Avaya 21260T Exam Dumps (V8.02) – Get Recommended Study Materials with Verified Questions and Answers to Prepare for the 21260T Exam

1. What best practices should be followed when configuring Call Work Codes? (Select two)

2. When customizing the CMS dictionary, what should you ensure is consistent across all reports?

3. Which tasks can VDNs accomplish in Avaya CMS? (Select two)

4. Which feature of the CMS Supervisor Interface allows real-time monitoring of call center activity?

5. What actions can be triggered by exceptions in Avaya CMS? (Select two)

6. Why is it important to monitor trunk group utilization in a call center?

7. What is a key component in administering agents in Avaya CMS?

8. What is the purpose of making configuration changes in Avaya CMS?

9. What key configurations should be considered when administering trunk groups? (Select two)

10. What are some best practices for administering VDNs? (Select two)

11. Which reports can benefit from the use of Call Work Codes? (Select two)

12. What are key considerations when administering agents in a call center environment? (Select two)

13. What is the main purpose of scripting in Avaya CMS?

14. What is a key consideration before implementing configuration changes in CMS?

15. What is the role of Trunk Group Selection in call routing?

16. How can exceptions be managed effectively in Avaya CMS? (Select two)

17. What is the purpose of Call Work Codes (CWCs) in Avaya CMS?

18. Which feature is used to ensure agents are handling the right type of calls in a call center?

19. What are some potential challenges when managing multiple ACDs? (Select two)

20. What is a key advantage of using VDNs in call centers?