GCX-WFM Dumps (V8.02) – Quick Way to Pass Your Genesys Cloud CX: Workforce Management Certification Exam

1. Which of the following attributes are assigned to agents to ensure that interactions are routed to the most appropriate agent? (Choose two options)

2. Which two features are accessible within the forecast editor? (Choose two)

3. In Genesys Cloud, what action is necessary to finalize a work plan after configuration?

4. Who has the necessary permissions to cancel time-off requests?

5. In Genesys Cloud, a load-based schedule is generated based on:

6. What is the primary function of a work plan in Genesys Cloud?

7. What is the purpose of the Schedule Editor in Genesys Cloud?

8. Which two tasks can be managed within the Management Unit in workforce management? (Choose two)

9. How can an administrator deny a time-off request in Genesys Cloud?

10. What is the primary use of intraday monitoring?

11. In Genesys Cloud, which two actions can an administrator take within the Time-Off Requests Page to manage requests effectively? (Choose two)

12. In Genesys Cloud, which two functions can the historical adherence report provide to help improve workforce management? (Choose two)

13. When creating a management unit, what key principle must be considered?

14. Which component in Genesys Cloud is used to create and manage agent schedules?

15. Which term describes the process of adjusting a schedule based on load demands?

16. You are creating a work plan on Genesys Cloud for your agents.

Which option in a work plan lets you specify the limit on the amount of time an agent can work during a week?

17. Which two features are provided in the historical adherence view? (Choose two)

18. What component would an IC administrator create first when setting up workforce management?

19. What are the routing types used by Genesys Cloud?

20. In workforce management, how can an admin add an activity code?

21. Which real-time adherence overview chart helps supervisors determine the percentage of agents with a positive, negative, or neutral influence on performance?

22. When you add a forecast modification, you need to enable it to be active.

23. A management unit is required for managing scheduling and adherence tracking for specific agent groups within a business unit.

24. Which two features in real-time adherence monitoring allow administrators to address non-adherence issues immediately? (Choose two)

25. Which two actions can be performed in the Forecast Editor to help plan future schedules accurately? (Choose two)

26. When configuring a work plan’s daily shifts, what two components can be specified? (Choose two)

27. In the real-time adherence view, a red indicator typically signifies:

28. In Genesys Cloud, what does exporting a forecast allow you to do?

29. Agents that handle the same set of interactions should belong to the same Business Unit.

30. Which two features in the Schedule Editor help administrators create and adjust schedules to meet business needs? (Choose two)

31. If a workforce manager adds or removes an agent from a queue, the system does not add or remove them from the Management Unit.

32. How long does it take for a load-based schedule to be generated?

33. Which two components are configured in a service goal template? (Choose two)

34. Which two aspects can intraday monitoring help manage in workforce management? (Choose two)

35. Which feature allows you to partition agents based on the types of interactions they handle?