Microsoft Dynamics 365 for Sales MB-210 Exam Dumps Updated

1. You need to configure pricing for the Contoso, Ltd. invoice.

What should you do?

2. HOTSPOT

You need to create a discount list for ticket sales.

Which pricing methods should you use? To answer, select the appropriate method in the dialog box in the answer area. NOTE: Each correct selection is worth one point.

3. You need to implement dashboards.

Which URL should you use?

4. You need to resolve the sales manager's issue regarding private box customers.

What should you do?

5. You need to configure a phone call activity for the dean.

To which value should you set the value of the Call With field?

6. HOTSPOT

You need to configure group sales discounts for alumni.

Which discount type parameters should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

7. You need to create a chart for the athletic director.

What should you do?

8. You need to increase efficiency and consistency for ticket sales to meet company requirements.

What should you create?

9. HOTSPOT

You need to create and configure access to the Orders report and the Discounts by Number of Employees report.

What should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

10. DRAG DROP

You need to configure accounting options.

Which options should you use? To answer, drag the appropriate options to the correct tasks. Each option may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

11. You need to identify new customer pending sales.

What should you do?

12. DRAG DROP

You need to create invoices for all customers.

Which products should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

13. HOTSPOT

You need to create visualizations for managers.

What should you configure? To answer, select the appropriate options In the answer area. NOTE: Each correct selection is worth one point.

14. You need to determine the cause of the error for approved quotes.

Why does the error occur?

15. You need to resolve the issue UserA is experiencing.

Where should you add UserA?

16. HOTSPOT

You need to set up quotes to meet the requirements.

How should you configure the quotes? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

17. HOTSPOT

You need to configure the system for incoming email to support creation of leads from email requirements.

What should you do? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

18. HOTSPOT

You need to configure territories and membership.

Which configurations should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

19. You need to ensure that sales numbers reflect the accounting calendar.

What should you configure?

20. You need to determine which fields are required when opportunities are marked as lost.

Which fields are required?

21. Topic 3, group of theaters

Case Study

This is a case studyCase studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.

To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.

At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.

To start the case study

To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Informationtab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.

Background

A company owns a group of theaters that stage live performances. Tickets to shows are sold by individual representatives by using a mobile app.

Each theater has a manager. The managers rotate between theaters every six months.

The company plans to implement Dynamics 365 Sales.

Current environment

The company uses the following pricing structure for tickets:

Representatives create Microsoft Word documents to use as invoices. Pricing for tickets is often inconsistent. Ticket sales are often lost because customers go to other shows.

Requirements

Business cards

* The business card of every group sales customer must be scanned and the image saved with the contact record.

* A customer's business card must be scanned even if the customer has been to the theater before.

* Business cards must show up on all contact forms.

Salespeople

* Each salesperson needs to sell a certain amount of tickets per month.

* The number of tickets each salesperson sells must be totaled only at the end of the month, before the monthly meeting between the salesperson and their manager.

* Salespeople must not be able to check the quantity sold in the system daily.

Opportunities

* The name of the sales manager must be added to opportunity records when sales representatives close opportunities.

* Opportunities that are lost must include the reasons other show and not interested.

* Some of the opportunities who order a large quantity of tickets every week want quotes quickly on various quantities.

They want it broken down as follows:

* Price breakout by ticket

* Quantity discount amount

* Original ticket price

Orders

* Customers who buy a large quantity of tickets to a show must always get a quote first.

* Orders must always be created from the Quote record when it is a large purchase.

* Customers who buy a smaller quantity of tickets that do not have quotes must have an invoice sent to them.

Data Analysis

* Analyze email messages that pertain to ticket sales of the shows.

* Analyze relationships to help with potential sales of friends and coworkers for potential ticket buyers.

* Analyze accounts and assess the account representative's relationship with the customer to gauge the level of communication.

Visuals

A Tickets dashboard for all cashiers must be created that contains the following bar Charts:

* all the tickets sold for each show

* all the tickets available for each show

* accounts that have purchased groups of 10 or more tickets

* purchased tickets by age groups

Shows

* Representatives must track which shows customers go to when they do not purchase the tickets to their shows. This information must be entered in the records.

* Every time a potential large sale is lost, the representative needs to ask the customer which show ticket was purchased instead of their show.

* Shows at other theaters must be updated on a monthly basis.

* Quantity discounts and bulk purchase for different shows must be consistent.

Issues

* The Tickets dashboard has eight sections. The dashboard includes a line chart that displays data about age groups. The dashboard also has a chart that group ticket sales. The chart shows 10 or more tickets sold but is missing accounts that purchased more than 20 tickets.

* Cashiers report that they cannot see two specific area of the Tickets dashboard. Salespeople report that they can see all areas of the dashboard.

* Representative 1 is unable to scan business cards.

* Some users do not see the business cards when using their desktop machines, but they see them from their tablets and mobile phones.

* There are no business card images in the system.

* Duplicate contacts are being created with business card scans.

DRAG DROP

You need to choose which product's solution fits the analysis needed.

Which solutions should you use? To answer, drag the appropriate solutions to the correct analyses. Each solution may be used once, more than once, or not at all You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

22. You need to determine the cause of the issue with desktop users and business cards.

What is the cause of the issue?

23. DRAG DROP

You need to determine which configuration changes to make to address closed and lost opportunities.

Which modifications should you complete? To answer, drag the appropriate modifications to the correct additions. Each modification may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

24. You need to choose where to enter the other show names in the system.

Where should you add the shows?

25. You need to configure the system for all the large quantity pricing requirements.

What should you do?

26. You need to make the appropriate change to the system to ensure that statistics are correct in time for each manager/salesperson meeting.

What should you do?

27. HOTSPOT

You need to resolve the issues on the ticket’s dashboard.

Which configurations should you change? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

28. DRAG DROP

You need to ensure that new managers receive the information they need.

What should you do? To answer, drag the appropriate actions to the correct information. Each action may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

29. You need to choose where to enter the other show names in the system.

Where should you add the shows?

30. Topic 4, Mix Questions

HOTSPOT

You are Implementing Dynamics 365 Sales for a company that has salespeople in the fallowing cities in the state of Florida: Jacksonville, Miami, and Tampa. The manager in Florida oversees the salespeople tar all Three cities.

You must set up territories by states. Each state must be a parent territory and have a different manager.

Sales information must be shown by city and then by state.

You need to set up territories for Florida.

Which settings should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

31. HOTSPOT

You are a Dynamics 365 Sales administrator. The sales team has questions about competitor tracking.

You need to provide answers to the questions from the sales team.

How should you respond? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

32. You are a Dynamics 365 Sales administrator. You create a discount list.

The sales team needs to use the discount list for opportunities.

You need to ensure that the discount list is available and that products ate discounted as expected.

To what should you associate the discount list?

33. HOTSPOT

You send a quote to a client. The client calls and negotiates a better price.

You need to send an updated quote to the client.

What is required to modify the quote? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point

34. HOTSPOT

You use Dynamics 365 Sales.

You need to add products to an invoice.

Which options should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

35. You are a Dynamics 365 Sales administrator for an organization.

The organization is no longer going to sell a product in the product catalog.

You need to ensure that the product is no longer available for selection by sales staff.

What should you do?

36. A company uses Dynamics 365 Sales.

You need to change the description field on the quote.

Which state allows you to make the change?

37. DRAG DROP

You use products with properties for your opportunities in Dynamics 365.

You are adding a new product to your product catalog.

You need to create the product with a new set of properties.

Which Three product catalog components should you configure in sequence? To answer, move the appropriate components from the list of components to the answer area and arrange them in the correct order.

38. A company uses Dynamics 365 Sales.

You need to email a quote to a customer.

When user interface option should you use?

39. DRAG DROP

You are a sales manager at an international company using Dynamics 365 Sales.

You need to set up the product catalog.

Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

40. You are the Dynamics 365 administrator for a group of financial advisors.

Advisors must use one business process flow to guide them through the standard lead to invoice process.

Each entity has the following number of stages and steps:

You need to modify the business process flow to make it valid.

41. DRAG DROP

You manage a Dynamics 365 Sales environment.

You need to email the sales manager when salespeople update their phone call activities.

Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

42. A company uses Dynamics 565 Sales Professional.

A new enterprise sales team must be created. The sales manager will be responsible for adding members and removing members from the team.

You need to create the new sales team.

Which two values must you configure? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

43. DRAG DROP

You are implementing Dynamics 365 Sales for a beverage company.

The company sells drinks by individual cans, by the dozen, or by the case of 48 cans as follows:

* There are three flavors: strawberry, vanilla, and chocolate.

* Each can costs S5.00

* A dozen cans cost S55.O0.

* Each case has four dozen cans and costs $200.00.

* A combination case includes a dozen cans of each flavor and costs $160.00.

* Purchases of four or more cases get an extra 10 percent off the price.

You need to set up the product catalog.

Which components should you use? To answer, drag the appropriate components to the correct entry descriptions. Each component may be used once, more Than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

44. You manage a Dynamics 365 environment You introduce a new product. Opportunities with the product are created.

You need to find all opportunities that include the product.

What should you use?

45. HOTSPOT

You are a sales representative and use Dynamics 565 Sales.

You are working with the following lead record:

Use the drop-down menus to select the answer choice that answers each question based on the information presented in the graphic. NOTE: Each correct selection is worth one point.

46. HOTSPOT

You are converting a lead for the manufacturing manager from Contoso, Ltd. Neither the company nor the manufacturing manager are in your Dynamics 365 system.

You need to ensure that the lead record a correctly convened.

Which values should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

47. You are a salesperson using Dynamics 365 Sales.

You need to add a product line item in an opportunity.

What should you do first in the opportunity?

48. HOTSPOT

A company uses Dynamics 365 Sales to manage sales orders.

You need to demonstrate the process of going from a lead to an order.

Which stage applies to each task? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

49. DRAG DROP

You are a Dynamics 365 Sales system customizer.

Salespeople report that they cannot search for open and closed opportunities using the search tool in the Quick Find View.

You need to configure the search tool to show the open and closed opportunities in the Customize the System area.

Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

50. HOTSPOT

You are working a list of leads in Dynamics 365 Sales.

You have a custom security role that contains the following privileges:

* create and edit user-level privileges on the lead and note entities

* business unit-level append, append to, and assign privileges on the lead and note entities

* organization-level share privileges on the lead and note entities

You need to perform the following actions on leads:

* Add notes to leads

* Assign leads to other users

How should you manage leads? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

51. DRAG DROP

You are a Dynamics 365 Sales administrator.

You need to review an interactive dashboard for Accounts in the Sales Hub.

For each scenario, which finer type should you use? To answer, drag the appropriate filter type to the correct scenario. Each source may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

52. HOTSPOT

You have a sales report that shows activities for Accounts in the last 30 days.

When you run an advanced find query for Accounts with the custom field Heat Level equal to Hot, you are not able to access the report.

A Form: Report: Account Activity last 30 Days.

Use the drop-down menus to select the answer choice that answers each question based on the information presented in the graphic. NOTE: Each correct selection is worth one point.

53. You manage Dynamics 365 Sales.

A sales representative must identify and track internal support resources. The resources may assume different roles for each opportunity.

You need to display the support resources with the appropriate role in the opportunity.

What should you do?

54. You use business process flows for all Dynamics 365 opportunities.

Some opportunities are closed before business process flow durations are calculated.

You need to ensure that business process flow duration values are calculated.

Solution: At any stage in the business process flow prior to the final stage, select Finish.

Does the solution meet the goal?

55. You are a Dynamics 365 for Sales system customizer.

You need to set up LinkedIn Sales Navigator Lead (member profile) on the Lead form.

Solution: Use Dynamics 365 AI for Sales.

Does the solution meet the goal?

56. You are a Dynamics 365 for Sales system customizer.

You need to set up LinkedIn Sales Navigator Lead (member profile) on the Lead form.

Solution: Add the LinkedIn Sales Navigator Contact (member profile) control.

Does the solution meet the goal?

57. You are a Dynamics 365 for Sales system customizer.

You need to set up LinkedIn Sales Navigator Lead (member profile) on the Lead form.

Solution: Use Unified Interface apps.

Does the solution meet the goal?

58. A company plans to move their headquarters from the United States to Europe.

You need to round all currency values to four decimal places and display the correct currency symbol.

Solution: Change the currency decimal precision and currency display options.

Does the solution meet the goal?

59. A company plans to move their headquarters from the United States to Europe.

You need to round all currency values to four decimal places and display the correct currency symbol.

Solution: Change the currency code and symbol so that both are displayed.

Does the solution meet the goal?

60. A company plans to move their headquarters from the United States to Europe.

You need to round all currency values to four decimal places and display the correct currency symbol.

Solution: Change the default currency.

Does the solution meet the goal?