1. Topic 1, Contoso, Ltd

Case study

This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.

To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.

At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.

To start the case study

To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirement, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.

Overview

Contoso, Ltd. is a pharmaceutical company that has 3,000 users in offices across North America.

Existing Environment

Active Directory

The network contains an on-premises Active Directory domain. All user accounts are in departmental organizational units (OUs).

Microsoft Office 365

All users are assigned a Microsoft Office 365 E5 license and are enabled for the following services:

✑ Microsoft Yammer

✑ Microsoft Exchange Online

✑ Microsoft SharePoint Online

✑ Microsoft OneDrive for Business

✑ Azure Active Directory (Azure AD)

✑ Azure AD

✑ dynamic group membership

Microsoft Skype for Business

Contoso has an on-premises deployment of Microsoft Skype for Business Server 2015. All the latest cumulative updates are installed on all the servers.

The following services are used in Skype for Business Server 2015:

✑ Meetings

✑ PSTN calling

✑ Instant messaging (IM)

✑ Federation to external companies

Departments

Contoso has the following departments:

✑ IT

✑ Sales

✑ Human resources (HR)

✑ Research and deployment (R&D)

All groups are created by using dynamic group membership that use the department attribute.

Requirements

Business goals

Contoso identifies the following business goals:

✑ Migrate the maximum number of users to Microsoft Teams.

✑ Minimize administrative effort.

Device requirements

Contoso identifies the following device requirements:

✑ Replace Skype for Business IP phones with Microsoft Teams phones.

✑ All Microsoft Teams phones must be set to lock automatically after 60 seconds.

Meeting and Live Event Requirements

Contoso identifies the following meeting and live event requirements:

✑ Requirement1: Guest users must be able to join live events.

✑ Requirement2: Guest users must always wait in a meeting lobby.

✑ Requirement3: Contoso users must always bypass the meeting lobby when they join by using the Microsoft Teams client.

✑ Requirement4: After the upgrade to Microsoft Teams, all meetings must be scheduled by using Microsoft Teams.

Calling Requirements

Contoso identifies the following calling requirements:

✑ Migrate all existing auto attendants and response groups to Office 365.

✑ Minimize the on-premises PSTN infrastructure.

Technical Requirements

Guest users must be prevented from making private calls.

Security Requirements

Contoso has the following security requirements for the Microsoft Teams deployment:

✑ The number of ports allowed on the company’s firewall must be limited.

✑ Team names must be prevented from containing the name of any products produced by Contoso.

✑ Users in the R&D group must be prevented from sending chat messages to users in other departments.

✑ To meet the company’s compliance policy, users in the sales department must continue to use on-premises Skype for Business for IM and calling only.

Pilot Project

Contoso begins a pilot project for the upgrade to Microsoft Teams.

You identify the following issues during the pilot project:

✑ Microsoft Teams users report that they often receive continuous notifications from the Microsoft Teams client for 20 minutes.

✑ Two pilot users in the HR department report that they are not members of the HR team.

You need to configure the environment to meet the device requirements for the Microsoft Teams phones.

What should you do from the Microsoft Teams admin center?

2. You need to configure the environment to meet the technical requirements for guest users.

What should you modify from the Microsoft Teams admin center?

3. HOTSPOT

During the pilot project, you review the global policies in the Microsoft Teams admin center.

Contoso has a global meeting policy configured as shown in the following exhibit.

Contoso has a global live events policy configured as shown in the following exhibit.

For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point.

4. You need to configure the environment to meet the security requirements for team names.

What should you do?

5. HOTSPOT

You need to recommend which inbound ports to the network and outbound ports to Office 365 must be allowed on the company’s firewall after the planned upgrade. The solution must meet the security requirements.

Which inbound and outbound ports should you recommend? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

6. DRAG DROP

You need to recommend a voice topology for the departments. The topology must meet the calling requirements and the security requirements.

What should you recommend for each department? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

7. You need to resolve the notification issues identified during the pilot project.

What should you modify?

8. You need to configure the environment to meet the security requirements for the R&D group.

What should you do first?

9. You need to configure the user accounts of the sales department users to meet the security requirements.

What should you do for each user?

10. You need to configure the user accounts of the sales department users to meet the security requirements.

What should you do for each user?

11. You need to resolve the membership issues for the two pilot users.

What should you do?

12. Topic 2, Litware, inc

Case study

This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.

To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.

At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.

To start the case study

To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirement, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.

Overview

General overview

Litware, Inc. is an international manufacturing company that has 4,000 users.

The company has the following four departments:

✑ IT

✑ HR

✑ R&D

✑ Sales

Physical locations

Litware has two main offices. The offices are located in New York and London.

All offices connect to each other by using a WAN link. Each office connects directly to the Internet.

Existing environment

All user accounts have an Azure Active Directory Premium Plan P1 license.

Litware has a Microsoft 365 subscription that has Office 365 Enterprise E3 licenses for all users. All the E3 products and services are enabled for each user.

Litware uses Microsoft Skype for Business Online.

Requirements

Planned Upgrade

Litware identifies the following requirements for a planned upgrade from Skype for Business Online to Microsoft Teams:

✑ Provide high quality audio, video, and online meeting experience for Microsoft Teams end users.

✑ Implement a data retention solution in Microsoft Teams.

✑ Minimize costs and administrative effort.

✑ Use the principle of least privilege.

For the sales department, Litware plans to create a team that dynamically updates its membership when users leave and join the department.

Department Upgrade Requirements

Litware plans to implement upgrade requirements for the departments as shown in the following table.

Microsoft Teams Requirements

All teams must meet the following requirements:

✑ Only users in a partner company that uses a domain named fabrikam.com must be able to collaborate in teams by using guest accounts.

✑ Only users in the compliance department of Litware must be able to create teams.

Planned Network Tasks

Litware identifies the following network validation tasks:

✑ An administrator named Admin5 must be able to review the required bandwidth to support audio conferencing, video conferencing, and screen sharing in Microsoft Teams.

✑ An administrator named Admin6 must be able to review network issues that cause poor call quality reported by users.

Data Retention Requirements

Litware identifies the following data retention requirements:

✑ Requirement1: All messages in team collaborations must be deleted after seven years.

✑ Requirement2: all files used in team collaborations must be retained for five years.

✑ Requirement3: All files used in personal chats must be retained for five years.

Device Requirements

You provide Microsoft Teams-certified IP phones to users in the IT and R&D departments.

Each device must meet the following requirements:

✑ The time zone on the phones used by the R&D department must be set to UTC-8.

✑ The time zone on the phones used by the IT department must be set to UTC-5.

✑ All phones must lock automatically after 60 seconds of inactivity.

Voice Pilot Requirements

Litware wants to pilot Phone System as a calling solution for 20 IT department users. The pilot project will receive phone numbers from Microsoft Teams.

Collaboration and Meeting Requirements

Litware identifies the following collaboration and meeting requirements:

✑ Cloud recording must be disabled for all Microsoft Teams meetings organized by users in the HR departments only.

✑ Meeting email invitations must be customized to include the Logo URL, Legal URL, and Help URL of Litware.

HOTSPOT

You need to configure Microsoft Teams to meet the department upgrade requirements.

For each of the following statements, select Yes if that statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point.

13. You need to identify the requirements for the voice pilot project.

Which two actions should you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

14. DRAG DROP

You need to configure data retention policies for the teams. The solution must meet the data retention requirements.

Which content location should you include in the retention policies? To answer, drag the appropriate content locations to the correct requirements. Each content location may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

15. You need to create a team for the sales department.

What should you do first?

16. You need to implement a solution to meet the Microsoft Teams requirements for the compliance department.

What should you do first?

17. HOTSPOT

You need to recommend a solution to perform the network validation tasks for the platform upgrade.

Which tool and role should you recommend for each user? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

18. You need to configure Microsoft Teams to meet the collaboration and meeting requirements.

Which two actions should you perform from the Microsoft Teams admin center? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

19. What should you recommend to meet the Microsoft Teams requirements for guest access?

20. You need to configure the IP phones to meet the device requirements.

What is the minimum number of configuration profiles you should create?

21. Topic 3, Misc, Questions

Your company has a Microsoft 365 subscription.

From the Microsoft Teams client, you review the teams shown in the exhibit. (Click the Exhibit tab.)

Members of the Retail team report that they cannot create channels.

You need to ensure that the Retail team members can create channels.

Which two actions should you perform? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

22. Your company has a Microsoft 365 subscription.

You need to prevent only users in the company’s research department from deleting chat messages.

What should you do first from the Microsoft Teams admin center?

23. HOTSPOT

You have a Microsoft 365 subscription that contains a user named User1.

You have a custom policy named AppPolicy that has the following configurations:

✑ Allow all apps published by Microsoft.

✑ Allow only specified third-party apps.

✑ Block all custom apps.

You need to assign AppPolicy to User1.

How should you complete the PowerShell command? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

24. Your company has a Microsoft 365 subscription.

You have a team that uses the following dynamic rule.

Which user will be included in the group?

25. Your company has a Microsoft 365 subscription.

The company’s global app permission policy is configured as shown in the following exhibit.

Users report that they can view the list of available third-party apps from the Microsoft Teams client.

You need to ensure that the Who app is the only visible app from the Microsoft Teams client.

What should you modify?

26. Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

Your company has a Microsoft 365 subscription.

You need to prevent temporary employees from using the private chat feature in Microsoft Teams.

Solution: You create a meeting policy and assign the policy to the users.

Does this meet the goal?

27. DRAG DROP

Your company has a Microsoft Office 365 subscription.

The company has the administrators and the security requirements shown in the following table.

You need to assign a role to each administrator to ensure that the administrators can meet the security requirements by using the Microsoft Teams admin center. The solution must use the principle of least privilege.

Which role should you assign to each administrator? To answer, drag the appropriate roles to the correct users. Each role may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

28. Your company has a Microsoft 365 subscription.

You need to create an auto attendant from the Microsoft Teams admin center.

Which object must be associated to the auto attendant?

29. HOTSPOT

Your company plans to migrate to Microsoft Teams from Microsoft Skype for Business Online. The org-wide coexistence mode for Microsoft Teams is set to Teams Only.

The company has two named User1 and User2.

You need to implement a migration solution that meets the following requirements:

✑ User1 must be able to chat and create meetings by using Skype for Business only.

✑ User1 must be able to read and post messages by using Microsoft Teams channels.

✑ User2 must use Microsoft Teams only.

How should you complete the PowerShell command? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

30. HOTSPOT

Your company has a Microsoft Office 365 subscription. The company has three departments.

Each department contains a group as shown in the following table.

You plan to create a team for each group.

You need to ensure that a team can be created for each group. The solution must minimize administrative effort.

What should you do to each group? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

31. Your company has a Microsoft subscription.

The Microsoft 365 tenant uses a domain named contoso.com.

You need to ensure that team channels can receive email only from users in the company and email addresses that use an email domain named @fabrikam.com.

What should you modify?

32. You have a Microsoft Office 365 subscription.

You need to prevent guest users from deleting channels from a Microsoft Teams team.

What should you use?

33. HOTSPOT

Your company has a Microsoft 365 subscription that uses Phone System.

You need to configure Microsoft Teams to meet the following requirements:

✑ Ensure that calls to the company’s sales department are routed to multiple users in the sales department.

✑ Ensure that calls to the company’s marketing department are routed to multiple users in the marketing department.

✑ Outside of business hours, ensure that calls from PSTN users receive a custom greeting.

✑ During business hours, ensure that calls from PSTN users can be received by the sales and marketing department users.

What is the minimum number of auto attendants and call queues you should configure to meet the requirements? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

34. You have an Active Directory user named User1.

You need to ensure that User1 can view the following reports:

✑ Microsoft Teams user activity report

✑ Microsoft Teams device usage report

✑ The solution must limit the ability of User1 to make changes to Microsoft 365 services.

Which role should you assign to User1?

35. Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

You company has a Microsoft 365 subscription and a Virtual Desktop Infrastructure (VDI) solution.

The company’s Microsoft Teams upgrade policy is set to Teams only coexistence mode.

You deploy the Microsoft Installer (MSI) package for Microsoft Teams to the VDI solution.

Several months later, users of the VDI solution report that their workstation is missing several new Microsoft Teams features.

You need to ensure that the VDI solution users can use the new Microsoft Teams features.

Solution: You run the Grant-CsTeamsUpgradePolicy cmdlet and specify the -PolicyName parameter.

Does this meet the goal?

36. Your company has a Microsoft 365 E5 subscription.

You enable guest access for Microsoft Teams.

You need to prevent all users from downloading and opening files that contain malware by using Microsoft Teams channels.

What should you do first?

37. HOTSPOT

Your company plans to upgrade to Microsoft Teams from Microsoft Skype for Business Online. The org-wide coexistence mode for Microsoft Teams is set to Teams Only.

The company has a user named User1.

You need to implement a migration solution that meets the following requirements:

• User 1 must be able to chat and create meetings by using Skype for Business only.

• User 1 must be able to read and post messages by using Microsoft Teams channels.

How should you complete the PowerShell command? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

38. You manage the Microsoft Teams environment for your company.

Several users report poor call quality.

You need to ensure that a user named Admin5 can review the call quality metrics of all the users at the

company. The solution must use the principle of least privilege.

Which role should you assign to Admin5?

39. You company has a Microsoft 365 subscription that uses Phone System and Calling Plans.

You plan to implement a toll phone number for the helpdesk.

You need to implement the following call features for the helpdesk phone number:

✑ Must include a greeting and hold music

✑ Must bypass menu options when a call is established to the helpdesk

What two resources should you create? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

40. HOTSPOT

Your company has a Microsoft 365 subscription.

You need to configure Microsoft Teams to meet the requirements shown in the following table.

What should you configure for each requirement? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.