Microsoft PL-600 Dumps (V17.02) – The Right Preparation Resource for Microsoft Power Platform Solution Architect Exam

1. Topic 1, First Up Consulting

Case study

This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.

To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.

At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.

To start the case study

To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.

Background

First Up Consulting recruits information technology (IT) workers for temporary or permanent positions at client companies. The company operates offices in multiple countries/regions.

First Up has both full-time and part-time employees. The company has a team or worker support agents that respond to inquiries from current and prospective workers. Some of the worker support agents are multilingual.

The company does not have a standardized tool used for reporting purposes. The organization engages you to implement a new Power Platform solution. Workers are managed by a dedicated team that includes one primary recruiter and a contract assistant. Many client companies live in areas that do not allow for mobile data connections.

Current environment

Existing systems and processes

- First Up uses an on-premises system to manage current and historical patient data including medications and medical visits.

- The company plans to reference historical data in the existing system. The records held in these systems will not be migrated to the new solution except for medication information.

- Employee authentication with the existing system is provided by an on-premises Active Directory instance that is linked to Azure Active Directory.

- An appointment record is created for each visit with a worker. The record includes worker contact information, preferred language, the date and time of the appointment, and other relevant data. This information is reviewed by the worker’s primary recruiter.

- First Up has no current capabilities for forecasting future worker needs based on the data held.

Client company visits

Before First Up signs a contract to place workers at a client company, a member of the audit team visits the company and interviews company management. Audit members use different types of devices including Android and iOS devices. First Up has no plans to require the use of a single type of device. Audit team members currently record information about workers on paper forms. Team members enter information from paper forms into the system when they return to the office.

First Up audits client companies at least once each year but may schedule additional visits based on feedback from workers that they place at a client company.

Requirements

General

- There is no standardized communication tool across the company, and this causes communication issues between different teams.

- First up employees must be able to contact each other by using a secure system to ask and answer questions about medical cases.

- Workers must be able to communicate in near real-time with worker support agents.

Client company visits

- Audit team records must be locked after they have been reviewed by a First Up manager. No further edits to the record can be carried out. This must be implemented using standard available system functionality.

- Audit teams must be able to enter records of their visits to the companies where they have or may place workers. Audit teams must be able to update any necessary records with the latest information.

- The solution must support tracking of security clearance information for a worker including the date, status, and certifying agency.

- When a worker makes an appointment, the appointments must appear in the timeline for the worker’s contact record.

Job history information

- The solution must provide a worker appointment booking system that can access worker historical job placement data.

- The solution must allow employees to associate a primary recruiter with each worker. The solution must also allow multiple secondary recruiters to be associated with each worker.

- Every worker assessment performed must be validated and countersigned by the primary recruiter for a worker.

- Job posting data from previous work engagements must be accessible by the Power Platform solution to ensure that new job postings are accurate.

- First Up staff members must be able to view and update worker records. They must be able to see current and historical job placement data on the same form in the new solution.

Worker access

- The solution must support workers that speak different languages. The solution must provide automatic translation capabilities.

- The solution must support near real-time communications between workers and recruiters.

- Workers must be able to view their records online. Workers must be able to enter any additional information that is required by or may be helpful to recruiters.

- The solution must provide workers a way to search for general information about available positions.

- Workers must be able to request copies of their records by using a chatbot. Workers must be able to provide information to a recruiter as needed.

Data platform

- Audit teams must have the ability to view worker information on their mobile devices.

- Audit teams must be able to record data during visits to locations where workers are placed.

- The solution must support the ability for a corporate governance auditing team to periodically audit the organization’s records, policies, and procedures.

Reporting and analytics

- The reporting and analytics team must be able to create reports that include data from all facilities and all workers.

- Management reports must present an overview of the entire organization. Other reports may be limited to specific offices.

- You must create dashboards that show the status across all groups of workers. The dashboards must be embedded into the Power Platform apps. Updates to data must be displayed in near real time.

Security

- Authentication for all user types must be managed by a single platform. IT teams must use PowerShell to apply security permissions for users.

- Worker records must only be viewed by the recruiting office that the worker visits.

- Worker still records must be archived after ten years and are then removed from the main system. Worker information must not be deleted from the system while skill and job placement history records for the worker exist in the system.

- User security roles must be customized to ensure that users are able to interact only with the specific data in which they need access.

- Workers must be able to sign into a portal by using their own email address. Workers must be required to use a secure method of authentication to be able to view their data.

- Alerts regarding the number of recruited and placed at client companies must be updated as background processes.

Issues

The organization reports the following issues:

- Recruiters report that they cannot see historical job placement data for workers.

- API usage reports show that the number of API calls made exceeds limits. This causes delays saving data.

- Users cannot view Power BI reports within the Power Platform apps.

- Some security clearance information for workers not visible from within the Power Platform solution.

- Audit teams report that they cannot view or edit worker data when the device on which they access the solution does not have network connectivity.

- The testing ream reports that one of the canvas apps is not working as expected. An error message displays as specific pages load.

DRAG DROP

You need to recommend the appropriate messaging channel solutions for the organization.

What should you recommend? To answer, drag the appropriate messaging options to the correct user types. Each messaging option may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

2. You need to recommend a reporting solution for the organization.

Which two options should you recommend? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

3. You need to recommend a solution for handling data entry requirements for the mobile audit teams.

What are two possible ways to achieve the goal? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

4. DRAG DROP

You need to recommend solutions to meet the organization’s communication needs.

What should you recommend? To answer, drag the appropriate technologies to the correct groups of users. Each technology may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

5. HOTSPOT

You need to ensure that the solution meets the data security and compliance requirements.

What should you recommend? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

6. You need to recommend technology for accessing historical job placement data.

What should you recommend?

7. HOTSPOT

You need to design tables for the solution.

What should you recommend? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

8. HOTSPOT

You need to recommend solutions for the organization’s technical challenges.

What should you recommend? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

9. HOTSPOT

You need to recommend methods to resolve the organization’s issues.

What should you recommend? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

10. DRAG DROP

You need to recommend methods for assigning security to each group of users.

What should you recommend? To answer, drag the appropriate methods to the correct groups of users. Each method may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

11. You need to investigate the canvas app functionality issues.

Which two tools can you use? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

12. Topic 2, Relecloud

Case study

Overview

This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.

To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.

At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.

To start the case study

To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.

Background

Relecloud provides regional air service in North America. The company uses a variety of systems, apps, and services to manage the business. You are hired to design a new solution to manage passenger information, reservations, and maintenance.

Current environment

- The company uses Microsoft Office 365.

- The company has a custom app for managing and tracking passenger luggage. The app uses Microsoft Dataverse.

- For flights longer than four hours, passengers receive a meal. Customers can select a meal when they make a reservation and can save the meal choices as a customer preference.

- The company offers two types of meals: standard and vegetarian. Meal types can be temporarily unavailable. The airline is considering offering other meal types, such as gluten-free and low-sodium options.

- The company uses paper-based reservation checklists to help ensure that all the steps for a reservation are complete.

- The company uses vendors to service aircraft.

Environment

- Ensure that employees can sign in to all Microsoft apps by using one set of credentials per employee.

- Minimize the use of third-party products and custom development.

- Reduce customer support call volumes by having the system automatically resolve common issues.

- The security rule for agents must contain the privileges in the default Customer Service Representative security role.

- Log issues as cases. The case form must show variable sections based on the case type. Include a custom entity named Seats and grant agents access to the entity.

- Application use layout should be role specific.

Agents

- You must standardize the format used by agents to enter customer phone numbers.

- Agents need a solution to replace paper reservation checklists.

- Agents need dashboards to show a current count of all reservations on the entity.

- Agents need a way to track reservation issues.

- Agents need a visual indicator in the interface to determine the reservation step to provide a seamless customer experience.

- Agents need different versions of cancellation policies to send customers. One version must be controllable within the system.

- Agents need to view which pieces of luggage match to each passenger, and then need to add the total on the passenger record.

IT

- IT staff needs a mobile solution to see IT cases at the top of the menu since this is their primary focus.

- IT staff needs a system that is easy to navigate to active cases.

- IT specialists want to design Power BI reports. They need to understand the underlying table relationships of the system.

- IT specialists need a solution that is visual rather than text-based so they can quickly complete their tasks.

Management

- Management requires paginated reports for stakeholders.

- Management wants to provide frequent flyers with better service when the flyers call.

- Managers need to see all customer dashboards at the top of their menu on their mobile device.

Maintenance

- Maintenance supervisors must not have access to Dynamics 365 Customer Service. The supervisors must be able to communicate with the contracts team about contracts.

- Aircraft maintenance vendors must have only view and upload privileges to their invoices and receipts.

- Contracts with maintenance companies must be stored in Dynamics 365 Customer Service.

You need to recommend a solution for agents when working with customers to make reservations.

What should you recommend?

13. You need to recommend the field type to use for configuring meal selections during reservation.

Which field type should you recommend?

14. DRAG DROP

You need to recommend a solution for integrating luggage information.

What should you recommend? To answer, drag the appropriate types to the correct tables. Each type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

15. You need to recommend an authentication solution for the planned implementation of Dynamics 365.

What should you include in the recommendation?

16. You need to create an Agent security role.

Which three actions should you recommend? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

17. You need to select an appropriate app for Relecloud.

Which app should you recommend?

18. You need to provide the IT specialists with design diagrams.

What should you provide?

19. DRAG DROP

You need to propose a solution for form requirements.

What should you recommend? To answer, drag the appropriate solutions to the correct requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

20. HOTSPOT

You need to recommend a collaboration tool for each group.

Which tool should you use? To answer, select the appropriate tool in the answer area. NOTE: Each correct selection is worth one point.

21. You need to recommend a feature that erases agent workloads and resolves reported issues.

What should you recommend?

22. You need to provide the IT team and managers with a mobile solution.

How many apps should you recommend?

23. HOTSPOT

You need to recommend tools for agents and management.

Which tools should you recommend? To answer, select the appropriate option in the answer area. NOTE: Each correct selection is worth one point.

24. Topic 3, Fabrikam, inc.

Case study

Overview

This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.

To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.

At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.

To start the case study

To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.

Background

Fabrikam, Inc. manufactures industrial metal cutting machines. The company installs and services the machines for customers.

Fabrikam has manufacturing plants in Canada, France, and China. The company also has regional service organizations that are responsible for installation and maintenance of the machines.

Current environment

Overview

Operations for the company are managed very informally. Only a small number of long-term employees are aware of all manufacturing processes. The company has been experiencing quality issues associated with its manufacturing operations and installations.

The company wants to implement a way to capture quality inspection results for each machine produced. Current inspection checklists are stored in the Files section of a Teams channel for inspectors. Inspectors commonly print the incorrect inspection checklist.

The company has specific inspection stations for certain inspection steps. Each station has the gauges and equipment required for related inspection steps. There is often a backlog at specific inspection stations. This results in delays in shipping machines to customers.

Accounting system

- The current system does not handle shop floor or manufacturing planning functionality.

- Machines are assigned serial numbers and placed in stock until they are shipped to customers.

- Employee information is maintained only within the accounting system. Access to the information is strictly controlled due to privacy regulations and company policies.

Other systems

- The company has an enterprise Microsoft 365 subscription. The company uses Microsoft 365 only for sending and receiving email. The company uses photos of employees to generate employee badges. Photos are uploaded into Microsoft 365 user profiles.

- The company recently started using Dynamics 365 Field Service to manage and maintain the machines that it installs for its customers. The app has not been customized.

- The company has added roles, skills, and certification proficiencies to Dynamics 365 Field Service resources to support both customer onsite inspections and final manufacturing inspections.

Requirements

Quality inspection app

Fabrikam is evaluating Microsoft Power Platform to determine whether it can meet the company’s requirements for a manufacturing defect and quality inspection solution. Each machine produced must be subjected to a quality inspection at various points during production. Each machine must undergo a more extensive quality inspection before the machine can be shipped to the customer.

Inspection orders

- Inspection orders must:

* Allow entry of quality ratings of passed or failed for each quality metric identified for the machine being rated.

* Include information about the person who performed each inspection step and any comments made by the inspector.

* Be automatically marked as failed if one inspection step rating is marked as failed.

* Be automatically marked for re-inspection should a machine fail inspection. The new inspection order must be created by using the originating inspection order as a template.

- Inspectors must fill in findings comments and upload at least one photo for any inspection step that is marked as failed.

Inspection standardization

Standardized checklists must be stored in the solution for use by inspectors. A copy must be created when a new inspection is initiated.

The solution must:

- Prevent an inspector from proceeding to the next step of the checklist until required information for a step is entered.

- Support the addition of steps to inspections to support custom features added to a machine for a customer.

- Support the direct input of measurements from testing gauges to avoid incorrect readings being entered by inspectors.

- Provide a visual representation of the testing measurement limits for each step. Include an indication of how the measured value compares to measurement limits and whether the measurement is within tolerance. Users must be able to configure the visualizations to display the minimum value and maximum value, and whether the reading is within the tolerance of a single targeted value. It must also be able to be used for maintenance inspections once the machine has been installed.

- Support the ability to store photo references within each inspection step to document defects found during inspections.

Security

- Users must be active employees of Fabrikam.

- When a user signs into the inspection solution, the solution must display a picture of the employee who has signed in.

- Supervisors must be able to modify standard checklists. Other employees must be prevented from modifying checklists.

- You must prevent users from changing inspection order data once an inspection is marked as final.

Analytics and reporting

The solution must:

- Provide metrics including existing and upcoming demand by inspection station, average time spent per user at a station, and average time a machine spends at each inspection point.

- Provide metrics per inspector including number of inspections performed by month, and number of inspections per rating type (pass, fail).

- Provide a printed quality certificate to be included with each machine.

Issues

During initial testing of the solution, testers report that they cannot see the photos taken during a previously failed inspection.

You need to recommend a solution for creating the initial inspection checklists.

What should you recommend?

25. HOTSPOT

You need to recommend a solution to meet user interface requirements.

What should you recommend? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

26. HOTSPOT

You need to recommend solutions to meet the integration requirements.

What should you recommend? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

27. HOTSPOT

You need to design the quality inspection order data model.

What should you recommend? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

28. HOTSPOT

You need to recommend the appropriate components to meet the inspection requirements.

What should you recommend? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

29. HOTSPOT

You need to recommend components to meet the re-inspection requirements.

Which components should you recommend? To answer, select the appropriate options in the answer

area. NOTE: Each correct selection is worth one point.

30. You need to recommend a method for transferring machine information to Dynamics 365 Field Service.

What should you recommend?

31. You need to recommend a solution to collect the information required to meet reporting requirements.

What should you recommend?

32. HOTSPOT

You need to recommend solutions to meet the inspection requirements.

What should you recommend? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

33. You need to manage user access to the app.

Which two connection types should you recommend? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

34. You need to resolve the issue reported during testing.

What should you do?

35. You need to recommend an environment for the inspection solution.

Where should you recommend installing the solution?

36. Topic 4

Background

VanArsde1, Ltd. builds custom homes. The company has one Azure tenant and uses multiple systems to manage the sales, construction, and warranties of the homes.

The company has three departments: sales, construction, and warranty. Sales, contract, and warranty information is not shared among the departments.

The owner of VanArsde1, Ltd. requires a consolidated system that the company can use to track each home's progress.

Sales

• Company employees use Microsoft Outlook for all communications.

• Company employees use Microsoft Word to create sales contracts.

• Employees in the sales department are frequently in different locations and work different hours from each other.

• Employees in the sales department use a Contracts team in Microsoft Teams to collaborate.

• The company uses a third-party marketing tool to update contacts every day.

Current environment

• Contacts' names must be formatted before they are imported from the third-party marketing tool.

• The company must retain contracts for five years.

• The company requires that the sales department display the All Contracts view in Microsoft Teams.

• All contract information must be stored in the All Contracts view.

• Contracts must not be lost if a device is lost or stolen.

Issue

• Employees in the sales department store contracts on their local computers.

• The construction team receives a copy of a contract only when the sale of a home is complete.

Construction

Current environment

• Employees in the construction department use Project Online to manage schedules.

• Employees in the construction department use Microsoft Excel to manage the costs of projects

• The main supplier of construction materials provides an API to the company. The company uses the API to manage supplies for projects in near real time.

Requirements

• Employees in the construction department must be able to demonstrate how their work is performed rather than document their process.

• The company requires that project schedules be created less than a week after a contract is signed.

• A field must sum up the costs of the materials.

Issues

• Employees in the construction department are unable to schedule resources because they are not informed of future projects.

• Employees in the construction department currently enter basic project information manually for each software application.

Warranty

Current environment

• Employees in the warranty department use Excel to track project issues and resolutions.

• The company requires that employees in the warranty department meet with each other in person to discuss their job roles.

Requirements

• The company requires that warranty claims be resolved in less than a month.

• The company requires that all claims be entered in the system along with their related issues.

• If a claim is found to be invalid, the company requires that the claim and its related issues be deleted.

Issue

• Employees in the warranty department report that they are frequently sent to homes without knowledge of what is in scope for the project.

General

Requirements

• The new system must use the development and production environments

• The development environment must be the master of all changes.

• All table changes must be added to a solution. Changes to the solution must not be allowed to be made in the production environment.

• Each department must have a custom app. Employees must be able to access only their department's app.

• All sales, contract, and warranty data must be shared among the departments.

• The project manager must be solely responsible for creating and owning the deployment plan for projects.

• All projects must run by using the Agile methodology.

• The deployment plan must include the environment setup, training plan, rollout strategy, and deployment support.

Issue

The IT manager reports that the deployment plan is not complete.

You need to identify a product that can perform the functions of the current tools with minimal custom development.

Which product should you use?

37. You need to design the security strategy for employees.

What should you use?

38. You need to configure Microsoft Dataverse to retrieve external data for the sales and construction departments.

Which connection methods should you use? To answer, move the appropriate connection methods to the correct requirements. You may use each connection method once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

39. You need to conduct discovery meetings to gather information for each job role.

Which type of meeting should you use for each department? To answer, move the appropriate meeting types to the correct departments. You may use each meeting type once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

40. You need to resolve the deployment plan issue.

What should you request?

41. Topic 5, Misc. Questions

A company uses two separate unlinked apps to manage sales leads: a Power Apps app and a third-party application.

The client has the following requirements:

✑ Manage all leads by using the Power Apps app.

✑ Create a lead in the Power Apps app when a user creates a lead in the third-party application.

✑ Update leads in the Power Apps app when a user updates a lead in the third-party application.

✑ Connect to the third-party application by using an API.

You need to recommend strategies to integrate the Power Apps app and the third-party application.

Which three options can you use to achieve the goal? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

42. DRAG DROP

You are designing a business strategy for a client who has a Power Platform solution.

The client works with critical data where any data loss creates a high risk.

You need to document the failover process for the stakeholders.

Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

43. A large company experiences high staff turnover rates. As a result, the company must add or remove multiple system user accounts daily.

You need to recommend a security concept which will facilitate complex security profiles to entities for large groups of users across the Power Apps and Dynamics 365 applications.

What should you recommend?

44. HOTSPOT

You are designing a Power Platform solution for a company that provides in-home appliance maintenance. When a customer schedules a service appointment, a dispatcher assigns one technician for a specific time and location.

The solution must capture information about the technician assigned to each appointment and the list of tools that the technician must bring to the appointment.

You need to recommend the data type for the captured information.

Which data type should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

45. HOTSPOT

An animal welfare organization wants to track the movement of wolf packs in a region. Cameras at specific locations capture images when motion is detected within the camera sensor range. Staff upload the images manually to a shared drive and then analyze the images.

The organization wants to automate image capture and analysis.

The organization has the following requirements:

✑ Save captured images in an appropriate location.

✑ Analyze saved images by using an image recognition process.

✑ Display data in real-time dashboards.

You need to recommend the correct technology for the requirements.

What should you recommend? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

46. You are designing a Power Platform solution.

The company wants its development team to adopt the construction of repeatable components for its implementation team to reuse on different entities and forms.

You need to recommend a technology that meets these requirements.

Which technology would you recommend the developers adopt to assist the implementation team?

47. A company uses manual processes to track interactions with customers. The company wants to use Power Platform to improve productivity.

The company has the following requirements:

✑ Provide customers with an online portal where they can submit and review cases.

✑ Ensure that customers can chat online with a customer service representative at any time.

✑ Route chats to customer service representatives based on skill and availability.

You need to recommend a solution to the company.

Which three components should you recommend? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

48. A client uses Dynamics 365 Sales, Power BI datasets, and Power BI dataflows.

The Dynamics 365 Sales implementation has security roles that restrict data export. You need to ensure that data has the same restrictions in Power BI as it does in Dynamics 365 Sales.

You need to design the security to avoid sensitive data from being seen.

Which two actions should you recommend? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

49. DRAG DROP

You need to recommend methods for assigning security to each group of users.

The customer provides the following requirements:

✑ Customers need the ability to submit a case through an online portal.

✑ Portal must handle 75 concurrent users submitting cases.

✑ Service data must be retained for at least six years.

You need to determine which requirements are functional or non-functional.

Which requirements are functional or non-functional? To answer, drag the appropriate types to the correct requirements. Each type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

50. You are a Power Platform consultant for an internet support company.

The company lacks a budget to buy third-party ISVs or add-ons.

The company requires a new system that achieves the following:

✑ All support issues must come in by email, need to be logged, and assigned to the support group.

✑ Accounts must synchronize with the parent company Oracle database.

✑ Reports must be sent to the executives on a weekly basis.

✑ No custom code will be used in the system.

You need to recommend the components that should be configured.

Which two components should you recommend? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

51. DRAG DROP

You are performing a requirements analysis for a customer.

The customer provides the following requirements:

✑ Power Platform storage capacity must remain under 100 percent.

✑ Customer service representatives must be sent an email when they are assigned a case.

✑ Help desk technicians must be shown an error message when they try to delete a task row.

✑ The plug-in pass rate must remain over 99 percent for the production environment.

You need determine if the requirements are functional or non-functional.

Which requirement type should you use? To answer, drag the appropriate requirement types to the correct requirements. Each requirement type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

52. A company has a website that contains a form named Contact Us. Data from completed forms is saved to a shared document. An office administrator periodically reviews the document. The office administrator sends new submissions to another employee who creates contacts or updates existing contacts.

You need to recommend a solution to automate the process.

What should you recommend?

53. HOTSPOT

You need to design a Power Platform solution that meets the following requirements:

✑ Capture data from a row during deletion to be used in an automated process.

✑ Use AI to process forms and automate data entry from paper-based forms.

Which requirements can be met by using out-of-the box Power Platform components?

Instructions: For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point.

54. A company has a custom web-based solution that is hosted on Azure. You design a Power Platform solution to provide the company additional capabilities.

You need to integrate the Power Platform solution with the web-based solution.

What should you recommend?

55. You are designing a self-service portal for a company.

The portal must meet the following requirements:

✑ Customers must be able to submit and review cases.

✑ Customers must be able to chat with service representatives in near real time.

✑ Allow service representatives to select cases from queues and use knowledge articles to resolve customer concerns.

You need to recommend solutions for the company that do not require custom development.

Which three apps or services should you recommend? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

56. HOTSPOT

You are designing a Power Platform solution for a company.

You have the following requirements:

✑ Users in the human resources department must be able to create tasks.

✑ Users in the human resources department must be able to assign cases to other users.

You need to recommend security settings to the company.

What should you recommend? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

57. A company has a list of contacts in a Microsoft Excel file. The company wants to load the contact information into a Power Platform solution.

You need to recommend a data-loading solution.

What should you recommend?

58. You are designing the data model for a school. The school wants to track students’ enrollments in courses.

The system must meet the following requirements:

Track the courses in which each student is enrolled.

Track the students that are enrolled in each course.

Track dates when each student enrolled in each course and the person who approved the enrollment.

Allow users to create a report that details which students are enrolled in which courses.

You need to recommend a data model that will fit the school’s requirements.

Which logical model should you recommend?

A)

B)

C)

D)

59. HOTSPOT

A company plans to create a Power Apps portal to manage support cases for customers. The company has an account hierarchy for customers. The hierarchy supports accounts, cases, and contacts where both contacts and cases belong to their relevant account.

The company has the following requirements:

✑ Portal users must only see the notes for the cases that they manage.

✑ Portal users must only see cases that are submitted by their colleagues.

You need to design the security model for the portal.

Which entity permission scope should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

60. HOTSPOT

A company offers continuing education courses for medical professionals. Each time a course is offered, the company tracks that the session has taken place in an Excel workbook.

The company maintains a list of required qualifications for an educator to teach a course.

Educator qualifications range from languages spoken to advanced degrees.

The company needs the following custom table relationships defined:

✑ Associate educators with a list of their professional qualifications.

✑ Assign a primary educator to each course that is held.

✑ Collect information about every course that is held.

You need to determine the type of relationship that best fits the requirement.

Which type of table relationship should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

61. HOTSPOT

You are designing the security model for a Power Platform solution.

The security model must meet the following requirements:

✑ Restrict sharing of data between Power Automate connectors.

✑ Ensure that environment administrators only see users who require access in the enabled user list.

You need to recommend security features for the solution.

What should you recommend? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

62. You are designing a database table for a client.

You have the following requirements:

✑ Maintain a comprehensive list of colors and their corresponding RGB values and hexadecimal values.

✑ Prevent the addition of duplicate colors based on the hexadecimal value for the color.

You need to recommend a design for the table.

Which two actions should the client perform after the table is created? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

63. HOTSPOT

A company uses Dynamics 365 Sales and Power BI.

Sales managers must be able to keep track of changes to their pipeline in the following ways:

✑ Notify the sales managers when an Opportunity changes sales stage.

✑ Notify the sales managers when the pipeline drops below 2.5M USD.

✑ When reviewing the pipeline in Power BI, a sales executive must be able to add a Playbook to an Opportunity.

You need to recommend a solution that meets the company requirements.

Which combination of solutions should you recommend? To answer, select the appropriate option in the answer area. NOTE: Each correct selection is worth one point.

64. A company is implementing Dynamics 365 Sales.

The company has turned off out-of-the-box quote calculations in order to implement its own custom calculations.

When users update a line item on a quote, they expect to see an updated total for the quote in real

time. Users are reporting inconsistent behavior, with some aggregations taking up to two hours.

You review the system design and notice many asynchronous workflows.

You need to recommend a solution to enable the calculation in real time.

Which two options should you recommend? Each answer presents a complete solution. NOTE: Each correct selection is worth one point.

65. You are designing a model-driven app that allows a company to manage sales opportunities.

The company has a complex security model that includes the following requirements:

✑ The vice president of sales must be able to see opportunities for sales managers and sales representatives.

✑ Sales managers must be able to see opportunities for all sales representatives.

✑ Sales representatives must only see opportunities that they own.

You need to recommend security tools for controlling user access.

Which two tools should you recommend? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

66. A company sells antique books. The company stores data about book locations in an existing system by using the following database fields: Room, Shelf.

The company must import the data from the existing system into a Power Platform solution. Existing data into must be modified to match the design of the new solution.

You need to recommend a solution to combine the room and shelf fields into a single column during the import process.

Which tool should you recommend?

67. A company has a Power Platform environment that connects to a third-party marketing application.

The company reports that the data in the Power Platform lead table does not match data from the marketing application.

Issues include:

✑ The owner data in the lead table and the third-party application do not match.

✑ The Topic column has more information than the related record from the marketing application.

✑ There are differences in how telephone numbers are formatted.

✑ You need to determine which processes are causing the issues.

Which three processes may be causing the differences observed? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

68. HOTSPOT

A company has a Power Platform environment that connects to a third-party marketing application.

The company reports that the data in the Power Platform lead table does not match data from the marketing application.

Issues include:

- The owner data in the lead table and the third-party application do not match.

- The Topic column has more information than the related record from the marketing application.

- There are differences in how telephone numbers are formatted.

You need to determine which processes are causing the issues.

Which three processes may be causing the differences observed? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

69. A company has a Power Platform solution that integrates with a third-party system.

The client reports that unexpected updates are being made to the Accounts table.

You need to determine the root cause of the issue.

In which three locations should you investigate? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

70. You are designing a Power Platform solution.

During quality assurance testing the API limits are reached.

You need to identify and resolve the issue.

Which two actions should you recommend? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.