New 100-140 Exam Dumps (V8.02) – Excel in Your 100-140 Exam on the First Attempt through the Latest Questions and Answers

1. A company wants to reduce its IT support costs without sacrificing service quality.

Which KPI would be most helpful in identifying potential cost-saving areas while maintaining service standards?

2. Following a merger, an IT department needs to ensure its support services remain robust.

Which KPI should be closely monitored to assess the impact of the merger on help desk performance?

3. What must be enabled on a Windows computer to allow mapping of an SMB network drive?

4. Which protocol is primarily used when a user attempts to map a drive to access files stored on a cloud service like Box?

5. What is the primary purpose of the gpupdate command in a Windows environment?

6. Which command can be used to force a background update of all Group Policy settings, including security settings, without logging off?

7. What happens if the gpupdate /force command is unable to apply one or more policy settings during its execution?

8. A technician finds a small fire has started in a trash bin near workstations while performing end-of-day

duties.

What should be the technician’s first course of action?

9. While inspecting the IT department’s storage area, a technician discovers that power strips are daisy-chained together and are showing signs of wear.

What is the most appropriate safety action to take regarding fire prevention?

10. A technician is scheduled to replace a broken LCD screen on a laptop.

What is the most important safety procedure to follow before starting the repair?

11. When installing new hardware inside a desktop computer, which safety measure should a technician take to avoid personal injury?

12. A technician needs to check network cables in a tight and cluttered server room.

What safety precaution is most important to prevent accidents?

13. What is the most important security measure to implement when using VNC to provide remote support to an end user’s device?

14. A Linux user is setting up a home server and needs to confirm their IPv6 address for proper configuration.

What command should the IT support technician recommend they use?

15. During a VNC session, how should a technician respond if they need to access confidential files on the user’s computer to resolve an issue?

16. What is the best practice when an employee receives an email that appears to be from their bank asking for immediate verification of their login details?

17. An employee clicks on a link in an email that they later suspect to be a phishing attempt.

What is the first action they should take?

18. A user’s laptop that was encrypted with BitLocker has been recovered after being lost. The user does not remember the BitLocker password but has access to their Microsoft account.

What is the best next step to regain access to the laptop?

19. During a routine security check, a user discovers they do not have a recorded BitLocker recovery key for their device.

What should they do first to ensure they can recover their system in the event of a lockout?

20. A user is setting up BitLocker on a new laptop and needs to choose how to back up their recovery key.

Which option provides the safest backup method?

21. A user reports that their computer is running slowly following a recent Windows update.

What should a technician suggest first to troubleshoot the issue?

22. After updating an application, a user is unable to open it, and an error message indicates a missing file.

What is the best course of action to resolve this application issue?

23. A user’s workstation fails to complete Windows updates, continuously looping on the “Configuring updates” screen.

What is the most effective first step to troubleshoot this issue?

24. A user reports that they are experiencing slow browser performance and frequent website errors.

What is the most effective initial step to resolve these issues?

25. During an online banking session, a user notices that pages are loading incorrectly or displaying outdated information.

What should they do first to try and fix this issue?

26. A user complains that a website is not displaying the latest updates even though the site’s administrator confirms the updates were made.

What should the user do first to ensure they are viewing the most current content?

27. An IT support technician needs to map a shared drive using SMB protocol for users in a Windows environment so they can access departmental documents.

What is the most important step to ensure all users have continuous access?

28. A company is integrating Amazon S3 buckets for cloud storage and requires users to map these as a network drive on their local machines.

Which tool should IT support recommend for seamless integration and mapping?

29. When mapping a shared drive in a mixed environment of Windows and macOS users, what is a crucial consideration to ensure all users can access files consistently?

30. An organization is transitioning to remote work and needs to ensure employees have continuous access to their files. They decide to use OneDrive for business to map drives on employees’ computers.

What is a key step in setting this up correctly for all users regardless of their location?

31. A user is experiencing issues with the slow loading of files from a mapped OneDrive folder.

What would be an effective first step in troubleshooting this issue?

32. When mapping a shared SMB drive for a team that needs access to real-time collaborative documents, what configuration should be prioritized to ensure optimal performance?

33. An IT support technician is assisting a user who needs to map Google Drive as a network drive on their Windows 10 computer to facilitate easier file management and offline access.

What is the most effective way to achieve this?

34. During a TeamViewer session, how should a technician handle a situation where they need to access a user’s sensitive files to troubleshoot an issue?

35. When configuring a new employee’s access in AWS IAM, what is a best practice for ensuring they only have the necessary permissions to fulfill their job responsibilities?

36. What should be done immediately after concluding a remote support session via TeamViewer?

37. During a phone support call, a user aggressively insists on bypassing standard verification processes due to urgency.

What is the appropriate response for the help desk technician?

38. What is a key reason why help desk technicians are often targets of social engineering attacks?

39. A user has extended their desktop across two monitors for better multitasking but finds that the mouse does not move smoothly between screens.

What is the most likely setting to adjust to resolve this issue?

40. During a meeting, a user tries to project their laptop’s screen onto a conference room display but only the desktop background is visible on the external screen; no icons or applications are shown.

What should be done to correct this issue?

41. A user reports that the screen brightness on their Windows 10 laptop is too high, causing eye strain.

What should the technician instruct the user to adjust first?

42. During a presentation, a user finds that the projected image is too dim, making it difficult for the audience to see.

Which action should the user take to resolve this issue on a Windows laptop?

43. A user is working outdoors and finds the screen of their Windows 10 device difficult to see in bright sunlight.

What is the quickest way for the user to improve screen visibility?

44. An IT administrator is setting up access for a new team member who needs to manage EC2 instances but should not have access to manage RDS databases.

Which AWS IAM feature should the administrator use to configure these permissions?

45. A company requires its developers to access AWS resources from the corporate office only.

What should be included in the IAM policy to enforce this requirement?

46. During an IT department audit, it was noted that response times could be improved. The IT manager is considering changes to optimize support processes.

Which of the following would most effectively reduce the time to first response?

47. An IT support technician is configuring multifactor authentication (MFA) for a secure application. The organization wants to use an authenticator app that generates time-based one-time passwords (TOTPs).

Which of the following aspects should the technician emphasize as the most secure practice when deploying this MFA method?

48. The IT department is implementing MFA for accessing the company’s VPN. The security policy mandates the use of a physical hardware token in addition to regular passwords.

What is the primary security benefit of using a hardware token for MFA in this scenario?

49. A user reports that they are unable to access their account despite entering the correct password and using their smartphone-based authenticator app for MFA.

What is the first troubleshooting step the technician should take?

50. A user is preparing to upgrade their Linux system and needs to check their current operating system version to ensure compatibility with new software.

Which command should the technician advise the user to execute?

51. A remote user is experiencing connectivity issues and the IT support technician needs to verify the user’s IPv4 address to diagnose network problems.

Which of the following instructions should the technician give to the user to find their IPv4 address on a Windows 10 machine?

52. During a troubleshooting session, an IT support technician needs to instruct a macOS user on how to locate their IPv4 address to resolve an application’s network access issue.

What step should the technician recommend?

53. During a network audit, an IT support technician needs to guide a macOS user to locate their IPv6 address to ensure compliance with the latest security protocols.

What should the technician instruct the user to do?

54. A Linux user needs to confirm their device’s IPv4 address to manually configure a network application.

Which command should the IT support technician advise them to execute?

55. A user in a corporate environment is required to confirm their device’s IPv6 address for network configuration purposes.

What should the IT support technician advise the user to do on their Windows 10 device?

56. A team of IT support technicians at a large corporation uses various time management techniques to handle a high volume of support tickets efficiently.

Which technique would best ensure a balanced workload and effective time utilization among the team members?

57. An IT manager is evaluating the effectiveness of the current help desk operations.

Which KPI should be prioritized to measure the efficiency of the help desk team in handling incoming support tickets?

58. When configuring Google Drive for a team that requires high data transfer rates and frequently accesses large files, what feature should IT support enable to optimize performance?

59. A company wants to ensure that their employees can access shared documents stored in Dropbox from their Windows workstations as if they were stored on a local network drive.

What is the most straightforward method to achieve this?

60. An IT administrator needs to map Dropbox as a network drive for multiple users in a corporate environment to streamline their workflow.

What is an essential consideration when setting this up?

61. What is a potential drawback of mapping Dropbox as a network drive in a corporate environment that IT support should be aware of?

62. What is the correct protocol for handling a situation where a technician experiences a mild electrical shock while troubleshooting a laptop?

63. Before beginning work on replacing the memory modules in a laptop, what is the most effective method for an IT technician to minimize the risk of electrostatic discharge (ESD)?

64. What should a technician do first to ensure safety from electrostatic discharge when installing a new hard drive in a desktop computer?

65. While upgrading the graphics card in a gaming PC, what ESD prevention method should the technician employ to protect both the new and existing hardware?

66. During routine maintenance, a technician notices that a server room’s backup power supply is overheating significantly.

What is the immediate action the technician should take to adhere to basic safety procedures regarding potential fire hazards?

67. A client is concerned about the consistency of service they receive under the current SLA. They suggest modifications to the agreement.

What type of SLA adjustment would be most beneficial to ensure consistent quality and client satisfaction?

68. A company wants to ensure that their Google Drive mappings are consistent across multiple user accounts and that all users have appropriate access based on their job roles.

Which approach should IT support take to standardize Google Drive access and mappings across the organization?

69. During a PC Anywhere session, if a technician needs to access confidential files on the user’s computer to troubleshoot an issue, what should they do?

70. What should a technician do immediately after concluding a troubleshooting session via PC Anywhere?

71. An IT support technician receives an email from what appears to be the IT director asking for immediate password resets for several accounts. The email lacks the usual formalities and seems rushed.

What is the most appropriate response?

72. During a security review, you notice several incidents where employees complied with requests from unauthorized callers impersonating company executives.

What preventative measure should be implemented?

73. During startup, a user notices that their computer is running slower than usual and suspects that unnecessary programs are loading at boot.

What should the technician recommend to manage startup programs effectively?

74. A user cannot access Windows due to a recent software installation that caused stability issues.

How can the user revert the changes without losing their personal files?

75. A user complains that their laptop battery drains too quickly while working throughout the day.

What should the technician recommend adjusting in the Windows Power Options to help improve battery life?

76. A company’s IT policy requires computers to automatically enter sleep mode after 15 minutes of inactivity to save energy. A user reports that their computer never enters sleep mode.

What should be checked first to troubleshoot this issue?

77. After updating their system, a user notices that their PC setup no longer goes into sleep mode when expected.

Which Windows tool should they use to identify what is preventing the system from sleeping?

78. When mapping a shared drive on a Windows system using SMB, which of the following is the correct syntax for the path?

79. What protocol should a technician follow after completing a troubleshooting session using VNC?

80. During a security audit, a technician needs to assist a user in finding the MAC address of their network card on a macOS computer.

What instruction should the technician give to accurately retrieve this information?

81. A Linux system administrator wants to document the MAC addresses of various network interfaces on a server.

What is the most efficient command that the IT support technician should recommend using?

82. When working on a powered device, an IT technician suspects a risk of electrical shock due to exposed wiring.

What is the safest action to take first?

83. A technician needs to replace a faulty power supply unit (PSU) inside a desktop computer.

What safety procedure should be followed to minimize the risk of electrical shock?

84. An IT support team frequently misses deadlines for resolving IT issues, affecting overall company productivity.

What strategy would best help the team manage their time more effectively to meet resolution targets?

85. An IT support department is evaluating their ticketing system to enhance their service delivery.

Which feature of a ticketing system is most critical for improving the efficiency of resolving customer issues?

86. Which functionality of a modern ticketing system most directly contributes to improving customer satisfaction with IT support services?

87. When integrating a new ticketing system, what is a primary consideration to ensure it supports the help desk team’s operational needs?

88. A company’s IT support team is revising its Service Level Agreement (SLA) to better meet client expectations and improve ticket resolution times.

Which of the following SLA modifications would most effectively ensure a higher standard of service?

89. During an annual review, a client notes that the resolution times for critical issues often exceed the times outlined in the SLA.

Which action should the IT support team take first to address this issue and align with the SLA terms?

90. A user working from a remote office needs to provide the MAC address of their Windows 10 laptop to register it on the corporate network.

Which of the following methods should the IT support technician suggest to the user for retrieving this information?

91. What is an essential security measure for a technician to take before initiating a remote support session using PC Anywhere?

92. Which characteristic of an email should raise suspicion and suggest it might be a phishing attempt?

93. What should an employee do if they receive an urgent call from someone claiming to be a senior executive who requests sensitive company information immediately?

94. A user reports that an application has become unresponsive and is preventing them from completing their work.

What is the first step the technician should recommend to resolve this issue quickly?

95. During a video conference call, a user notices that their system is lagging significantly. The technician suspects high CPU usage by another application.

How should the technician instruct the user to verify and address this issue?

96. A user’s PC is running slowly and they suspect a background process is consuming too many resources.

What should the user do first to identify and stop the problematic process?

97. A user needs to backup important documents from their Windows laptop to ensure they are protected in case of a system failure.

Which of the following is the best step to achieve this using OneDrive?

98. A user is working from multiple devices and wants to ensure that all their work documents are always available and backed up.

What should the user do to automatically synchronize and backup files across all devices using OneDrive?

99. A user has accidentally deleted a folder containing critical business presentations from their computer.

How can they restore these files using OneDrive?

100. A user’s Windows 10 PC is experiencing frequent system crashes and blue screen errors. The user needs to perform diagnostic tests to identify the issue.

What should the technician instruct the user to do first?