Mastering Your CMQ-OE Exam with Updated Dumps (V10.02) – Your Path to Success in Certified Manager of Quality/Organizational Excellence Exam

1. One of the first steps in optimizing the supply chain is to

2. In the Kano model, which of the following best defines an exciter attribute?

3. A senior executive invites employees to become members of a team that will help make decisions about which actions to lake before implementing the action selected by the executive.

What kind of leadership style is executive using?

4. When a quality manager develops a long-term strategy for quality within an organization, winch of the following is the first step?

5. An organization that liar, similar norms and values across product, unit, or functional boundaries is best described as having which of the following types of culture?

6. Ethics in the workplace can include

7. Which of the following approaches indicates that a company has aligned its human resources with its strategic goals?

8. Which of the following tools provides top management with a macro-level review of the effectiveness of the quality system?

9. The following chart was developed by a team.

This is an example of what type of chart?

10. An adult training program is most effective when it

11. One of the primary purposes of a training needs analysis is to

12. Which of the following steps should an organization take immediately after creating its strategic plan?

13. ACME organization has several teams "feuding" with one another. This is causing quality issues with customers, due to the variability in services and a lack of understanding not valuing what the other learns are doing within the broader enterprise. An instructor has been identified to host team budding exercises to help remediate die antagonism and get the employees focused on cooperative value-laden improvement efforts.

Which of the following training approaches would be most effective?

14. Which of the following factors is most likely to affect a project's cost?

15. Performance appraisals and coaching techniques are most effective when they are combined to

16. During the initial stage of a team's development, the most appropriate leadership style is

17. A companywide quality management system is defined as a

18. During strategic planning, a team develops the following draft worksheet

The team is going to use this worksheet to

19. Which of the following types of benchmarking is used to compare similar processes that are used in different industries?

20. Which of the following elements is critical to teams being successful?

21. A company should take which of the following actions to identify customer expectations?

22. On the basis of the trend shown in the chart below, which of the following actions, if any. would be appropriate for a quality manager to take?

23. What is the first step a process owner must take in order to create a written process?

24. The best way to create ownership in a major organizational change is to

25. Which of the following approaches to conflict allows all parties to feel positive about the resolution?

26. A training director who needs to link specific training modules to the organization's business needs should ask area managers which of the following questions?

27. In project management, the sequence of activities that represents the longest period to finish the project is known as the

28. What type of organizational structure supports operational, project-based decision-making while retaining independent functional management?

29. When selecting new employees for jobs requiring cross-functional communication, one criterion a manager should consider is the employee's

30. Which of the following would be the focus of a competitive analysis?

31. After learning that control charts were not being used in production, the manager of a newly created quality department provided SPC training to everyone in the plant. The manager received many favorable comments about the training in the weeks immediately after the training classes, and a number of departments began creating and using control charts. However, six months later, only the finishing area was using the charts.

If the manager were to survey the plant personnel at this point, which of the following measures of training effectiveness would be likely to receive a positive rating?

32. The definition and communication of the quality vision, mission, and goals of a company is the primary responsibility of the

33. Which of the following describes a Liken-type response format?

34. An effective way for a customer to prepare to negotiate with a current supplier is by

35. The first step in surveying customers is to

The first step in surveying customers is to

36. A good tool to use in managing multiple-customer requirements is a

37. A company's new strategic plan targets development of a new service. The quality manager assembles a team from sales and marketing, engineering. Held customer support, finance, and human resources, with the objective of developing a series of matrices that will translate customer requirements into appropriate technical requirements or specifications. The process the quality manager is using to facilitate this outcome is best known as

38. Senior management has scheduled a meeting to review the results of a recent assessment that the quality manager has been overseeing for three months. If only 15 minutes are allotted for presenting the findings, which of the following actions would be most effective for the quality manager to take?

39. Which of the following formulas is used to calculate takt time?

40. One advantage of using a single-source supplier strategy is that it will

41. A company's top management has decided to change the role of production supervisor-, from providing oversight to becoming coaches for production workers.

In this situation, which of the following steps should be taken first?

42. When Cp and Cpk valuers of a process are equal, the process average will be

43. Which of the following actions will help make on-the-job training more effective?

44. Which of the following approaches best describes a customer focused organization that involves continual improvement of all aspects of the organization?

45. When an organization is deploying its strategic planning process, which of the following tools should be used to ensure that all of the strategies are supported at all levels?

46. Leadership is the process of creating an environment in which workers can become

47. If an activity time within a critical path is increased, which of the following is most likely to occur?

48. Which of the following is a constraint, even on a high-perforating team?

49. When a unit of measure is being established for a product, the most important consideration is that the

50. Educate the organisation

51. A quality manager recommends spending $10,000 to eliminate product failures that are costing the company SI 5.000 per year.

What is expected the return on investment (ROI) for this proposal?

52. Transition tree

53. Which of the following characteristics is expected in a leader but not a manager?

54. Which of the following could be a cause of the control chart results?

55. Which of the following actions is considered a best practice in a customer-driven organisation?

56. A company's training needs analysis shows that the only people in the organization who have been (rained in quality function deployment (QFD) are the quality stall members.

The quality manager should do which of the following to address this problem?

57. If an organization currently has no strategic plan, the primary focus for a newly hired, senior-level quality manager should be to

58. Which of the following approaches should a manager take to solve interdepartmental problems?

59. The first step a customer should take when developing a supply chain should he to establish

60. Which of the following actions will help transform the culture of a traditional organisation to one that supports a total quality philosophy?

61. A certified supplier can be described as a company whose processes and products have been investigated and the results indicate that the supplier

62. Stratified sampling is an appropriate method to use in which of the following circumstances?

63. One of the best ways to identify what Juran calls the "vital few" customers, is through

64. Which of the following tools should be used to determine how material is handled and who should handle it?

65. A new quality manager just found QUI that the company has been awarded three new contracts for the coming year and the quality department had not been informed of these contracts until now.

If there is no policy or procedure in the company manual governing advanced quality planning, the manager should do which of the following?

66. The following charts represent the defects reported by the ABC Manufacturing Company. Customer X and Customer Y both received the same amounts of components; from ABC.

Customer X threatens to ehange suppliers unless ABC fixes the process that is creating defect type E.

On the basis of the data presented above, how should ABC respond to Customer X?

67. To monitor performance, an organization should develop measurements and indicators that

68. In terms of performance and perception, which of the following best describes a car with a reputation as an unreliable vehicle that gets better mileage and more reliable operation at lower cost than other vehicles in its class?

A)

B)

C)

D)

69. A U.S. manufacturer has an offshore, single-source supplier for a critical part. Many of the parts are rejected by receiving inspection because they are out of tolerance, but the material review board subsequently accepts those rejects.

If a process improvement team has been asked to focus on this problem, which of the following steps should the team take first?

70. According to Deming. management by fear most often results from managers who are driven by

71. For a company's mission, vision, and value statements to become integral to the organization, which of the following actions should management take?

72. During an audit of a supplier's facility, a standard rework operation is not approved for a product. According to the quality manager this operation will not be used to manufacture parts and. they ask that the issue not be identified in the audit.

Which of the following steps should be taken first?

73. For this question, please refer to the following control chart, which shows the results of the last 23 runs of a process. The process has been in operation for 500 runs, and each run takes 1 day.

The control chart shows which of the following?

74. Which of the following tools can be used to conduct a time series analysis of process performance?

75. Which of the following is the most important characteristic of customer-focused organizations?

76. Which of the following groups would benefit most from detailed training on policy implementation, tactical decision-making, teamwork concepts, and technical quality tools?

77. Which of the following sets of factors is most important for establishing a supply base that delivers a competitive advantage?

78. Regulatory standards are derived from which of the following sources?

79. Which of the following steps should a company lake to improve its customer satisfaction levels?

80. Which of the following elements describes the combination of the severity and probability of occurrence of harm?

81. Design for six sigma most commonly users which of the following tools?

82. Translate strategies into the annual business plan

83. Who has ultimate responsibility for quality in a service organisation?

84. In customer satisfaction questionnaires, a Likert scale has an advantage over other answer formats in that the Likert scale will

85. A company's mission statement is defined as the

86. Which of the following training topics is important for a company's staff members but not for senior management?

87. In cultural and human interactions, misunderstandings at the informal level are most damaging because