Avaya 33160X Exam Dumps (V9.03) – The Best Preparation Materials for Avaya Workforce Engagement Support Certified Exam

1. You are troubleshooting the number of call employee hay number segments recorded and archived.

Which monitoring tool must be used to get this information?

2. Which three are capabilities and customer impacts of using Avaya Workforce Engagement? (Choose three)

A. It can optimize the workforce.

B. It can improve processes.

C. It can enrich interactions.

D. It can provide expert agent selection distribution.

E. It can generate real time reports.

3. Which account is a member of the SysAdmin role in SQL, and can perform all required activities related to database installation and first-time configuration in Avaya Workforce Engagement?

4. In a scenario with Avaya Contact Recorder Advanced (ACRA) using station-side recording (TDM), which statement is true?

5. The Screen Capture module is installed on an employee desktop.

To communicate with the recorder to track employee logging/logoff, which manages the Screen Capture program?

6. Which account is used by the Avaya Workforce Engagement system to run the reporting service?

7. On a new computer, you are trying to log into the Enterprise Manager for the Application Server. Enterprise Manager is accessible from your Old PC. On the new computer, when you navigate to http://*frameworkserver*wfo, Internet Explorer closes with no error.

What is causing this problem?

8. Where can an Avaya Workforce Engagement administrator see all user changes in its administrative pages?

9. When administering users for Avaya Workforce Engagement, what is the first step in the user management workflow?

10. Which two statements are true about Disk Manager tasks for Avaya Contact recorder advanced (ACRA)(choose two)

11. Which statement about archive database Service role Configuration is true?

12. Which three statements about the Server Readiness Validator tool are true? (Choose three)

13. In Archive, what is the function of a campaign?

14. Which three statements are true about SQL Server Reporting Service (SSRS) requeriment to support reporting in both new and upgraded systems? (choose three)

15. To have voice recording with Avaya Contact Recorder Advanced (ACRA), which data source type does Avaya Workforce Engagement require?

16. The technician has just restarted the WFO_ProductionDomain_ProductionServer Service on the application server and is now having problems logging into the web portal.

What should be checked first?

17. Which two statements about Enterprise Manager (EM) features are true? (Choose two)

18. To have voice recording with Avaya Contact Recorder Advanced (ACRA), which data source type does Avaya Workforce Engagement require?

19. In the Avaya Workforce Engagement, which two statements about framework license activation are true? (Choose two)

20. The technician is configuring the screen recording in an Avaya Contact recorder Advanced(ACRA)environment

What is the first step for setting up the screen recording process?

21. What are the two primary functions of Avaya Contact Recorder Advanced (ACRA)?(Choose two)

22. A technician has installed Screen Capture on an employee Workstation and reads to verify if Screen Capture is running. The technician checks Task Manager

Which two processes must be running to ensure that communication with the recorder is enabled for capturing the screen? (Choose two)

23. You are analysing the IP Capture log for troubleshooting an integration recording issue.

Which statement is true about the information Included in this log?

24. A technician is preparing for an upgrade from Workforce Optimization (WFO) Vll to Avaya Workforce Engagement R20.X.

Which upgrade path must be used?

25. In Avaya Workforce Engagement, which component monitors the managed servers for alarms and collects summary data?