Real Avaya 7497X Questions and Answers

1. When describing the Avaya Oceana Monitor, which cluster will have a monitoring snap-in installed that will create a web socket subscription service to feed statistics?

2. Which statement correctly describes the Avaya Oceana Monitor?

3. After the new implementation has been performed by the Avaya Business Partner, a customer is trying to login to their Agents Workspaces.

While the agent is trying to login, the engineer finds the following error messages:

2018-04-19 06:04:45,386 [WebContainer : 4] AuthorizationService ERROR C

AuthorizationService-3.4.0.0.340003 C Caught exception while authenticating with data source: HR-LAB

javax.naming.CommunicationException: 135.35.67.19:636 [Root exception is java.net.ConnectException: Connection timed out]at

com.avaya.zephyr.services.production.AuthorizationService.ldap.LdapDAO
ClientImpl.handleAuthenticationSystem

Exception(LdapDAOClientImpl.java:116)

Which Avaya Oceana® snap-in log file contains these log messages?

4. A customer is unable to login to Agent Workspaces, and the administrator finds the following error messages in the log files.

2018-04-19 06:04:45,386 [WebContainer : 4] AuthorizationService ERROR C AuthorizationService-3.4.0.0.340003
C Caught exception while authenticating with data source: HR-LAB

javax.naming.CommunicationException: 135.35.67.19:636 [Root exception is java.net.ConnectException: Connection timed out]at com.avaya.zephyr.services.production.AuthorizationService.ldap.LdapDAOClientImpl.
handleAuthenticationSystemException(LdapDAOClientImpl.java:116)

What is causing these error messages?

5. If not using Security Assertion Markup Language (SAML) authentication in the deployed solution, which statement regarding the Avaya Oceana Agent/Supervisor Login is correct?

6. Unified Agent Controller (UAC) gets the status of the agent stations and interactions data from which Avaya Oceana® core component?

7. A customer reports that Avaya Oceana Workspace agents are not able to connect, and they want to troubleshoot Unified Agent Controller (UAC).

Which log will show more relevant logs for UAC?

8. Which credentials does Avaya Oceana Workspaces use for Agent login?

9. A customer has performed the backup operation for Avaya Oceana® solution.

Where can you see the backup of UCAStore service that has been completed 100%?

10. To perform the restore of the Intersystem cache database, which application file must run from the Install directory of the Omnichannel Windows Multimedia Server?

11. Which two steps must be completed before restoring the backup of the Avaya Oceana® solution? (Choose two.)

12. Which statement regarding UCAStore Backup is correct?

13. A customer wants to take a backup of their email, Webchat and SMS interactions.

Which Avaya Oceana® component must be backed up?

14. When a customer wants to perform a backup of the Avaya Oceana® solution, which three actions must they take? (Choose three.)

15. To take a backup of the Intersystem cache database, which application file must run from the Install directory of Omnichannel Windows Multimedia Server?

16. For an Avaya Oceana® interaction that is being routed through a Self Service (Elite IVR) application on Communication Manager, which state is true?

17. A customer is troubleshooting the integration between AES and Avaya Oceana Call Server Connector.

During the integration the customer finds the following message while checking the AES DMCC log files:

Cd /var/log/avaya/aes/dmcc-trace.log hr-oceana1-aes DmccMain[24600] -06:00 2017 275 1 com.avaya/ aes | :StartApplicationSTE: com.avaya.sessionsvc.SessionServicesImp1 WARNING CAuthentication failed: clientID=XML Encrypted: 192.168.1.100:25067, user=csc

After reviewing the error message, which action will fix the customer’s problem?

18. A customer is running an Avaya Oceana® solution and a technical engineer is troubleshooting an operational issue. Many components are logging errors showing that they cannot connect to Unified Collaboration Module (UCM).

Which three actions will help to verify the current deployed state of UCM in the solution? (Choose three.)

19. Which two log files are used to troubleshoot CSC-AES connection problems? (Choose two.)

20. An administrator logs in to ED admin console to check the current interactions status and finds an ED instance with Event Type “ROUTE_CONTACT_SMS”.

How is the event type mapped to the SMS channel in Avaya Oceana®?

21. A customer is unable to login to the Agent Workspaces with Multimedia Channels. Given these log messages:

2018-04-23 07:01:11, 358 [pool-128-thread-1] config.OcpOceanaMonitorWASProduction INFO C [M:setOceanaHeartbeatMessage][T:null]. OceanaHeartbeatMessage.MessageText: [GigaSpaces connection OK. Database connection is Broken. ORC Rest service is reachable (http 200). AgentControllerService Alive, Cluster Status ACTIVE] Status: [ERROR] 2018-04-24 07:02:09,853 [pool-128-thread-1] serviceability.AgentControllerStatusTask ERROR C [M:agentControllerStatusRunnable][T:null].error in DB Connection com.avaya.ocp.db.util.PersistenceException: java.sql.SQLException: [Cache JDBC] Communication link failure: Connection refused at com.avaya.ocp.db.util.DbConnFactoryDbcpPool.getDbConnection (DbConnFactoryDbcpPool.java:166)

What is causing these log messages?

22. A customer is running an Avaya Oceana® solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana®, it is not delivered to the available agents. During the isolation, the engineer found that the CSC TSAPI application is unable to receive CM events through AES.

To find out what is causing this problem, which log need to be checked?

23. A customer is running an Avaya Oceana® solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana®, the engineer finds an issue with the Avaya Oceana Unified Collaboration model and wants to check the UCM log.

Which two log locations contain the logs for the UCM component? (Choose two.)

24. A customer is running an Avaya Oceana® solution, and the technical engineer is troubleshooting an operational issue. The customer is using the centralized logging Kibana interface to debug the log files.

Which action can the engineer take to quickly file all the ERROR messages in the log files?

25. When a customer leverages Avaya Aura® Experience Portal as their self-service application, during the first leg of voice call processing, which component from the Avaya Aura® stack contacts ContextStore to create a Context ID for the new Voice Interaction?

26. A customer is monitoring the Work Assignment (WA) PU log files to troubleshoot an issue with the Avaya Oceana Agent Workspaces and receive the following log messages:

Log File: wa-wae-pu-*.log

09-20 11:41:29, 855 [wa-engine-thread ] INFO WaeEventMapper C [.2.0.0.480_1] [M:processInboundEvent (ResourceStateEvent) ] [T:]. Resource state change for ResourceStateEvent [triggeringWorkId=00002000521474393284, state=NOT_READY, nativeResourceID=6006800,sourceId=e_CM_1, channel=Voice, accountId=6006800, workLimit=1, activeWorkCount=0] successfully processed

What is the current status of the Agent Workspaces?

27. You have successfully deployed the Avaya Oceana® solution.

Which two verification steps will confirm that the voice interactions can be delivered to Avaya Oceana® agents? (Choose two.)