to be accessible within Dynamics 365.

- Inmates must see only the registration form when registering for a class.

- Chiefs should see all registration forms.

- All data older than five years has been maintained in a Microsoft SQL Server database.

- Every six months the college receives a new guard list in a CSV file.

Output

Wardens need to see statistics on one page on a daily basis.

A graph of how many inmates have taken classes in the last month, quarter, and year.

The ability to click on the graph and get details about each class.

A list of inmates who have not taken any classes in the last month.

A list of classes that have low registration for the last month and quarter.

Data visibility

- Wardens should be able to see only the information their guards put into the system.

- Chiefs should be able to see all data in the system.

- Guards should be able to see only their own record.

- Inmates should be able to see only their own classes and no one else’s information.

Go-live plans

- All previous data needs to be in the system before going live.

- The college needs to ensure that going live is completed in the time allotted.

Issues

In the primary test for data integration, the following issues arise:

- Inmate names come in with last names in the first name column.

- Registration numbers come incorrectly.

- Inmates report seeing different registration forms.

You need to recommend the correct tool for both wardens and stakeholders to use.

What should you recommend?

2. You need to determine which legacy data sources the college should continue to use.

Which two data sources should you recommend? Each correct answer presents a partial solution. NOTE: Each correct selection is worth one point.

3. Testlet 2

Case study

Background

Relecloud provides regional air service in North America. The company uses a variety of systems, apps, and services to manage the business. You are hired to design a new solution to manage passenger information, reservations, and maintenance.

Current environment

- The company uses Microsoft Office 365.

- The company has a custom app for managing and tracking passenger luggage. The app uses Common Data Service

- For flights longer than four hours, passengers receive a meal. Customers can select a meal when they make a reservation and can save the meal choices as a customer preference.

- The company offers two types of meals: standard and vegetarian. Meal types can be temporarily unavailable. The airline is considering offering other meal types, such as gluten-free and low-sodium options.

- The company uses paper-based reservation checklists to help ensure that all the steps for a reservation are complete.

Requirements

Environment

- Ensure that employees can sign in to all Microsoft apps by using one set of credentials per employee

- Minimize the use of third-party products and custom development.

- Reduce customer support call volumes by having the system automatically resolve common issues.

- The security role for agents must contain the privileges in the default Customer Service Representative security role.

- Log issues as cases. The case from must show variable sections based on the case type.

- Include a custom entity named Seats and grant agents access to the entity.

- Application user layout should be role specific.

Agents

- You must standardize the format used by agents to enter customer phone numbers.

- Agents need a solution to replace paper reservation checklists.

- Agents need dashboards to show a current count of all reservations on the entity.

- Agents need a way to track reservation issues.

- Agents need a visual indicator in the interface to determine the reservation step to provide a seamless customer experience.

- Agents need different versions of cancellation policies to send customers. One version must be controllable within the system.

- Agents need to view which pieces of luggage match to each passenger, and then need to add the total on the passenger record.

IT

- IT staff needs a mobile solution to see IT cases at the top of the menu since this is their primary focus.

- IT staff needs a system that is easy to navigate to active cases.

- IT specialists want to design Power BI reports. They need to understand the underlying table relationships of the system.

- IT specialists need a solution that is visual rather than text-based so they can quickly complete their tasks.

Management

- Management requires paginated reports for stakeholders.

- Management wants to provide frequent flyers with better service when the flyers call.

- Managers need to see all customer dashboards at the top of their menu on their mobile device.

Maintenance

- Maintenance supervisors must not have access to Dynamics 365 Customer Service. The supervisors must be able to communicate with the contracts team about contracts.

- All vendors must have only view and upload privileges to their invoices and receipts.

- Contracts with maintenance companies must be stored in Dynamics 365 Customer Service.

You need to provide the IT specialists with design diagrams.

What should you provide?

4. You need to provide the IT team and managers with a mobile solution.

How many apps should you recommend?

5. Question Set 3

Note: This question is part of series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

In preparation for a Dynamics 365 Sales and Dynamics 365 Customer Service implementation a client is performing a fit-gap analysis.

You need to evaluate the requirements by using a fit-gap methodology in the context of Dynamics 365 Sales and Dynamics 365 Customer Service.

Solution: Automatically create new cases from email messages sent to a generic email address and assign these cases to the service manager for the account.

Does the solution meet the goal?

6. You are architecting a Dynamics 365 Customer Service instance for a company call center. The company has an SLA with a primary customer that requires monitoring by using KPIs.

The SLA states the following:

- Support must be provided 24 hours per day, seven days a week.

- Issues must be resolved within four hours of case creation.

You need to recommend tools that will assist the client with tracking these requirements.

Which two tools should you recommend? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

7. HOTSPOT

A company has the following workforce roles and responsibilities:

You need to recommend the lowest-cost license type.

Which license types should you recommend? To answer, select the appropriate license in the dialog box in the answer area. NOTE: Each correct selection is worth one point. Hot Area:

8. DRAG DROP

An organization is implementing Dynamics 365 Customer Service. The sales team wants to be able to customize some of the settings used in the business process flows. You need to identify whether a business process flow will support the customizations.

Which customizations will work correctly? To answer, drag the appropriate tool to the correct data type. Each tool may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

9. HOTSPOT

A client is implementing Dynamics 365 Sales. As part of the implementation, an older system with a large amount of transactions is becoming obsolete, though the data continues to be valuable. You need to recommend solutions that have the least impact on the database size and entity count in Dynamics 365 based on precise requirements.

Which solutions should you recommend? To answer, select the appropriate option in the answer area. NOTE: Each correct selection is worth one point.

10. You are the solution architect on a Dynamics 365 Customer Service implementation.

The organization requires the following for the implementation:

- Define the key non-functional requirements for the customer services team.

- Achieve business objectives from the future Dynamics 365 Customer Service solution.

You need to identify the top three non-functional requirements for the organization.

Which three non-functional requirements should you recommend? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

11. A company provides professional development certifications to technologists around the world. The company uses multiple call centers to support customers. The company plans to implement Dynamics 365 Customer Service.

The company must increase productivity for call center employees.

The solution must meet the following requirements:

- Handle multiple customer interactions at once.

- Ensure that users can access information from several business applications.

- Interact with customers by using the following channels: chat, phone calls, emails, and online reviews

- Implement all functionality in a single interface

You need to recommend a solution that meets the requirements of the company.

What should you recommend?

12. HOTSPOT

You are reviewing business requirements documentation submitted by a company. The company provides audiovisual equipment for events in several different geographic regions. The company also provides technicians and engineers to support the equipment in some region.

The company plans to implement Dynamics 365 to meet the following business requirements:

- A monthly newsletter must be sent directly from the system.

- Cases and opportunities must be automatically scheduled to the most available and best qualified resources.

- Resource requirements must be automatically forecasted for service requests in the pipeline.

You need to recommend an out-of-the-box solution for each business requirement.

Which out-of-the-box solution should you recommend? To answer select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

13. HOTSPOT

An organization is implementing Dynamics 365 Sales. A small subset of users has a different workflow and limited scope compared to the rest of the organization.

GroupA users must be able to gather contact details at trade shows in a branded manner without having to navigate multiple screens. GroupB users must be able to take pictures of store shelves for competitive analysis. You need to recommend a solution that meets the requirements.

What should you recommend? To answer, select the appropriate option in the answer area. NOTE: Each correct selection is worth one point.

14. HOTSPOT

A company uses Dynamics 365 Sales and Power BI.

Sales managers must be able to keep track of changes to their pipeline in the following ways:

- Notify the sales managers when an Opportunity changes sales stage.

- Notify the sales managers when the pipeline drops below 2.5M USD.

- When reviewing the pipeline in Power BI, a sales executive must be able to add a Playbook to an Opportunity.

You need to recommend a solution that meets the company requirements.

Which solution combination should you recommend? To answer, select the appropriate option in the answer area. NOTE: Each correct selection is worth one point.

15. DRAG DROP

You are implementing Dynamics 365 Customer Service for your company.

The company is deciding whether to use an on-premises or online implementation. One of the biggest concerns is about disaster recovery processes.

You need to explain how each system would be recovered with minimal effort and loss of data in case of a disaster.

Which recovery method should you use? To answer, drag the appropriate recovery methods to the correct location. Each recovery method may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.