CompTIA A+ 220-1102 Dumps (V23.03) – Offering a Practical way to Sharpen Your Skills and Confidence

1. A user contacts a technician about an issue with a laptop. The user states applications open without being launched and the browser redirects when trying to go to certain websites.

Which of the following is MOST likely the cause of the user's issue?

2. Which of the following is MOST likely contained in an EULA?

3. A technician has been asked to set up a new wireless router with the best possible security.

Which of the following should the technician implement?

4. A user purchased a netbook that has a web-based, proprietary operating system.

Which of the following operating systems is MOST likely installed on the netbook?

5. A technician needs to formal a USB drive to transfer 20GB of data from a Linux computer to a Windows computer.

Which of the following filesystems will the technician MOST likely use?

A. FAT32

B. ext4

C. NTFS

D. exFAT

6. A technician needs to manually set an IP address on a computer that is running macOS.

Which of the following commands should the technician use?

7. A Chief Executive Officer has learned that an exploit has been identified on the web server software, and a patch is not available yet.

Which of the following attacks MOST likely occurred?

8. An organization's Chief Financial Officer (CFO) is concerned about losing access to very sensitive, legacy unmaintained PII on a workstation if a ransomware outbreak occurs. The CFO has a regulatory requirement to retain this data for many years.

Which of the following backup methods would BEST meet the requirements?

9. A user reports a computer is running slow.

Which of the following tools will help a technician identity the issued

10. A technician has verified that a user's computer has a virus, and the antivirus software is out Of date.

Which of the following steps should the technician take NEXT?

11. Which of the following is used as a password manager in the macOS?

12. A user received the following error upon visiting a banking website:

The security presented by website was issued a different website' s address.

A technician should instruct the user to:

A. clear the browser cache and contact the bank.

B. close out of the site and contact the bank.

C. continue to the site and contact the bank.

D. update the browser and contact the bank.

13. A Windows user recently replaced a computer The user can access the public internet on the computer; however, an internal site at https7/companyintranet.com:8888 is no longer loading.

Which of the following should a technician adjust to resolve the issue?

14. A technician needs to recommend the best backup method that will mitigate ransomware attacks. Only a few files are regularly modified, however, storage space is a concern.

Which of the following backup methods would BEST address these concerns?

15. A user is unable to access a website, which is widely used across the organization, and receives the following error message:

The security certificate presented by this website has expired or is not yet valid.

The technician confirms the website works when accessing it from another computer but not from the user's computer.

Which of the following should the technician perform NEXT to troubleshoot the issue?

16. Once weekly a user needs Linux to run a specific open-source application that is not available for the currently installed Windows platform. The user has limited bandwidth throughout the day.

Which of the following solutions would be the MOST efficient, allowing for parallel execution of the Linux application and Windows applications?

17. The network was breached over the weekend System logs indicate that a single user's account was successfully breached after 500 attempts with a dictionary attack.

Which of the following would BEST mitigate this threat?

18. A technician is setting up a backup method on a workstation that only requires two sets of tapes to restore.

Which of the following would BEST accomplish this task?

A. Differential backup

B. Off-site backup

C. Incremental backup

D. Full backup

19. HOTSPOT

Welcome to your first day as a Fictional Company. LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.

Click on individual tickers to see the ticket details. View attachments to determine the problem.

Select the appropriate issue from the 'issue' drop-down menu. Then, select the MOST efficient resolution from the 'Resolution' drop-down menu. Finally, select the proper command or verification to remediate or confirm your fix of the issue from the Verify Resolve drop-down menu.

20. A technician is troubleshooting a PC that has been performing poorly. Looking at the Task Manager, the technician sees that CPU and memory resources seem fine, but disk throughput is at 100%.

Which of the following types of malware is the system MOST likely infected with?

21. A user is attempting to browse the internet using Internet Explorer. When trying to load a familiar web page, the user is unexpectedly redirected to an unfamiliar website.

Which of the following would MOST likely solve the issue?

A. Updating the operating system

B. Changing proxy settings

C. Reinstalling the browser

D. Enabling port forwarding

22. Sensitive data was leaked from a user's smartphone. A technician discovered an unapproved application was installed, and the user has full access to the device's command shell.

Which of the following is the NEXT step the technician should take to find the cause of the leaked data?

23. Which of the following Linux commands would be used to install an application?

A. yum

B. grep

C. Is

D. sudo

24. Which of the following default system tools can be used in macOS to allow the technician to view the screen simultaneously with the user?

25. A systems administrator is creating a new document with a list of the websites that users are allowed to access.

Which of the following types of documents is the administrator MOST likely creating?

A. Access control list

B. Acceptable use policy

C. Incident report

D. Standard operating procedure

26. A user receives an error message from an online banking site that states the following:

Your connection is not private. Authority invalid.

Which of the following actions should the user take NEXT?

27. A company needs to securely dispose of data stored on optical discs.

Which of the following is the MOST effective method to accomplish this task?

28. Which of the following is a data security standard for protecting credit cards?

29. A technician is setting up a desktop computer in a small office. The user will need to access files on a drive shared from another desktop on the network.

Which of the following configurations should the technician employ to achieve this goal?

30. Which of the following only has a web browser interface?

31. An administrator has submitted a change request for an upcoming server deployment.

Which of the following must be completed before the change can be approved?

32. A developer is creating a shell script to automate basic tasks in Linux.

Which of the following file types are supported by default?

33. A change advisory board just approved a change request.

Which of the following is the MOST likely next step in the change process?

A. End user acceptance

B. Perform risk analysis

C. Communicate to stakeholders

D. Sandbox testing

34. Which of the following is the STRONGEST wireless configuration?

35. A customer calls a service support center and begins yelling at a technician about a feature for a product that is not working to the customer's satisfaction. This feature is not supported by the service support center and requires a field technician to troubleshoot. The customer continues to demand service.

Which of the following is the BEST course of action for the support center representative to take?

36. A user calls the help desk to report that none of the files on a PC will open. The user also indicates a program on the desktop is requesting payment in exchange for file access A technician verifies the user's PC is infected with ransorrrware.

Which of the following should the technician do FIRST?

37. A new spam gateway was recently deployed at a small business However; users still occasionally receive spam. The management team is concerned that users will open the messages and potentially

infect the network systems.

Which of the following is the MOST effective method for dealing with this Issue?

38. A user calls the help desk to report that Windows installed updates on a laptop and rebooted overnight. When the laptop started up again, the touchpad was no longer working. The technician thinks the software that controls the touchpad might be the issue.

Which of the following tools should the technician use to make adjustments?

39. In which of the following scenarios would remote wipe capabilities MOST likely be used? (Select TWO).

A. A new IT policy requires users to set up a lock screen PIN.

B. A user is overseas and wants to use a compatible international SIM Card.

C. A user left the phone at home and wants to prevent children from gaining access to the phone.

D. A user traded in the company phone for a cell carrier upgrade by mistake.

E. A user cannot locate the phone after attending a play at a theater.

F. A user forgot the phone in a taxi, and the driver called the company to return the device.

40. A network administrator is deploying a client certificate lo be used for Wi-Fi access for all devices m an organization. The certificate will be used in conjunction with the user's existing username and password.

Which of the following BEST describes the security benefits realized after this deployment?

41. A technician is troubleshooting a customer's PC and receives a phone call. The technician does not take the call and sets the phone to silent.

Which of the following BEST describes the technician's actions?

42. A technician is installing a program from an ISO file.

Which of the following steps should the technician take?

43. A bank would like to enhance building security in order to prevent vehicles from driving into the building while also maintaining easy access for customers.

Which of the following BEST addresses this need?

44. A technician is upgrading the backup system for documents at a high-volume law firm. The current backup system can retain no more than three versions of full backups before failing. The law firm is not concerned about restore times but asks the technician to retain more versions when possible.

Which of the following backup methods should the technician MOST likely implement?

45. A user receives a notification indicating the antivirus protection on a company laptop is out of date. A technician is able to ping the user's laptop. The technician checks the antivirus parent servers and sees the latest signatures have been installed. The technician then checks the user's laptop and finds the antivirus engine and definitions are current.

Which of the following has MOST likely occurred?

A. Ransomware

B. Failed OS updates

C. Adware

D. Missing system files

46. Each time a user tries to go to the selected web search provider, a different website opens.

Which of the following should the technician check FIRST?

47. A technician is troubleshooting an issue involving programs on a Windows 10 machine that are loading on startup but causing excessive boot times.

Which of the following should the technician do to selectively prevent programs from loading?

48. A user calls the help desk to report potential malware on a computer. The anomalous activity began after the user clicked a link to a free gift card in a recent email The technician asks the user to describe any unusual activity, such as slow performance, excessive pop-ups, and browser redirections.

Which of the following should the technician do NEXT?

49. A mobile phone user has downloaded a new payment application that allows payments to be made with a mobile device. The user attempts to use the device at a payment terminal but is unable to do so successfully. The user contacts a help desk technician to report the issue.

Which of the following should the technician confirm NEXT as part of the troubleshooting process?

50. A company is deploying mobile phones on a one-to-one basis, but the IT manager is concerned that users will root/jailbreak their phones.

Which of the following technologies can be implemented to prevent this issue?

51. A user enabled a mobile device's screen lock function with pattern unlock. The user is concerned someone could access the mobile device by repeatedly attempting random patterns to unlock the device.

Which of the following features BEST addresses the user's concern?

A. Remote wipe

B. Anti-maIware

C. Device encryption

D. Failed login restrictions

52. A technician suspects the boot disk of a user's computer contains bad sectors.

Which of the following should the technician verify in the command prompt to address the issue without making any changes?

53. A SOHO client is having trouble navigating to a corporate website.

Which of the following should a technician do to allow access?

54. A technician needs to transfer a large number of files over an unreliable connection. The technician should be able to resume the process if the connection is interrupted.

Which of the following tools can be used?

A. afc

B. ehkdsk

C. git clone

D. zobocopy

55. A customer called the help desk to report that a machine that was recently updated is no longer working. The support technician checks the latest logs to see what updates were deployed, but nothing was deployed in more than three weeks.

Which of the following should the support technician do to BEST resolve the situation?

56. A user in a corporate office reports the inability to connect to any network drives. No other users have reported this issue.

Which of the following is the MOST likely reason the user is having this issue?

57. A technician is attempting to mitigate micro power outages, which occur frequently within the area of operation. The outages are usually short, with the longest occurrence lasting five minutes.

Which of the following should the technician use to mitigate this issue?

58. When a user calls in to report an issue, a technician submits a ticket on the user's behalf.

Which of the following practices should the technician use to make sure the ticket is associated with the correct user?

A. Have the user provide a callback phone number to be added to the ticket

B. Assign the ticket to the department's power user

C. Register the ticket with a unique user identifier

D. Provide the user with a unique ticket number that can be referenced on subsequent calls.

59. A technician receives a call from a user who is on vacation. The user provides the necessary credentials and asks the technician to log in to the

users account and read a critical email that the user has been expecting. The technician refuses because this is a violation of the:

60. A technician downloaded software from the Internet that required the technician to scroll through a text box and at the end of the text box, click a button labeled Accept.

Which of the following agreements IS MOST likely in use?

61. A Windows workstation that was recently updated with approved system patches shut down instead of restarting. Upon reboot, the technician notices an alert stating the workstation has malware in the root OS folder. The technician promptly performs a System Restore and reboots the workstation, but the malware is still detected.

Which of the following BEST describes why the system still has malware?

62. A user reports that text on the screen is too small. The user would like to make the text larger and easier to see.

Which of the following is the BEST way for the user to increase the size of text, applications, and other items using the Windows 10 Settings tool?

63. A technician is preparing to remediate a Trojan virus that was found on a workstation.

Which of the following steps should the technician complete BEFORE removing the virus?

64. A technician is in the process of installing a new hard drive on a server but is called away

to another task. The drive has been unpackaged and left on a desk.

Which of the following should the technician perform before leaving?

65. A desktop specialist needs to prepare a laptop running Windows 10 for a newly hired employee.

Which of the following methods should the technician use to refresh the laptop?

66. A kiosk, which is running Microsoft Windows 10, relies exclusively on a numeric keypad to allow customers to enter their ticket numbers but no other information. If the kiosk is idle for four hours, the login screen locks.

Which of the following sign-on options would allow any employee the ability to unlock the kiosk?

67. While browsing a website, a staff member received a message that the website could not be trusted. Shortly afterward, several other colleagues reported the same issue across numerous other websites. Remote users who were not connected to corporate resources did not have any issues.

Which of the following is MOST likely the cause of this issue?

A. A bad antivirus signature update was installed.

B. A router was misconfigured and was blocking traffic.

C. An upstream internet service provider was flapping.

D. The time or date was not in sync with the website.

68. A user is unable to log in to the network. The network uses 802.1X with EAP-TLS to authenticate on the wired network. The user has been on an extended leave and has not logged in to the computer in several months.

Which of the following is causing the login issue?

69. A technician installed a known-good, compatible motherboard on a new laptop. However, the motherboard is not working on the laptop.

Which of the following should the technician MOST likely have done to prevent damage?

70. During a recent flight an executive unexpectedly received several dog and cat pictures while trying to watch a movie via in-flight Wi-Fi on an iPhone. The executive has no records of any contacts sending pictures like these and has not seen these pictures before.

To BEST resolve this issue, the executive should:

71. A new employee was hired recently.

Which of the following documents will the new employee need to sign before being granted login access to the network?

72. A call center technician receives a call from a user asking how to update Windows.

Which of the following describes what the technician should do?

73. A user has been unable to receive emails or browse the internet from a smartphone while traveling. However, text messages and phone calls are working without issue.

Which of the following should a support technician check FIRST?

74. A technician wants to enable BitLocker on a Windows 10 laptop and is unable to find the BitLocker Drive Encryption menu item in Control Panel.

Which of the following explains why the technician unable to find this menu item?

75. A police officer often leaves a workstation for several minutes at a time.

Which of the following is the BEST way the officer can secure the workstation quickly when walking away?

76. A macOS user reports seeing a spinning round cursor on a program that appears to be frozen.

Which of the following methods does the technician use to force the program to close in macOS?

77. A user is unable to log in to the domain with a desktop PC, but a laptop PC is working properly on the same network. A technician logs in lo the desktop PC with a local account but is unable to browse to the secure intranet site to get troubleshooting tools.

Which of the following is the MOST likely cause of the issue?

78. DRAG DROP

A customer recently experienced a power outage at a SOHO. The customer does not think the components are connected properly. A print job continued running for several minutes after the power failed, but the customer was not able to interact with the computer. Once the UPS stopped beeping, all functioning devices also turned off.

In case of a future power failure, the customer wants to have the most time available to save cloud documents and shut down the computer without losing any data.

79. A user's mobile phone has become sluggish A systems administrator discovered several malicious applications on the device and reset the phone. The administrator installed MDM software.

Which of the following should the administrator do to help secure the device against this threat in the future? (Select TWO).

A. Prevent a device root

B. Disable biometric authentication

C. Require a PIN on the unlock screen

D. Enable developer mode

E. Block a third-party application installation

F. Prevent GPS spoofing

80. A help desk technician is troubleshooting a workstation in a SOHO environment that is running above normal system baselines. The technician discovers an unknown executable with a random string name running on the system. The technician terminates the process, and the system returns to normal operation. The technician thinks the issue was an infected file, but the antivirus is not detecting a threat. The technician is concerned other machines may be infected with this unknown virus.

Which of the following is the MOST effective way to check other machines on the network for this unknown threat?

A. Run a startup script that removes files by name.

B. Provide a sample to the antivirus vendor.

C. Manually check each machine.

D. Monitor outbound network traffic.

81. A user is trying to use a third-party USB adapter but is experiencing connection issues.

Which of the following tools should the technician use to resolve this issue?

82. A user has a license for an application that is in use on a personal home laptop. The user approaches a systems administrator about using the same license on multiple computers on the corporate network.

Which of the following BEST describes what the systems administrator should tell the user?

83. A technician has an external SSD. The technician needs to read and write to an external SSD on both Macs and Windows PCs.

Which of the following filesystems is supported by both OS types?

84. A user tries to access commonly used web pages but is redirected to unexpected websites. Clearing the web browser cache does not resolve the issue.

Which of the following should a technician investigate NEXT to resolve the issue?

85. A network technician installed a SOHO router for a home office user. The user has read reports about home routers being targeted by malicious actors and then used in DDoS attacks.

Which of the following can the technician MOST likely do to defend against this threat?

86. An IT security team is implementing a new Group Policy that will return a computer to the login after three minutes.

Which of the following BEST describes the change in policy?

87. Which of the following could be used to implement secure physical access to a data center?

88. Which of the following change management documents includes how to uninstall a patch?

89. A technician is installing new network equipment in a SOHO and wants to ensure the equipment is secured against external threats on the Internet.

Which of the following actions should the technician do FIRST?

90. A technician needs to interconnect two offices to the main branch while complying with good practices and security standards.

Which of the following should the technician implement?

91. A user updates a mobile device's OS. A frequently used application becomes consistently unresponsive immediately after the device is launched.

Which of the following troubleshooting steps should the user perform FIRST?

92. A small business owner wants to install newly purchased software on all networked PCs. The network is not configured as a domain, and the owner wants to use the easiest method possible.

Which of the following is the MOST deficient way lor the owner to install the application?

A. Use a network share to share the installation files.

B. Save software to an external hard drive to install.

C. Create an imaging USB for each PC.

D. Install the software from the vendor's website

93. A user reports a workstation has been performing strangely after a suspicious email was opened on it earlier in the week.

Which of the following should the technician perform FIRST?

94. A user wants to set up speech recognition on a PC In which of the following Windows Settings tools can the user enable this option?

95. A user updates a mobile device's OS. A frequently used application becomes consistently unresponsive immediately after the device is launched.

Which of the following troubleshooting steps should the user perform FIRST?

96. Someone who is fraudulently claiming to be from a reputable bank calls a company employee.

Which of the following describes this incident?

97. Upon downloading a new ISO, an administrator is presented with the following string:

59d15a16ce90cBcc97fa7c211b767aB

Which of the following BEST describes the purpose of this string?

98. All the desktop icons on a user's newly issued PC are very large. The user reports that the PC was working fine until a recent software patch was deployed.

Which of the following would BEST resolve the issue?

99. A technician is troubleshooting application crashes on a Windows workstation.

Each time the workstation user tries to open a website in a browser, the following message is displayed:

crypt32.d11 is missing not found

Which of the following should the technician attempt FIRST?