Earn Genesys Cloud CX: Architect Certification Smoothly – GCX-ARC Dumps Are Good For Learning

1. Which of the following components can be configured to read and write data from a CRM?

2. Select the types of scheduling available in Genesys Cloud. (Choose two.)

3. Which of the following feature is used to test the created flow before it goes live?

4. You are the administrator of a contact center and assigned to advertise an upcoming product to your customers. Choose all the correct options for this scenario. (Choose two.)

5. Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?

6. Which speech recognition feature is enabled by default for new Inbound call flows?

7. How many ways are there to initiate a secure call flow?

8. What is the minimum value for the number of times to repeat a menu?

9. The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)

10. Select all the possible measurements for the selection timeout of every menu. (Choose two.)

11. Which feature is a way to group and segregate objects used in the contact center, such as Architect flows, queues, users, and campaigns, within the same organization?

12. You are creating an In-queue call flow and need to inform customers about the approximate time to connect to the agent. Select the correct action.

13. Select all the required parameters for configuring the Salesforce data actions. (Choose three.)

14. Which of the following components can be added to scripts? (Choose all that applies.)

15. The interaction may not route properly if the default language skill is not selected.

16. Which of the following are valid response actions under Call Analysis Responses for Outbound Dialing? (Choose three.)

17. Which definition matches the After Call Work option Optional?

18. Select the correct format for a literal string expression for the following sentence: He said, “I will schedule the meeting for the specific time zone with AM/PM settings”.

19. If you navigate away from the page without saving the Script, you will not lose any work you have completed.

20. Which of the Performance views shows real-time data with historical metrics to give you both short term and long-term views?