IFMA CFM Exam Dumps (V8.02) – Good Study Materials for Your Certified Facility Manager (CFM) Certification Exam Preparation

1. Which standard would a facility manager use when assigning the floor area for occupant groups?

2. A chargeback system for electrical power use is being proposed as a means to encourage reduced consumption and to lower utility costs.

What approach might be MOST equitable in attaining this goal?

3. Who defines quality within a facility?

4. What is considered the point in an asset’s life cycle where the total ownership costs are at the lowest?

5. What is a good reason to get the facilities engineers involved early in the planning of a new building design or major renovation?

6. Both the facility and information technology managers are asked to assign staff to work together on a major project. Halfway through the project, the managers observe that the team is in a win-lose power struggle because of divergent views among team members.

How should the facility and information technology managers initially intervene?

7. What steps should be taken to create a risk assessment and risk plan?

8. What is the first step in aligning the facility manager's strategy to the organization's strategy after assembling various inputs and producing the mission and vision statements?

9. What is the greatest benefit to implementing an Integrated Work Management System (IWMS)?

10. What is the MOST effective exposure control to prevent occupational hazards and protect workers?

11. What functionality enables a Building Automation System (BAS) to support energy management during peak demand periods?

12. What is the definition of physical vacancy?

13. A facility manager has developed a new health and safety program.

What should be the next step?

14. As the Facility Manager for your company, you have been tasked with establishing a sustainability program. You have established a group called the Sustainability Advisory Group composed of stakeholders representing all corporate departments to assist with the establishment of the sustainability program. The Advisory Group has elected one of the members to chair the group. At your first meeting, the Sustainability Advisory Group generates a list of prioritized initiatives that you accept as year one priorities. You then send out an email to all corporate staff indicating your sustainability priorities for the year. The next day, the Advisory Group Chair contacts you to tender her resignation, indicating that she is angry that, as Chair, she feels she should have communicated the sustainability priorities to the corporation.

What should the Sustainability Advisory Group do next, now that the Chair has resigned?

15. A new department manager is not clear on the services provided by the facility management department and is often negative about facility management while at management meetings.

How should a facility manager address the customer's expectations?

16. What are intentional, accidental, or natural disasters called?

17. You work for a facilities management service provider that wants to improve its service delivery processes and has decided to analyze its performance data.

What advice would you offer regarding the data analysis exercise?

18. You manage a design-build project to renovate a new office space, including infrastructure upgrades. At the 60% design phase, the design-build contractor’s project estimate is over budget and contingency.

What should be done first to address the issue?

19. As the Facility Manager, you secured 5,500 square feet of Class A office space on a multi-tenant floor to support a two-year business initiative. To minimize capital investment, the space will be used with pre-existing furnishings, fixtures, and equipment. However, before you can move people into this space, you will need a certificate of occupancy.

What system must be examined to obtain a certificate of occupancy?

20. What is a short-term projection of all income and expenses during a given period (usually one year)?

21. What does Environmental Health and Safety focus on?

22. During regular preventive maintenance activities, you notice green algae and scaling on the interior walls of the cooling tower.

What action should you take to resolve the concerns?

23. What does NOT contribute to your company's overall carbon footprint?

24. An organization has determined the number of employees the facility will require in three to five years.

Which procedure is MOST thorough to identify space requirements?

25. How can the building information model (BIM) be used for emergency preparedness?

26. In an indoor office environment, what is the MOST common complaint received by the facilities department?

27. A new Building Management System (BMS) has been implemented, and the system is ready to launch.

What should be provided?

28. A facility manager has an employee who is highly creative and provides a web-based solution for many projects, even when it is not a solution for the customer. The facility manager needs to support innovation while still holding the employee accountable for business needs.

Which action can be taken to support both innovation and customer requirements?

29. What is the most important factor to consider when upgrading the Building Management System (BMS)?

30. What purpose does project evaluation serve?

31. To satisfy the needs of one of its largest customers, your company is opening a new facility about 1240 miles/2000 kilometers away from the corporate offices. Initially, the new operation will only support one customer. However, the company expects more customers will be added in the next three to five years. The plan is that the corporate office will support operations in the new facility.

What is the best way to manage the facility requirements of this new operation?

32. During a renovation or construction project, the MOST cost-effective changes that reduce operating and maintenance costs focus on what?

33. You receive numerous complaints from occupants in a facility about technology "dead zones" within certain areas of the campus. The complaints indicate that wireless connections fail and mobile phone signals drop when in a specific area of the facility.

What additional information do you require to successfully address this issue?

34. An organization is considering relocating from leased building #1 into leased building #2. Leased building #1 is 55,000 sq. ft. costing $1,100,000 annually. Leased building #2 is 50,000 sq. ft. costing $1,100,000 annually. Building #1 can house 500 people and building #2 can house 580 people. The company's benchmark is $2,000.00 per person per year for leased space.

What is the MOST important reason to know what the company's benchmarks are?

35. You are assigned to manage a janitorial contract for a large facility, and a dispute has arisen over the method and frequency for cleaning the hallways.

What is the most expedient strategy for resolving the dispute?

36. Your organization is considering relocating from leased building #1 into leased building #2. Leased building #1 is 55,000 sq. ft. costing $1,100,000 annually. Leased building #2 is 50,000 sq. ft. costing $1,100,000 annually. Building #1 can house 500 people and building #2 can house 580 people. Your company's benchmark is $2,000.00 per person per year for leased space.

Which building has a lower cost per sq. ft.?

37. What are the three parts of a security program?

38. What is the most common method to accelerate the completion of a project?

39. A company's CFO has instituted a new accounting system, whereby part of the facility management funding is distributed to each department. The facility manager will assess each department for rent, utilities, and services.

What is the billing of these expenses called?

40. When are the laws of supply and demand relative to price?

41. A facility manager is investigating the feasibility of purchasing a new gas-fired turbine. The turbine is expected to be in service for 12 years. The vice president of operations asked the facility manager to calculate how much the turbine will diminish in value each year over its service life.

What is being calculated?

42. You are planning a landscaping project in a densely populated area.

What considerations are needed for the community outside your property?

43. When considering location alternatives, what should the facility management professional know?

44. When delegating tasks, what should a supervisor know about each employee?

45. What process assesses physical entry points and specific business activities to determine who should be authorized to enter specific areas and the type of security system to use?

46. What is the correct order for strategic facility planning?

47. What is the relationship between position power and personal influence?

48. What is referenced when demonstrating how a facility management project is directly linked to a corporation's long-range plan, outlining its broad, high-level goals?

49. There has been a recent increase in complaints of items stolen from people's desks within a facility.

What is the facility manager's initial step regarding the security of the staff and facility?

50. You work for a company that provides facility management services for a bank. The bank wants your company to demonstrate its commitment to continuous improvement in service delivery.

How can you demonstrate to the bank your commitment to continuous improvement?

51. You have taken a position in a new country and do not speak the native language. However, your first task will be a facility renovation project. You need to become familiar with the standards, regulations, and laws that are applicable to a facility renovation project.

What information source would be most accurate?

52. What describes a facility condition assessment?

53. Your company has been successful in obtaining business with a new client that has stores in malls and on campuses. You will be responsible for contracting and managing third-party services formerly managed by your new client's onsite managers at multiple retail locations. Your client has asked that, to the best of your ability, you retain current contractors and, more importantly, their staff members. The agreement between your company and the client requires that you reduce the client's expense for the contracted services by 6%.

Who are the stakeholders in your newly obtained client?

54. Who implements the strategic facility plan?

55. What is the BEST way to acknowledge acceptance of completed project deliverables?

56. A facility manager may be responsible for status reviews on projects.

Why are status reviews important and valuable?

57. When considering water usage, what is the relationship between potable, gray, and storm water?

58. How should rainwater from a hospital roof be used?

59. A project sponsor indicates that a project should build a facility at the lowest cost, in the least time, and with the highest quality.

What should the project manager do?

60. What tools would a project manager use or create to define the project team?

61. Which task should occur during the first phase of sustainable plan development?

62. What do as-built drawings document?

63. What is one of the perspectives used by an organization when developing a balanced scorecard?

64. What safety precautions are MOST important during a partial renovation of a building while keeping the existing business operating?

65. As part of your communication strategy, you publish a quarterly newsletter that includes information such as upcoming projects as well as any information about changes to any of the business units.

What is your purpose for this communication?

66. What is included in contract documents specified in owner and contractor agreements?

67. In relation to establishing a level of acceptable risk, what should you include in your Business Continuity Plan (BCP) to help measure the plan's expected level of success against that level of risk?

68. How can facilities management improve the sustainability of the building envelope?

69. When designing buildings and considering airflow, which location would be the most appropriate place for air intake?

70. You are tasked with building four conference rooms with standard conference features. The project scope and schedule are clearly defined.

To minimize risk to the organization, what type of contract should be used to procure the needed services?