Latest 500-445 Dumps (V11.03) – Clear Your 500-445 CCECE Advanced Unified Contact Center Enterprise Specialization Exam

1. Which activities can agents pick and pull?

2. What are three report categories and templates included for ECE reporting? (Choose three.)

3. Which feature is unable to be deleted or made inactive?

4. Which two media classes require configuration to be used in Enterprise Chat and Email? (Choose two.)

5. What are the workflow types in ECE?

6. What is the maximum size of an attachment to be downloaded by an agent user interface before temporary slowness may be experienced?

7. What is the maximum permissible one-way network delay between Unified CCE servers and ECE servers?

8. Where are queue permissions automatically assigned and unable to be changed when picking, pulling, and transferring activities?

9. What is the maximum value for the ‘MaxMessageSize’ property to allow the total number of characters for each chat message?

10. What is the default value for the email media class set by the installer?

11. In which two ways are chats transferred? (Choose two.)

12. What are four best practices before starting to troubleshoot ECE issues? (Choose four.)

13. Which sequence should be followed while starting ECE?

14. What are two ways the agent SSO functions in the ECE/CCE environment? (Choose two.)

15. What is the formula for a standardized agent count for email?

16. Which two changes should be made in the calendar when changes in daylight savings occur? (Choose two.)

17. Which items must be configured before agents can reply to emails from customers?

18. What connects to the Media routing peripheral gateway of ICM to the ECE server?

19. Which information in ECE allows administrators to set up working and non-working hours and days for employees in their department?

20. Where is the Script selector in CCE mapped in ECE?