Updated ITILFND_V4 Dumps (V16.02) – The Best Preparation Materials Help You Clear Your ITIL 4 Foundation Exam

1. Which is recommended as part of the 'progress iteratively with feedback' guiding principle?

2. What is included in the purpose of the 'continual improvement' practice?

3. Which term is used to describe removing something that could have an effect on a service?

4. How does the 'incident management' practice set user expectations?

5. What is the difference between the 'incident management' and 'service desk' practices?

6. What is a user?

7. Which is a description of service provision?

8. How do 'continual improvement registers' help to create value?

9. Which statement about the inputs and outputs of the value chain activities is CORRECT?

10. What is the value of a service?

11. Which is the MOST LIKELY way of resolving major incidents?

12. What is the CORRECT order for the three phases of problem management?

13. Which value chain activity ensures that ongoing service activity meets user expectations?

14. What is included in the purpose of the IT asset management' practice?

15. Which component is focused on the activities need ed by an organization to help it co-create value?

16. Why and how is a user MOST LIKELY to contact the service desk?

17. Which is the cause, or potential cause, of one or more incidents?

18. Which guiding principle recommends using ideas from ITIL, Lean, Dev Ops, Kanban, and other sources to help drive improvements?

19. What is used as a tool to help define and measure performance?

20. Which is a financially valuable component that can contribute to the delivery of a service?