CIPS Level 3 Qualification L3M4 Dumps (V9.02) – Your Comprehensive Study Guide for Team Dynamics and Change L3M4 Exam Preparation

1. Peter Scholtes developed a matrix which looks at the relationship between how much a leader is perceived to care, and how competent the leader is perceived to be. This matrix is often called the 'trust matrix'.

Based on Scholte’s Trust matrix, which of the following terms would apply to a leader that the team thinks cares a lot, and is also very capable?

2. Giving employees the right to make modest decisions in an independent and self-directing way, on behalf of the organisation. Trusting employees to do the right thing, for example, when faced with a customer complaint.

3. ‘Other people are only ever in it for themselves, and never act for honourable or unselfish reasons’.

4. Where an organisational internal customer / user deliberately circumvents the procurement function, and buys from an external supplier without following due procedure. This is commonly called:

5. Management studies and experiments over several decades have found that increased participation of workers in decision-making about changes tends to lead to (choose one):

6. According to CIPS / Profex, which one of the following is not a connected stakeholder? Select one.

7. An expediter would be expected to primarily:

8. ‘Positivity’ is about (choose one):

9. ‘I have my doubts about that’.

10. Thinking of Tannenbaum and Schmidt’s work, which of the following terms describes a leader @who is not a dictator, but nonetheless makes the decisions. The team depends heavily on the lead-er, and what the leader says'.

11. According to CIPS, which of the following are not included in the five ‘rights’ of procurement and supply?

12. Thinking about the STEP / PESTEL / STEEPLE model, into which two categories would taxation most suitably fall?

13. Spot the one which is one of the seven wastes.

14. Goals should be either / or (choose two):

15. Thinking of the cultural web (Johnson and Scholes), which of the following refers to the idea that past events will be recurringly discussed and kept alive by current employees telling newcomers, reinforcing certain aspects of culture?

16. 'A person who sees the big picture. Thinks accurately and carefully. May lack energy and the ability to inspire others'.

Which one Belbin's team roles is being described here?

17. Conscious knowledge of one’s own character and feelings C a cornerstone of emotional intelligence C sometimes described as ‘know thyself’:

18. The potential benefits of a cross-functional team are just that C potential. None is guaranteed. How-ever, some benefits seem more likely than others.

Which one of the following suggested benefits is least likely to automatically follow from the creation of an effective cross-functional team?

19. Kotter and Schlesinger suggested six approaches to organisational change. One approach is based on the idea that people don’t really understand, and by increasing their understanding, commitment could be won. This relatively soft approach to change is called:

20. A cross-functional team is created to help progress the development of a new product in a manufacturing business.

Which two of the following activities are unlikely to be allocated to the representative from the accounting and finance function?

21. Where there is transformational change coupled with a rapid rate of change (‘big bang’), is this:

22. ‘A person who is reliable in seeing a task through to the end’. From the ‘doing / acting’ section, which of the Belbin team roles is being described here?

23. ‘A person who cares for individuals and the team, a good listener, finds it hard to take difficult decisions’.

From the ‘concern for people and feelings’ section of Belbin’s roles:

24. Peter Kraljic first published his Portfolio Purchasing Model in a paper entitled ‘Purchasing Must Become Supply Management’ in the Harvard Business Review in September of which year?

25. ‘A person may exert power on the basis of their formal authority or status’

Which of the French and Raven sources of power is being described here?

26. Which one of the following is very commonly seen as being the primary role of the procurement function (especially by those outside the procurement function)?

27. Which one is not part of Lewin’s Force Field Analysis model (overcoming resistance to change)?

28. Which of the following is a benefit from compliance with procurement processes and procedures? Select all that apply.

29. ‘A person who is reliable in seeing a task through to the end’.

Which of the Belbin team roles is being described here? (An easy one C perhaps too easy)

30. Where there is transformational change coupled with a slow rate of change, is this:

31. The view that financial rewards are welcome, but are not everything; that workers are willing to take on responsibility and enjoy a problem-solving approach is in line with Theory (Douglas McGregor):

32. People are inherently happy at work.

Workers seek responsibility.

Financial reward at work is welcome, but motivation, job satisfaction and recognition are equally A.

33. A functional organisation structure can lead to a 'xxxx' effect whereby employees do not communicate effectively horizontally across the structure with each other. Choose one to replace 'xxxx'.

34. Which two of the following are ‘soft’ factors, within the framework of the ‘McKinsey 7S’ model?

35. Peter Scholtes identified ten behaviours (have you noticed ho it's always ten, never nine or eleven?) which commonly create problems in teams.

Which are the three out of the four shown, which are genuine Scholte terms to describe these undesirable behaviours?