New Avaya 6211 Dumps Questions [2022] Pass Avaya ACIS 6211 Exam Smoothly

1. You areadding an agent in Contact Center Manager Administration (CCMA) Contact Center Management.

How do you add a corresponding user to the Communication Control Toolkit (CCT) as the agent is added to the Contact Center Manager Server (CCMS) database?

2. Which component is used to add servers in Contact Center Manager Administration (CCMA)?

3. You have installed an Avaya Aura® Contact Center (AACC) system with Communication Control Toolkit (CCT) and Contact Center Multimedia (CCMM).

Which componentis responsible for pushing the non-voice contacts to Avaya Aura® Agent Desktop?

4. Which AvayaAura® Contact Center component is required for Contact Center Multimedia deployment?

5. After adding and configuring the Contact Center Multimedia (CCMM) server, additional reports are available to you based on information stored within the CCMM server database.

Which two new report types are now available for report creation under the Public Report Template folder? (Choose two.)

6. You have launched the Contact Center Multimedia (CCMM) Administration utility.

Which three settings can be configured on the CCMM Administration General Administration page? (Choose three.)

7. You need to launch the CCT Web Administration Client to perform administrative tasks.

How do you access the CCT Web Administration Client?

8. The Data Import and Export tool is used to import bulk resources from the Windows network into the CCT database.

Which file types are used to export resource configuration data from the Windows network for data analysis?

9. Which tool displays the status counts for each multimedia contact type?

10. In a Web Chat, for which purpose are Web on Hold and Web on Hold URLs created?

11. When analyzing life cycle of an outbound contact in Avaya Aura® Contact Center:

Step 1 shows outbound campaigns are created in the OCMT and loaded into the CCMM database

Step 2 states that each call in the outbound campaign triggers a 'contact arrived' message.

What is Step 3 in the life cycle of an outbound contact in Avaya Aura® Contact Center?

12. During the design of the Outbound Campaign, the administrator chooses between two types of dialing.

Which two types of dialing options are available when designing the Outbound Campaign? (Choose two.)

13. When verifying the Communication Control Toolkit (CCT) server was added during installation to the configuration page of the Contact Center Manager Administration (CCMA), which server is associated with the CCT server?

14. Which Avaya Aura® Contact Center component is a core component that connects to a PBX to collect incoming voice contacts, provide intelligent queuing, and collect historical data?

15. Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur.

Which multimedia prefix is used for the Web Communications skillset?

16. A Contact Center Supervisor is creating an outbound campaign.

Where is the outbound campaign loaded?

17. Where is the administration of outbound campaigns and management of dialing listsperformed?

18. Which Avaya Aura® Contact Center component expands the contact center to manage internet-based contacts such as email and Web communications?

19. During contact handling, agents can create a callback to a customer.

Where are the Agent Desktop callback minimum and maximum timers configured?

20. Which component manages the states of contacts, agents, terminals, and addresses used for assigning contacts?