500-442 Exam Dumps (V11.03) – Help You Prepare all the Important 500-442 Exam Topics without Losing Your Mind

1. How many Workflows are supported by Finesse?

2. What is the maximum number of attributes that can be assigned to an Agent?

3. Which two types of scripts can be created with the Script Editor? (Choose two.)

4. What are the two primary roles of the PSTN and voice gateway in the Unified CCE solution? (Choose two.)

5. Which two role types have access to CUIC reporting objects maintained through a system of Roles and Permissions? (Choose two.)

6. In a CCE Call Flow, how does ICM respond to a CVP new Route Request?

7. Which two functionalities provide an Interactive Voice Response system (IVR) in a Contact Center environment? (Choose two.)

8. Users should be associated as members of a Security Group to access Configuration Manager or Script Editor. Where can this task be accomplished?

9. Which .bat file displays the status of the VXML server and the applications running?

10. How does CUCM function in CCE?

11. Which two steps are required to configure a Supervisor? (Choose two.)

12. Deploying a VXML application is a two-step process. The first step is deploying the projects to a local archive (.zip file using the Deploy option in Call Studio). The second part of the project deployment uses SPOG to transfer the .zip file to the VXML Server(s).

Which option in SPOG will be utilized to transfer these zip files to VXML Server(s)?

13. How can the Extension Mobility feature be described?

14. In a CCE Call Flow, which step comes after the call arrives and is held on a port on the Ingress Gateway?

15. Which variable remains available to all scripts in the system until reset?

16. How does Precision Queue allow callers to reach an Agent that is different from Skill groups?

17. How are additional ICM Tools added?

18. In a contact center, agents must select the Reason Code when they go to the "Not Ready" state.

Which configuration by an administrator in Agent Desk Settings allows this action?

19. Which two servers can be accessed from the Web Administration tool? (Choose two.)

20. What value is used for Variable REQUERY_NO ANSWER?