(August 1st, 2024) Updated CSCP Dumps (V10.02) – Offer the Comprehensive CSCP Exam Questions and Answers to Achieve Success

1. The question below is based on the following flowchart:

Which of the following phrases most accurately describes the complete flow of demand information?

2. The focus of collaborative supply chain management differs from a transactional approach by its emphasis on the:

3. Which of the following scenarios represents a correct application of the Supply-Chain Operations Reference-model (SCOR)?

4. The primary objective of supply chain management is:

5. Which of the following levels in a supply chain network represents the most upstream external activity?

6. Which of the following marketing strategies emphasizes offering services at a lower price than rival services with comparable features?

7. The primary reason for the evolution of the supply chain is:

8. Which of the following factors typically is the most significant impediment to implementing collaborative commerce?

9. Compared to a global strategy, a multicountry strategy would be characterized by:

10. Which of the following corporate strategies is most consistent with a flexible supply chain strategy?

11. Which of the following considerations is an important supply chain design decision?

12. When designing a supply chain for strategic advantage, a company first should consider:

13. Supply chains delivering products or services are most able to respond quickly to changing market requirements when:

14. Risk pooling enables a lower total inventory level without affecting service levels based on which of the following assumptions?

15. The purpose of continuous improvement in the supply chain is to:

16. After identifying the potential causes for delays in communicating demand information up the supply chain, the trading partners should take which of the following actions?

17. Which of the following situations is an example of postponement?

18. Which of the following situations is an example of inventory being held as a way to balance supply and demand?

19. A company's annual cost of goods sold is $350 million, and inventory carrying cost is 18%. The company averages four inventory turns.

The cost savings resulting from increasing inventory turns from four to six would be:

20. Continuous improvement is best described as:

21. The factors to consider in the make-or-buy decision include costs, proprietary knowledge, and:

22. Using an independent service provider for logistics would be most appropriate in which of the following situations?

23. The most likely benefit of implementing a collaborative transportation management system is:

24. Which of the following attributes typically makes reverse logistics processes more complicated than outbound logistics processes?

25. A remanufacturer of equipment is most likely to have what type of supply chain?

26. A firm wants to lose customers that don't value the unique products and services the firm offers and to attract and retain customers that want what the firm offers.

Engaging in this activity should allow the firm to:

27. A firm has identified groups of customers based on specific characteristics the customers desire from products and services the firm can provide. Characteristics include lead times, pricing tiers, and service levels. The firm is engaged in which of the following activities?

28. The value that logistics provides within the supply chain can best be summarized as:

29. A manufacturer of plastic components that are sold either directly or through distributors wants to identify the requirements of the end customers for each market segment.

Which of the following approaches would be most appropriate?

30. The process of gathering data about what customers need and ensuring that desired features are included in the design and initial planning phase of a new product or service is known as:

31. A manufacturer can simplify the forecasting process by pooling demand forecasts for a product group and then:

32. Which of the following types of information would be an appropriate basis for a qualitative forecast?

33. The use of a seasonal index as a forecasting technique measures the ratio of the:

34. Medium-term demand management projections are used primarily to:

35. Which of the following strategies is used primarily for demand planning?

36. In addition to sales history, current customer orders, and forecasted demand, which of the following

data sources should be used as part of a demand management process?

37. Demand management involves which of the following undertakings?

38. Which of the following forecasting methods relies on the opinions of a panel of experts?

39. What is the primary role of marketing in supporting supply chain management?

40. Which of the following practices has improved management of the customer pipeline?

41. The probability of customer dissatisfaction is highest when which of the following conditions exists?

42. Which of the following actions typically would be the first step in implementing the philosophy of customer relationship management?

43. Which of the following customer relationship management activities most appropriately is used for revenue generation?

44. Compared to mass-media marketing, customer relationship management has the advantage of allowing the organization to:

45. A manufacturer uses standard costing, and a potential supplier uses activity-based costing.

This difference most likely will have implications for which of the following types of future decisions?

46. Compared to a blanket purchase order, a supplier alliance agreement is best differentiated by:

47. Incorporating supplier input into product and process design helps to:

48. A media company offers a majority of its movies through a specific distributor. The media company is beginning to produce content for a new foreign market to which the distributor has exclusive access.

To maximize savings and gain entry to this new market, the media company should:

49. A company considers outsourcing its information technology support to a low-cost region on another continent. The company currently has no business presence there.

Which of the following actions is most effective in helping to select a service provider?

50. Which of the following benefits of supplier relationship management typically results from collaboration with a few critical suppliers?

51. Which of the following organizational design choices is an example of vertical integration?

52. A company that produces standardized products and sells them through retailers via a responsive transportation system has decided to expand its sales with an online store for customized products.

Which of the following distribution strategies would be the most appropriate for the business-strategy change?

53. A company manufactures special products for select customers. When demand for these products drops, the manufacturer can switch the production line to a commodity-type product that can be sold on the open market at reduced terms to generate cash.

The company is executing a corporate strategy that is based on:

54. A large wholesaler formerly owned a number of delivery trucks. The wholesaler sold all of its trucks and now purchases transportation services from fleet operators.

This is an example of which of the following strategies?

A. Selling and leasing back equipment.

B. Renting equipment on consignment.

C. Using a third-party logistics provider.

D. Using an owner-operator fleet.

55. Reverse supply chain activity typically peaks nearest the beginning of which of the following stages of the product life cycle?

A. Introduction

B. Growth

C. Maturity

D. Decline

56. Which of the following actions typically would be considered part of a reverse logistics strategy?

A. Offering a discount on new purchases when used products are returned

B. Reducing the amount of packaging material used in shipping

C. Manufacturing products in batches consistent with full-truckload shipments

D. Batching returns of defective components to the suppliers

57. A firm supplies products and services to a wide variety of industries with varying requirements for responsiveness and reliability. Many customers across these industries are not satisfied with the firm’s ability to meet the lead time and on time delivery requirements.

Which of the following tools is most appropriate for the firm to use to improve customer service?

A. Customer service ratio metrics

B. Market segmentation

C. Customer relationship management (CRM)

D. Supply Chain Operations Reference (SCOR®)

58. A company plans to maximize profitability by charging more for its products at retail locations than on its website.

Which of the following segmentation strategies would best support this plan?

A. Group

B. Channel

C. Regional

D. Location

59. Which of the following is the most important result when a company implements customer relationship management?

A. Profits are maximized.

B. Retention of key customers is increased.

C. Product options are increased.

D. Transaction costs are decreased.

60. Maintaining a long-term collaborative relationship with a trading partner requires:

A. formal and informal communication.

B. interconnected information systems.

C. one partner regularly exercising power.

D. standardized terms of agreement.

61. Which of the following consequences is a result of shipping directly from the point of manufacture to the customer rather than through a distribution network?

A. Delivery lead times are consistent.

B. Risk pooling benefits are negated.

C. Distribution overhead is increased.

D. Order-fill rate is decreased.

62. Which of the following results can be expected from sharing a common understanding of demand and consumption patterns among supply chain participants?

A. Improved transparency of collaboration relationships

B. Increased performance in balanced scorecard

C. Reduced inventory levels for key items

D. Better synchronization of planning and operations

63. An advantage of using a third-party logistics service (3PL) is improved:

A. on-time delivery of shipments due to higher inventory levels.

B. cost structure due to economies of scale.

C. access to smaller markets due to localization.

D. risk visibility due to inventory consolidation.

64. A return material authorization (RMA) policy is used in reverse logistics to:

A. physically transport returned items by using an efficient transportation mode.

B. minimize the number of returned items by involving product design and demand forecasting.

C. reduce the cost of returned items by refusing to accept items that should not be returned.

D. reclaim substantial value from returned items by recycling.

65. A company’s decision to charge different prices for the same service sold in different market segments is most likely based on which of the following metrics?

A. Internal rate of return (IRR)

B. Lifetime customer value (LCV)

C. Net present value (NPV)

D. Return on investment (ROI)

66. Which of the following outcomes is a benefit typically expected of customer relationship management (CRM)?

A. Reducing the size of the sales force by automating activities

B. Gaining a better understanding of customer requirements

C. Implementing automated inter-organizational processes

D. Focusing sales efforts on the most profitable customers

67. Which of the following scenarios represents a correct application of the Supply-Chain Operations Reference-model (SCOR)?

A. Sales and marketing refers to SCOR to improve demand generation.

B. Production and engineering uses SCOR best practices to design a new "make" process flow.

C. Distribution and logistics selects suppliers from the SCOR reference list.

D. Marketing and development incorporates SCOR Level I metrics for new product design.

68. Which of the following indicators is most appropriate to use as a measure of supply chain utilization?

A. Production equipment productivity

B. Net asset turnover

C. Value-added productivity per employee

D. Upside flexibility

69. The main benefit of a mass customization product design strategy is to:

A. sell high quantities of product to specific customer segments.

B. achieve economies of scale in purchasing components.

C. offer more product variety while keeping inventories low.

D. avoid assembly of finished products.

70. Keeping all other factors equal, a company typically will try to maintain higher service levels for products with:

A. wider variety.

B. shorter lead time.

C. higher profit margins.

D. lower sales volumes.

71. A large manufacturer wanting to be more competitive in the global market place decided to outsource its transportation and return processing to other companies on a contractual basis.

The companies providing the services would be referred to as:

A. fourth party logistics providers.

B. third party logistics providers.

C. retail services providers.

D. distribution services providers.

72. Companies are more likely to consider the consequences of their product design decisions when they view the reverse supply chain as an extension of the:

A. forward supply chain.

B. marketing process.

C. manufacturing process.

D. sales and operations planning process.

73. The primary reason for a firm to pursue strategic supply chain activities is to:

A. gain competitive advantage.

B. reduce total cost of ownership (TCO).

C. decrease inventory.

D. increase product life cycles.

74. A firm supplies a single line of products to consumers using retail stores and on-line sales, distributors, and wholesalers. Currently the firm has common pricing and response times for sales in each sales channel.

Which of the following tools is most appropriate to employ to improve profitability?

A. Customer segmentation

B. Customer-facing ordering systems

C. Customer relationship management (CRM)

D. Supply Chain Operations Reference (SCOR®)

75. A company has been delivering a global product that no longer appears profitable. Senior management’s best response is to:

A. analyze product profitability by market segment.

B. discontinue the product based on eroding profitability.

C. provide additional incentives to the sales force.

D. increase promotional activity across all markets.

76. A main benefit of using customer relationship management (CRM) is:

A. maximization of on-time delivery.

B. minimization of product returns.

C. identification of customers with high lifetime value.

D. finding new markets for existing products and services.

77. A company's product cannot be sold beyond 12 months from the date of manufacture. The product contains hazardous material and must be returned to the factory to be neutralized.

This situation is an example of product:

A. reuse.

B. remanufacturing.

C. recovery.

D. refurbishing.

78. A manufacturer offers a trade-in allowance on a new machine when the customer returns the old machine. The manufacturer reconditions the returned machine locally and then sells it on the used market for a profit.

This program is an example of a focus on:

A. environmentally sensitive engineering.

B. gray box design.

C. green manufacturing.

D. sustainability in operations.

79. The social dimension of sustainability typically would be addressed when developing and implementing policies regarding:

80. Which of the following actions is in accordance with the Ten Principles in the United Nations (UN) Global Compact?

81. The most appropriate reason for a business to comply with the United Nations (UN) Global Compact practices typically would be to:

82. A company most likely would consider moving a portion of its manufacturing to a second location to:

83. Which of the following strategies can be used to help manage global risks?

84. Potential customers of a company's new product have tight tolerance requirements. The company plans to purchase a critical component.

To meet customer requirements, the company should first:

85. A company's supply chain depends heavily on sourcing from international suppliers. Conditions increasingly threaten supply continuity.

Which of the following actions is most appropriate?

86. Managing supply chain risks includes which of the following activities?

87. The most important challenge to consider when sourcing globally is:

88. A toy company decides to buy more products from an overseas company to reduce costs.

To make sure that goods clear customs more quickly, the company most likely would engage a:

89. When an importer and manufacturer are operating in a free trade zone, payment of a customs duty is triggered when products are:

90. In an advanced planning system, which of the following modules feeds the master planning module?

91. The globalization of a supply chain typically increases uncertainty and:

92. A company originally based in Germany sets up companies in India, China, Vietnam, Mexico, and Brazil. It sources most of the raw materials locally and employs the local workforce to manage and produce finished goods. Most of the goods produced are consumed in the same country.

The company can be classified as what type of enterprise?

93. When doing international business, a company's total line-haul costs will vary with the:

94. Customizing can be an effective warehousing strategy because it allows a company to:

95. Which of the following measures effectively evaluates overall resources in a distribution warehouse?

96. A manufacturer of consumer packaged goods with a single plant and nine regional distribution centers is considering reducing the number of distribution centers in its system.

Reducing the number of distribution centers most likely will reduce fixed warehousing and the cost of:

97. Benchmarking a firm's performance against industry competitors is most valuable because it can reveal:

98. Distribution from which of the following types of sites enables goods to enter a country, undergo further modification, and then be exported without paying customs duties?

99. An increase in the inventory turnover rate for a supply chain typically would indicate that there has been a reduction in:

100. A company produces and distributes a family of soft drinks in a single country. It has developed and will introduce a new family of soft drinks for weight- and health-conscious individuals. There currently are no competitors with nationwide distribution for this category of soft drinks.

Which of the following supply chain strategies would be most appropriate for the two product families?