Authentic CIS-FSM Dumps (V9.02) – Enhance Your ServiceNow Certification Implementation Specialist – Field Service Management Exam Preparation

1. A regional bank servicing its Automated Teller Machines (ATMs) is an example of what type of field service?

2. What field service model is used for maintenance at regular intervals?

3. What state must a work order request be in to set dependencies for work order tasks?

4. What do administrators use to create questionnaires for work orders and work order tasks?

5. When can work order tasks be dispatched?

6. Dispatcher workspace looks at which calendar to auto-assign tasks to agents based on availability?

7. Which operational role typically creates personal events for an agent's calendar?

8. How are dispatch groups that can be selected from work order tasks filtered?

9. Where can dispatchers view real-time locations of agents?

10. When using territory management, what can field service admins assign to an individual or group?

11. When using the dispatcher workspace integration with dynamic scheduling, if a dispatcher drags a lower priority task over a higher priority task, what will occur?

12. What state do work order tasks need to be in for dynamic scheduling to assign them?

13. In the context of time recording, “Out of office”, “Meeting”, and “Training” are examples of what?

14. What allows for more accurately tracking agent’s locations through mobile devices?

15. What feature reorders an agent’s tasks for the day as efficiently as possible, using either geolocation or straight-line estimation?

16. What does it mean when you set a work order task as an upstream task?

17. What sets and enforces the order in which a single field agent or multiple field agents perform the tasks assigned to them?

18. Reactive, Planned, and Predictive are examples of what?

19. Which reasons can field agents provide when rejecting tasks that were assigned to them? (Choose four.)

20. What can customer service agents use to create and view associated work order tasks for customer

cases?

21. What can field agents use to record time spent on tasks on a day-to-day basis and submit the time sheet in a single action?

22. Field Service Management (FSM) is a solution for anything that uses which of the following? (Choose three.)

23. Location, skills, and availability are used to determine what?

24. What phase in the baseline ServiceNow field service management process lifecycle immediately precedes the scheduling and dispatch phase?

25. What determines if a rejected task is dynamically assigned to the same agent in the next 24 hours or not?

26. Configuring SMS notifications to customers that include an agent's current location and estimated time of arrival depends on which plugins? (Choose two.)

27. When sourcing a part, the From Stockroom field is auto-populated with a default stockroom location, only if: (Choose three.)

28. Map page markers, map filters, and map data are key components of what?

29. Where can dispatchers view the location history of field agents to track and review their activities over a historical period?

30. Which reasons can field agents provide when rejecting tasks that were assigned to them? (Choose two.)