FREE MB2-718 Microsoft Dynamics 365 for Customer Service Exam Questions

1. Topic 1, Exam Pool 1

Your organization plans to use Voice of the Customer to send surveys to select groups of customers. You need to customize branding colors and logos for the surveys.
What should you do?

2. Which three actions can you perform by using editable grids? Each correct answer presents a complete solution.

3. You plan to create surveys for a multinational company that manages hotels. You must create a unique survey for each hotel location.
Which statement is true?

4. You are creating a new survey with the Voice of the Customer Survey designer.
Which two statements regarding the Voice of the Customer Survey designer are true? Each correct answer presents a complete solution.

5. You need to implement Microsoft Power BI to analyze and visualize data.
Which two actions can you perform? Each correct answer presents a complete solution.

6. You enable feedback for a Voice of the Customer survey.
What is the total number of questions allowed for the survey?

7. You need to provide quick ad-hoc analysis of data from within the Microsoft Dynamics 365 environment Which Export to Excel option should you use?

8. You have access to the desktop version of Microsoft Excel and Excel Online.
You need to perform a bulk update of data for 225 contacts.
What are two ways to achieve the goal? Each correct answer presents a complete solution.

9. You implement the Unified Service Desk (USD). You plan to implement actions and replacement parameters.
Which three symbols are valid replacement keys? Each correct answer presents a complete solution.

10. You plan to deploy Unified Service Desk (USD).
You need to install all USD components and verify the installation.
Which three actions should you perform? Each correct answer presents part of the solutioi

11. You have a Microsoft Dynamics 365 environment and you are using Unified Service Desk (USD) in a call center scenario. Users must be able to ask their customers questions that will trigger defined follow on actions. You need to provide users with guidance for their customer interactions.
What should you use?

12. You implement the Unified Service Desk (USD). You plan to implement a window navigation rule.
Which two statements are true? Each answer represents a complete solution.

13. You are deploying a Unified Service Desk (USD) application.
For which three scenarios can you attach an action call? Each correct answer presents a complete solution.

14. You implement the Unified Service Desk (USD).
Which three statements regarding the debugger are true? Each correct answer presents a complete solution.

15. You need to install and configure the Unified Service Desk (USD) client What should you do?