Guaranteed Success in Atlassian Managing Jira Projects for Cloud Certification Exam with DumpsBase ACP-420 Dumps (V8.02)

1. How can agents efficiently use the feature to share articles as comments with customers?

2. What is the main benefit of grouping customers into organizations?

3. Which of the following is not a part of managing project roles?

4. What is a key difference between internal and external comments?

5. What is an effective strategy for setting up notifications for team members?

6. How can you create a new issue in a Jira Service Project?

7. Categories help _______ articles in a way that makes them easier to find.

8. When might an administrator choose to unlink a Confluence space from a Jira service project?

9. What is the main functionality provided by integrating Jira Service Management with Halp?

10. A portion of the permission scheme used by project HELP is shown:

Mike viewed and commented on issue HELP-5, but complained that he cannot see the SLA information. Others can.

What does Mike definitely need?

11. To ensure users have the right access, _________ must be properly configured in Confluence.

12. What happens when a customer changes their language setting in the portal?

13. What is the purpose of configuring a report series in JSM?

14. What is the first step in configuring a new SLA in Jira?

15. What is the benefit of grouping request types in the Customer Portal?

16. How do you assign a request from the queue to a team member?

17. How does integrating Jira with Slack benefit a service team?

18. Where can translations be added and edited in Jira Service Management?

19. What is a critical consideration when configuring dashboards for team use in JSM?

20. Which two reports are included by default in Jira Service Management?

21. Why is it important to understand service limits in Jira automation?

22. Keywords are important because they help _______ articles in searches.

23. You plan to use a team-managed service project for your new IT Service Desk. In preparation, you will run training sessions for your team, who are experts in configuring company-managed service projects.

Which area of team-managed service project configuration requires no explanation?

24. How are issue types linked to request types in a Jira Service Management project?

25. Where can you view the roles assigned to team members within a project?

26. Which option best describes how to set the project default language in Jira Service Management?

27. How can customers set their preferred language in the Customer Portal?

28. What role can an external user have in Jira Service Management?

29. change status 'Escalated' to 'In Progress' when viewed by Jira users who are not agents

How many requirements can be satisfied in the workflow and only by a Jira administrator?

30. Which feature must be utilized to create a custom report in JSM?

31. How can an admin delete a request type in Jira Service Management?

32. Who can add watchers to an issue in Jira?

33. What is the shortcut for creating a new issue in Jira?

34. Which of the following is a focus of knowledge base reports in JSM?

35. To find issues where the first response SLA was breached, use the JQL function _______.

36. How do Jira admins configure language support for the Customer Portal?

37. Several service projects and knowledge bases in three cloud sites (acme, boxx, casa) are connected as shown.

Which additional connection can definitely be established by the project administrator?

38. You must embed a widget that allows your customers to raise requests and view knowledge base articles.

Your service project has the following configurations:

- Only logged-in users can raise a request.

- The request has a single select field to pick a product.

- Customers are able to attach screenshots.

- The knowledge base allows anyone to view articles.

Identify the necessary change to enable the use of the widget.

39. You connected a Knowledge Base to your service project and configured it as shown:

Which statement is true?

40. You've added a new issue type to a project.

How do you ensure relevant stakeholders receive notifications about it?

41. Which is a correct method to add request participants?

42. The 'Time to Assign' SLA has a goal of 15 minutes for all issues in your project. You must configure a queue that shows tickets within 5 minutes of breaching the SLA but which have not breached it yet. Identify the correct JQL.

43. How is time logged on an issue in Jira?

44. Which scenario is ideal for using an auto-close rule for incidents after 3 days of inactivity?

45. What is the significance of setting a project lead in Jira?

46. You were asked to build a queue for tickets that meet the following criteria:

- created within the last week

- 'Time to resolution' SLA is breached or has 4 hours remaining or less

Select the correct JQL query.

47. Valerie is working in a project created from the ITSM project template. She created an incident using an issue type, rather than a request type. Predict two effects of her decision. Choose two.)

48. Which action can be performed as a bulk operation in the issue navigator?

49. Your company is preparing to implement Jira Service Management and has a list of requirements for email support in their first service project, HRSM. All of the requirements can be satisfied except for one. Identify that one requirement.

50. What is the first step to update the workflow status of an issue from the queue?

51. Why would you add an article to multiple categories in a knowledge base?

52. A company-managed service project has the two request types shown. Inge runs a bulk edit operation to change some issues from one request type to the other. When she views them on the customer portal, she discovers that their status changed.

Why did this happen?

53. Which reporting tool is best for getting an overview of project health in JSM?

54. Where can you view all customers associated with an organization?

55. Your team dashboard has the 'Service project report' gadget that displays the SLA success rate for two SLAs: 'Time to first response' and 'Time to resolution'. You need the gadget to display another SLA: 'Time to close after resolution'.

What action is required to display it?

56. What is a benefit of using smart values to manipulate lists in Jira automation rules?

57. Up to now, your service projects were used by internal employees only. Everyone, including both agents and internal customers, received only standard Jira notifications when issue events occurred.

Now, external customers will begin using the projects. You want them to receive only Jira Service Management notifications and only when their requests are resolved.

Identify the two configurations that must be changed to meet the requirement? Choose two.)

58. Your site and service project are set to English as the default language, but you are beginning to add Polish translations.

Which statement is true about the Polish translations?

59. What benefit does using the @ mention feature provide in a collaborative environment?

60. Which component is necessary when configuring a custom rule to act based on specific issue updates?

61. Your Customer Satisfaction (CSAT) scores are based on a 'Support Level' custom field, with three values:

Platinum Support, Silver Elite, Standard. Review the custom report below.

Based only on the above, which statement is true?

62. What is required to manage users and groups at the site level in Jira?

63. You need to configure the 'Time to assign' SLA with the following requirements:

- Severity 1 issues should be assigned within 4 hours on a 24/7 calendar.

- Severity 2 issues should be assigned within 4 hours during business hours.

- Regardless of Severity, issues with a Standard Support Level should not be measured against this SLA.

- Everything else should be assigned within 48 hours during business hours.

The current configuration is shown:

What do you need to change to meet all requirements?

64. How is the default language set for the Customer Portal?

65. Which method is used to disable service project notifications for all internal users within a specific project?

66. What is necessary to configure email request types in Jira Service Management?

67. What is the main goal of ticket deflection in the context of a knowledge base?

68. Under what circumstances might an admin stop supporting a particular language?

69. What must be done to add a collaborator to a project?

70. What should be done if a customer reports not receiving notifications?