Certified Supply Chain Professional CSCP Certification CSCP Exam Dumps Updated

1. A company manufactures special products for select customers. When demand for these products drops, the manufacturer can switch the production line to a commodity-type product that can be sold on the open market at reduced terms to generate cash.

The company is executing a corporate strategy that is based on:

2. Which of the following corporate strategies is most consistent with a flexible supply chain strategy?

3. The main benefit of a mass customization product design strategy is to:

4. A company plans to maximize profitability by charging more for its products at retail locations than on its website.

Which of the following segmentation strategies would best support this plan?

5. Companies are more likely to consider the consequences of their product design decisions when they view the reverse supply chain as an extension of the:

6. The primary objective of supply chain management is:

7. The factors to consider in the make-or-buy decision include costs, proprietary knowledge, and:

8. A return material authorization (RMA) policy is used in reverse logistics to:

9. Compared to mass-media marketing, customer relationship management has the advantage of allowing the organization to:

10. Demand management involves which of the following undertakings?

11. Maintaining a long-term collaborative relationship with a trading partner requires:

12. Which of the following organizational design choices is an example of vertical integration?

13. A company that produces standardized products and sells them through retailers via a responsive transportation system has decided to expand its sales with an online store for customized products.

Which of the following distribution strategies would be the most appropriate for the business-strategy change?

14. The primary reason for the evolution of the supply chain is:

15. The question below is based on the following flowchart:

Which of the following phrases most accurately describes the complete flow of demand information?

16. In addition to sales history, current customer orders, and forecasted demand, which of the following data sources should be used as part of a demand management process?

17. The most likely benefit of implementing a collaborative transportation management system is:

18. A firm has identified groups of customers based on specific characteristics the customers desire from products and services the firm can provide. Characteristics include lead times, pricing tiers, and service levels.

The firm is engaged in which of the following activities?

19. A firm wants to lose customers that don't value the unique products and services the firm offers and to attract and retain customers that want what the firm offers.

Engaging in this activity should allow the firm to:

20. Which of the following consequences is a result of shipping directly from the point of manufacture to the customer rather than through a distribution network?

21. The primary reason for a firm to pursue strategic supply chain activities is to:

22. A company has been delivering a global product that no longer appears profitable. Senior management’s best response is to:

23. Using an independent service provider for logistics would be most appropriate in which of the following situations?

24. Which of the following strategies is used primarily for demand planning?

25. Which of the following actions typically would be the first step in implementing the philosophy of customer relationship management?

26. The purpose of continuous improvement in the supply chain is to:

27. What is the primary role of marketing in supporting supply chain management?

28. Which of the following factors typically is the most significant impediment to implementing collaborative commerce?

29. Supply chains delivering products or services are most able to respond quickly to changing market requirements when:

30. Which of the following indicators is most appropriate to use as a measure of supply chain utilization?

31. An advantage of using a third-party logistics service (3PL) is improved:

32. Keeping all other factors equal, a company typically will try to maintain higher service levels for products with:

33. Which of the following is the most important result when a company implements customer relationship management?

34. Compared to a global strategy, a multicountry strategy would be characterized by:

35. Which of the following situations is an example of postponement?

36. A manufacturer can simplify the forecasting process by pooling demand forecasts for a product group and then:

37. Which of the following practices has improved management of the customer pipeline?

38. Incorporating supplier input into product and process design helps to:

39. The use of a seasonal index as a forecasting technique measures the ratio of the:

40. Which of the following considerations is an important supply chain design decision?

41. A remanufacturer of equipment is most likely to have what type of supply chain?

42. A large wholesaler formerly owned a number of delivery trucks. The wholesaler sold all of its trucks and now purchases transportation services from fleet operators.

This is an example of which of the following strategies?

43. A company's annual cost of goods sold is $350 million, and inventory carrying cost is 18%. The company averages four inventory turns.

The cost savings resulting from increasing inventory turns from four to six would be:

44. Which of the following benefits of supplier relationship management typically results from collaboration with a few critical suppliers?

45. A company considers outsourcing its information technology support to a low-cost region on another continent. The company currently has no business presence there.

Which of the following actions is most effective in helping to select a service provider?

46. After identifying the potential causes for delays in communicating demand information up the supply chain, the trading partners should take which of the following actions?

47. Which of the following marketing strategies emphasizes offering services at a lower price than rival services with comparable features?

48. Which of the following scenarios represents a correct application of the Supply-Chain Operations Reference-model (SCOR)?

49. Compared to a blanket purchase order, a supplier alliance agreement is best differentiated by:

50. A media company offers a majority of its movies through a specific distributor. The media company is beginning to produce content for a new foreign market to which the distributor has exclusive access.

To maximize savings and gain entry to this new market, the media company should:

51. The value that logistics provides within the supply chain can best be summarized as:

52. The process of gathering data about what customers need and ensuring that desired features are included in the design and initial planning phase of a new product or service is known as:

53. A main benefit of using customer relationship management (CRM) is:

54. Risk pooling enables a lower total inventory level without affecting service levels based on which of the following assumptions?

55. When designing a supply chain for strategic advantage, a company first should consider:

56. Which of the following outcomes is a benefit typically expected of customer relationship management (CRM)?

57. A firm supplies products and services to a wide variety of industries with varying requirements for responsiveness and reliability. Many customers across these industries are not satisfied with the firm’s ability to meet the lead time and on time delivery requirements.

Which of the following tools is most appropriate for the firm to use to improve customer service?

58. Which of the following types of information would be an appropriate basis for a qualitative forecast?

59. A large manufacturer wanting to be more competitive in the global market place decided to outsource its transportation and return processing to other companies on a contractual basis.

The companies providing the services would be referred to as:

60. Which of the following results can be expected from sharing a common understanding of demand and consumption patterns among supply chain participants?

61. Continuous improvement is best described as:

62. A manufacturer uses standard costing, and a potential supplier uses activity-based costing.

This difference most likely will have implications for which of the following types of future decisions?

63. The probability of customer dissatisfaction is highest when which of the following conditions exists?

64. Which of the following situations is an example of inventory being held as a way to balance supply and demand?

65. Which of the following attributes typically makes reverse logistics processes more complicated than outbound logistics processes?

66. A firm supplies a single line of products to consumers using retail stores and on-line sales, distributors, and wholesalers. Currently the firm has common pricing and response times for sales in each sales channel.

Which of the following tools is most appropriate to employ to improve profitability?

67. Which of the following scenarios represents a correct application of the Supply-Chain Operations Reference-model (SCOR)?

68. The focus of collaborative supply chain management differs from a transactional approach by its emphasis on the:

69. Which of the following actions typically would be considered part of a reverse logistics strategy?

70. Which of the following customer relationship management activities most appropriately is used for revenue generation?

71. A manufacturer of plastic components that are sold either directly or through distributors wants to identify the requirements of the end customers for each market segment.

Which of the following approaches would be most appropriate?

72. Which of the following forecasting methods relies on the opinions of a panel of experts?

73. Reverse supply chain activity typically peaks nearest the beginning of which of the following stages of the product life cycle?

74. A company’s decision to charge different prices for the same service sold in different market segments is most likely based on which of the following metrics?

75. Which of the following levels in a supply chain network represents the most upstream external activity?

76. Medium-term demand management projections are used primarily to:

77. Which of the following factors typically is most important in successfully implementing sales and operations planning (S&OP)?

78. A company that has consistently achieved a high level of on-time delivery performance has decided to reduce its inventory level significantly.

Which of the following outcomes is the most likely effect of that decision on the company's on time delivery performance?

79. An effective procurement strategy for commodity products should focus on:

80. The mission of the global reporting initiative (GRI) is to provide a:

81. A company that sells direct to industrial and commercial businesses has become successful by being responsive to the needs of its customers. The company currently produces in each country all of the products it sells in that country. Several countries in which the company operates have negotiated an agreement to establish a trading bloc.

Which of the following actions by the company would be most appropriate if the agreement is implemented?

82. A firm is undertaking a revision of its financial metrics to make them more comprehensive and has decided to use metrics such as return on investment (ROI), return on assets (ROA), and economic value added (EVA).

This is an example of utilizing which of the following types of metrics?

83. A company that sells engineered-to-order products is planning implementation of a supplier relationship management system (SRM) for direct materials.

Which of the following factors is most likely to make the implementation difficult?

84. A company's supply chain depends heavily on sourcing from international suppliers. Conditions increasingly threaten supply continuity.

Which of the following actions is most appropriate?

85. A product design that can be produced to requirements even when conditions in the production process are unfavorable typically is known as what type of design?

86. Distribution from which of the following types of sites enables goods to enter a country, undergo further modification, and then be exported without paying customs duties?

87. Benchmarking a firm's performance against industry competitors is most valuable because it can reveal:

88. Direct shipment distribution typically offers which of the following advantages?

89. It is most appropriate to measure spending per customer as a proportion of profitability during which of the following phases of a supplier/customer relationship?

90. A company is formally adhering to the principles of the UN Global Compact. After a review of their supply chain, they have found that a key supplier is in violation of the compact.

The best action for the company to do first is:

91. A company that is focused on customer relationship management is most likely to take which of the following actions for customers who have been profitable over time?

92. What is the primary benefit of using a central storage warehouse for all components rather than using point-of-use storage?

93. An increase in the inventory turnover rate for a supply chain typically would indicate that there has been a reduction in:

94. A manufacturer is the leader of a group of trading partners that are collaborating to improve customer service levels and profitability.

Which of the following methodologies would be most appropriate for synchronizing supply and demand across the supply chain?

95. A company ships from its manufacturing facilities directly to its warehouses.

If the number of warehouses increases, transportation costs between manufacturing facilities and warehouses most likely will:

96. Bar codes and radio frequency identification systems are key technologies in supply chain systems because they perform which of the following functions?

97. Allowing for organizational restructuring is an example of which of the following steps in creating successful strategic alliances among suppliers?

98. A company most likely would consider moving a portion of its manufacturing to a second location to:

99. A corporation must consider which of the following factors when selecting its enterprise resources planning system?

100. Managing supply chain risks includes which of the following activities?