Pass 7492X Exam With Real Dumps

1. The call center has recently converted from 4 to 5 digit extensions. Since the conversion, callers to the Spanish Customer Service skill report that they can no longer reach a specific agent in the call center, even if they know the extension number.

Which two commands would provide information to isolate the problem? (Choose two.)

2. Which three statements are true about virtual routing? (Choose three.)

3. Best Services Routing (BSR) allows adjusting the idle time of agents when determining agent selection. You are considering the step adjustment set to 20 for a given location.

Which statement about agent adjustments for the considered location step is true?

4. In a multi-site Best Services Routing (BSR) configuration, what is the purpose of the Status Poll vector?

5. In which document can the events table be found?

6. Refer to the exhibit.

The reply-bestvector command is applied to which BSR VDN/Vector?

7. What are the three consideration requirements for the deployment of Network Call Deflection? (Choose three.)

8. To activate and use Best Services Routing (BSR) Available Agent Adjustment, which two must be configured in the Avaya Aura® Elite Call Center? (Choose two.)

9. The Status Poll VDN does not respond to a consider locationvector command.

Which three reasons are causing this problem? (Choose three.)

10. What must be administered in the route-pattern for a multi-site Best Services Routing (BSR) application?

11. To enable a Best Services Routing (BSR) Tie strategy, when the Alternate Selection on BSR Ties determines how BSR chooses which agent, skill, or location to select, which two administration forms need to be administered? (Choose two.)

12. What are two call vectoring command failures for “adjunct routing”? (Choose two.)

13. A customer has calls coming into their contact center constantly. They do not want their customers to be waiting long before their call is answered, even if it is answered at a different site.

Which two features should be used in the vectors to ensure that all calls are answered in a timely fashion? (Choose two.)

14. In administering multi-site Best Services Routing (BSR), what are the two configurations that are associated VDN configurations? (Choose two.)

15. While configuring a vector using the Best Services Routing (BSR) feature, the installer was not able to use the consider location command.

What is causing this problem?

16. A customer wants to evaluate Call Center Elite/Communication Manager system performance to observe usage trends and recommend updates or corrective actions.

Which object should the customer check to evaluate the system performance?

17. A customer with multiple locations wants to effectively balance the call load among agents at the various sites.

Which call center feature can provide this capability?

18. Refer to the exhibit.

What are three reasons for turning on “Net Redir” = y? (Choose three.)

19. What is the process for routing calls to one or more networked locations that appear as a single center called?

20. A customer wants to reduce costs in their contact center. They choose to employ Network Call Redirection (NCR) to eliminate as much private network cost as possible. The call center is using Best Services Routing (BSR) to distribute calls to multiple centers.

Which command in the vector would invoke NCR when using BSR?