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1. Topic 1, Hoy Hall Hotel Refurbishment Project

Scenario:

Hoy Hall Hotel Refurbishment Project

(Note:

Hoy Hall, a historic, timber-framed building dating from the 17th century, was originally the residence

of the Lords of the Manor of Hoytown. The building is registered as a Heritage Building of Special Interest and is subject to restrictions in terms of development. Used as a hotel for over a century, it has recently fallen into disrepair, and for two years it has been completely unused, accelerating its deterioration. The local community has formed the Action Group "Hoy for Hoy Hall" to save the building, and wants to be closely involved in its future success.

After much discussion Hoy Hall has been purchased by Architecture Angels (AA), a small company whose directors are experienced hoteliers. Five years ago they decided to move into the property renovation business and have recently restored two other similarly-endangered buildings for use as hotels.

Architecture Angels are keen to both support local businesses and to have local people run their hotels, giving them a significant amount of autonomy to do this. To maintain core consistency, the hotels use Architecture Angels' Head Office services, such as IT operations, accounting, payroll, stocktaking, compliance, human resources and property management. The Head Office is based 80 miles from Hoy Hall.

Recently Architecture Angels commenced an Agile project to renovate Hoy Hall, which has a large downstairs hall and reception area, and 20 potential bedrooms upstairs. The roof requires extensive repairs and the electrical and plumbing installations require complete replacement. The 40 acres of land around the site are overgrown and need to be restored, and the driveway needs re-laying.

In the hotel industry, the trend for direct customer bookings via the internet has had a major impact on the growth of those hotels with this facility. Online booking now accounts for around 80% of room bookings, with only 20% being made via walk-in and telephone enquiries. Before Hoy Hall can open for business, a reservation system must be fully operational.

Architecture Angels use contractors to manage such work and have good relationships with two local companies: Timber Tigers (TT) who will handle the internal works, and Earth Excavations (EE) who will handle the gardens.

A Project Manager, who has since left the company, started the Feasibility phase. This phase has been continued by the Senior Management Team, which consists of the Sales, Marketing, and Finance Directors and the Chief Executive. This was scheduled to take a month and has almost been completed. A Feasibility Assessment has been produced. An Outline Business Case has been completed which assessed the project as being viable.

The Architecture Angels Senior Management Team will be responsible for Steering the project.

The table below shows the appointments planned for the project team and is subject to change.

Additional Information:

The project is approaching the end of Feasibility. The original Project Manager was involved in drafting a Delivery Plan for the project but not in the outline refurbishment options.

The Senior Management Team generated several options for the refurbishment. All the options included a landscaping solution for the gardens and re-laying of the driveway, as the solution will not be acceptable without these. However, the best solution for the refurbishment is still under debate. The new Project Manager has suggested that a Feasibility Prototype could consist of paper-based drawings for each option. The "Hoy for Hoy Hall" Action Group thinks that a physically-built representation is mandatory for a prototype and wants a small-scale model of the recommendation for the building. The time available to produce this, however, is limited.

Contracts for resources have not yet been signed and will be postponed until the chosen outline solution has been agreed.

Using the Project Scenario and the additional information provided for this question in the Scenario Booklet, answer the following questions about Feasibility.

Remember to limit your answers to the number of selections requested in each question.

Which 2 statements describe the appropriate application of Agile Project Management when developing the Feasibility Assessment?

2. Using the Project Scenario and the additional information provided for this question in the Scenario Booklet, answer the following questions about Feasibility.

Remember to limit your answers to the number of selections requested in each question.

Which 2 statements describe the appropriate application of Agile Project Management when producing an Outline Business Case to support the Feasibility Assessment?

3. Using the Project Scenario and the additional information provided for this question in the Scenario Booklet, answer the following questions about Feasibility.

Remember to limit your answers to the number of selections requested in each question.

Which 2 statements describe the appropriate application of Agile Project Management when developing the Delivery Plan?

A. The Project Manager should include any known constraints associated with planning permission.

B. The Project Manager should NOT need to identify any risks this early in the project.

C. The approach to the project should be based on the Project Approach Questionnaire responses.

D. The Earth Excavations' Head Gardener should be excluded from discussions related to deliverables since contracts are NOT yet signed.

E. The Architecture Angels' Marketing Director should be involved in the development of the Delivery Plan.

4. Using the Project Scenario and the additional information provided for this question in the Scenario Booklet, answer the following questions about Feasibility.

Remember to limit your answers to the number of selections requested in each question.

Which 2 statements describe the appropriate application of Agile Project Management when developing the Solution Architecture Definition (SAD)?

A. Paper-based drawings are to be used for each option being considered for the building and gardens.

B. The SAD must include a physically-built miniature model of the Hoy Hall building.

C. The Architecture Angels' Marketing Director can request a SAD to illustrate the achievability of complex elements of the solution.

D. The views of the 'Hoy for Hoy Hall' Action Group members are NOT relevant to the business decision made by Architecture Angels' Finance Director when approving the final option.

E. The SAD should contain high-level costs for all elements of each solution option.

5. Which 2 statements describe the appropriate application of Agile Project Management when developing the Prioritised Requirements List during Feasibility?

6. A spreadsheet is used to capture customer details manually. Data will then be exported into a fully functional system at a later date.

Column 2

Maintainability is a required attribute of the initial delivered solution

Deliver first, re-engineer later

Short-term, tactical solution

7. Answer the following questions about the acceptance criteria within the project.

Decide whether the approach to setting and using acceptance criteria has been applied appropriately and select the response that supports your decision.

When specifying high-level prioritised requirements during Foundations, the Business Visionary has suggested that acceptance criteria for the requirement to "temporarily weatherproof the roof" should NOT be set until Solution Development Timebox A.

Is this an appropriate approach to setting high-level acceptance criteria?

8. Answer the following questions about the acceptance criteria within the project.

Decide whether the approach to setting and using acceptance criteria has been applied appropriately and select the response that supports your decision.

At the beginning of Solution Development Timebox A, the Timebox is being planned in detail. Although Foundations was conducted at a high level, the Prioritised Requirements List was baselined. Now the Solution Development Team is setting detailed acceptance criteria against each requirement.

Is this an appropriate approach to setting detailed acceptance criteria?

A. Yes, because acceptance criteria can only be understood at a high level during Foundations and will always need further investigation.

B. Yes, because the Solution Development Team members will be setting acceptance criteria for the first time during Solution Development Timebox A.

C. No, because the Solution Development Team should NOT be involved in setting acceptance criteria.

D. No, because acceptance criteria should be set in detail against each requirement during Foundations.

9. Answer the following questions about the acceptance criteria within the project.

Decide whether the approach to setting and using acceptance criteria has been applied appropriately and select the response that supports your decision.

During Solution Development Timebox A, a new Health and Safety requirement arises: the front door is required to have wheelchair access. This is a legal requirement and is a Must Have before any staff or general public access can be allowed. The Solution Development Team will work with the Local Planning Authority Officer, the specialist who identified the requirement, to identify further acceptance criteria for Solution Development Timebox A.

Is this an appropriate action related to acceptance criteria?

A. Yes, because the new requirement needs to be understood, built and delivered in this Timebox.

B. Yes, because the Local Planning Authority Officer owns the justification for the new requirement.

C. No, because this new requirement would NOT be included in the original Prioritised Requirements List and therefore does NOT need acceptance criteria to be defined.

D. No, because the Business Visionary is responsible for defining acceptance criteria.

10. Answer the following questions about the acceptance criteria within the project.

Decide whether the approach to setting and using acceptance criteria has been applied appropriately and select the response that supports your decision.

The requirement to 'install a heat reclamation system' shows as a Should Have in the Prioritised Requirements List. During Investigation in Solution Development Timebox B, the Project Manager advised the team NOT to set detailed acceptance criteria for this requirement until later in the Timebox, since the requirement may have to be dropped and the work would be wasted.

Is this an appropriate action related to acceptance criteria?

11. Answer the following questions about the acceptance criteria within the project.

Decide whether the approach to setting and using acceptance criteria has been applied appropriately and select the response that supports your decision.

The objective of Solution Development Timebox B is to ensure that the front and east wings are finished and approved. The Project Manager has pointed out that acceptance criteria for this part of the solution need to be agreed.

Is this an appropriate action related to acceptance criteria?

A. Yes, because this will allow the Solution Development Team to focus on the quality of the Solution Development Timebox's deliverable as a whole, in order to keep focus on the business need.

B. Yes, because it will be easier to set acceptance criteria for the Solution Development Timebox as a whole, rather than setting specific acceptance criteria for each individual requirement.

C. No, because the acceptance criteria for the Solution Development Timebox are just the amalgamation of the individual requirements' acceptance criteria, with nothing extra.

D. No, because the Solution Development Timebox objective will change if any new requirements emerge or any lower priority requirements are de-scoped.

12. A final Deployment phase should be held after Timebox C has completed.

BECAUSE Reason:

The Deployed Solution is assessed post-project to confirm whether the expected benefits have been achieved.

13. The project is now in the second week of Timebox C. This is the final Timebox of Project Increment 1 and is scheduled to take one month. The plan is to open Hoy Hall to the public at the end of this Increment. A Must Have requirement of Timebox C is the implementation of a hotel reservation system.

At the Daily Stand-up, the Software Developer working on the reservation system reported that the framework for the system is now complete and ready for content.

However, this work cannot progress further due to a disagreement over the content. The Marketing Director insists the system is to hold professional photos and video

tours of the facilities and grounds. These require a lot of storage space and regular updates. The IT Operations Manager insists the system is to take less than 5GB of storage space on the company server and require minimal maintenance.

The Team Leader has arranged a Facilitated Workshop to discuss the content and agree the way forward.

Remember to limit your answers to the number of selections requested in each question.

Which 2 individuals should the Facilitator invite to participate in the Workshop?

14. Which 2 individuals would be suitable for the role of Workshop Facilitator?

A. Team Leader

B. IT Operations Manager

C. Marketing Director

D. Software Developer

E. Project Manager

15. Which 2 actions should the Workshop Facilitator take when preparing for the workshop?

16. When preparing for the workshop, which 2 items should the Workshop Facilitator be provided with?

17. If the team cannot agree the system content, which 2 actions should the Workshop Facilitator take?

18. Using the additional information provided for this question in the Scenario Booklet, answer the following questions about the requirement for a fire exit from the upstairs of the building.

What is an appropriate reason to classify the need for a secondary exit from the upstairs of the building as a Must Have requirement?

A. Provision of a secondary exit from the upstairs of the building will ensure compliance with national fire safety regulations.

B. A secondary exit from the upstairs of the building would help ease congestion in busy periods during festivals.

C. A secondary exit from the upstairs of the building will provide a shorter and more direct route into the garden than the main stairway.

D. The requirement for a secondary exit from the upstairs of the building has to be made a higher priority in order to be moved to an earlier Timebox.

19. How should the lack of provision of a fire escape from the upstairs of the building in Timebox B initially be dealt with?

20. What should be done to allow the requirement for a secondary exit from the upstairs of the building to be changed into a Must Have priority and moved into Timebox B?

21. Who is responsible for approving that the change in priority of the requirement for a secondary exit from the upstairs of the building accurately reflects the scope of the project in the Prioritised Requirements List?

22. Once the change of priority has been approved, who is then responsible for including the requirement for a secondary exit from the upstairs of the building to the Timebox Plan for Timebox B?

23. It is appropriate that Earth Excavations create a detailed plan of activities they will complete during Timebox C.

Reason

BECAUSE

The Solution Development Team is responsible for planning the detail of all the work of each Timebox.

24. Each of the following questions includes a list of true statements about individuals from Architecture Angels and Timber Tigers who have been appointed to the project team. Only 2 statements explain why, in the context of an Agile team, the individual is a suitable candidate for that role.

Remember to limit your answers to the number of selections requested in each question.

Which 2 statements explain why the Architecture Angels' Finance Director would be an appropriate Business Sponsor?

25. Which 2 statements explain why the Architecture Angels' Marketing Director would be an appropriate Business Visionary?

26. Which 2 statements explain why the Architecture Angels' Chief Accountant would be an appropriate Business Ambassador?

27. Which 2 statements explain why the Architecture Angels' Operations Director would be an appropriate Business Advisor?

28. Which 2 statements explain why the Contract Architect would be an appropriate Technical Co-ordinator?

29. Which 2 statements explain why the Timber Tigers' Site Manager would be an appropriate Solution Developer?

30. The building has had all the old utility services removed and new wiring and plumbing is being installed during Evolutionary Development. On average there are four electrical and six plumbing contractors who are engaged for between a few days and a few weeks. They are finding it difficult to work round each other and to know who should be where. Some of the contractors have started to turn up late to the site.

Many floor boards have been lifted in preparation but it is not clear where the radiators are being situated or when each room is going to be worked on by the plumbers. The Chief Accountant, acting as Business Ambassador, is also alarmed that the electrical sockets are being installed in rooms in inaccessible locations.

Answer the following questions about motivating the contractor teams according to Agile Project Management.

How should the Project Manager encourage the resources to operate more successfully?

31. How should the Project Manager encourage the contractors to turn up on time?

32. How should the Project Manager assist the plumbers to deliver the plumbing?

33. How should the Project Manager assist the electricians to deliver the wiring?

34. HOTSPOT

Using the Project Scenario and the additional information provided for this question in the Scenario Booklet, answer the following question about the responsibilities of the roles in the Agile team.

Lines 1 to 5 in the table below consist of an assertion statement and a reason statement. For each line identify the appropriate option, from options A to E, that applies.

Each option can be used once, more than once or not at all.

Assertion

The Marketing Director, in the role of Business Visionary, is empowered to overrule cost restrictions advised by the Chief Accountant, who is appointed as Business Ambassador.

BECAUSE

The Project-level roles are responsible for directing, managing and co-ordinating the project.

The Procurement Manager is an appropriate representative of the end user of the solution.

BECAUSE

The Business Ambassador should be empowered to make decisions within the boundaries of their role, without referral to higher authorities outside the Solution Development Team.

The other specialist gardening team members from Earth Excavations would be suitable as Solution Developers, assigned alongside the Head Landscape Gardener.

BECAUSE

Extra Solution Developers can provide a supporting role for a Lead

Developer.

The 'Hoy for Hoy Hall' Action Group members should be assigned as Business Ambassadors.

BECAUSE

The Business Ambassador is responsible for ensuring that business needs are properly analysed.

The Project Manager should plan the communication needed between the Marketing Director, in the role of Business Visionary, and the 'Hoy for Hoy Hall' Action Group.

BECAUSE

The Business Visionary is responsible for promoting the business vision to all interested parties.

35. Answer the following questions about the use of the Agile principles.

Final checks carried out on the rooms delivered in Timebox A show that two of the items do NOT meet the required Must Have standards related to the use of traditional

wall coverings and paints. These items have therefore been recognised as NOT delivered and will have to be re-planned.

Which Agile principle MOST influences this course of action?

36. Review sessions have been scheduled at end of Investigation, Refinement and Consolidation for the later Timeboxes to ensure that the mistakes made in Timebox A do not happen again.

Which Agile principle MOST influences this course of action?

37. A three-month timeframe has been specified to catch the seasonal sales window.

Which Agile principle MOST influences this course of action?

38. The Head Landscape Gardener liaised with several key stakeholders before changing the direction of the pathway around the grounds to ensure all of the new features in the gardens could be enjoyed.

Which Agile principle MOST influences this course of action?

39. The Close Out of Timebox B was completed as scheduled, but the Could Have requirement of tiled walls in the bathrooms was NOT delivered within this period, with the agreement of the team.

Which Agile principle MOST influences this course of action?

40. HOTSPOT

Answer the following question about how risks will be reduced on the Hoy Hall Hotel project through successful application of the DSDM Principles.

Column 1 lists a selection of project risks identified on the Hoy Hall Hotel project. Column 2 is a list of the DSDM Principles. For each risk in Column 1, select from Column 2 the DSDM Principle which, if applied appropriately, would MOST help to reduce or mitigate that risk.

Each selection from Column 2 can be used once, more than once or not at all.

41. Using the Project Scenario and the additional information provided for this question in the Scenario Booklet, answer the following questions about applying controls to the end of Development Timebox C.

What action should the Project Manager take when considering the End of Timebox Review?

42. Find out who is responsible for challenging the priority of requirements and deal with them accordingly.

43. What action should the Project Manager take regarding the remaining windows?

44. What action should the Project Manager take to plan the deployment activities?

45. What action should the Project Manager take during the Close-Out of Timebox C?

46. Answer the following questions about the tracking and control activities carried out within the project.

Decide whether each activity has been applied appropriately and select the response that supports your decision.

During Foundations, the key stakeholders had very different views about the content and prioritisation for the high-level requirements. As a result, the Project Manager

organized a Facilitated Workshop with the project team to discuss and agree the requirements.

Is this an appropriate application of Agile Project Management for this project?

47. During Timebox A, the Local Planning Authority Officer was sometimes asked to attend the Daily Stand-up meeting as a temporary Specialist team member, to represent any Planning Authority issues.

Is this an appropriate application of Agile Project Management for this project?


 

 

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