Salesforce Financial Services Cloud Dumps (V9.02) – Best Preparation Option for the Salesforce Financial Services Cloud (FSC) Accredited Professional (AP) Exam Success

1. What steps does the Salesforce Administrator have to take to create a new Business Milestone Type?

2. Where should a Salesforce Administrator go to add custom icons to the Life Events and Business Milestones?

3. What actions can a Wealth Advisor take from the Life Events card7

4. Planter Farm Credit Union provides loan and insurance products to farmers who operate individually as well as in collaboration with other neighboring farms & farmers. The collaboration can be seasonal or for a limited timeframe.

What construct in Financial Services Cloud is most appropriate to represent such collaborative customer business operations?

5. What should a Financial Advisor use to model the relationship between a business contact and a client that is modeled as a person account?

6. Which three of these statements are true for Rollup By Lookup (RBL) in Financial Services Cloud?

7. Which of the following objects do support Group-Level Rollups?

8. Which 3 options does the Financial Services Cloud application offer to view and update Account-Account. Account-Contact, and Contact-Contact Relationships?

9. Which two statements are true about Group Membership in Financial Services Cloud?

10. Lake Tahoe Bank has duplicate client records in their current CRM system because they come from a different systems of record. Any changes made in Salesforce should be updated in the source system.

What can a Salesforce Administrator do to help bankers get a consolidated view of the individual in the Financial Services Cloud?

11. Lake Tahoe Bank's financial advisors are complaining that they can't see an accurate summary of their clients financial data as clients often change households.

How can an Admin set up Financial Services Cloud to provide financial advisors with an accurate summary of their client's financial data?

12. Lake Tahoe Bank allows more than two owners on Financial Accounts. The Salesforce Admin wants to make sure that balances are rolled up to all joint owner's primary Households.

Which 2 options does the Salesforce Admin have to accomplish this?

13. To access Financial Services Cloud Lightning Components "My Domain" must be enabled.

How does the System Admin accomplish this?

14. Lake Tahoe Bank has branch offices in many countries around the world and they are planning to roll out Financial Services Cloud.

Which of the 2 considerations does the Salesforce Admin have to keep in mind when it comes to dealing with multiple currencies?

15. Lake Tahoe Bank has been using Sales Cloud to support the business to consumer (B2C) activities. The VP of IT wants a better and more flexible data model that can support his B2C Banking use cases. He is considering upgrading to Financial Services Cloud, using Person Accounts.

Which 2 of these statements are true for the Financial Services Cloud Person Account Data Model?

16. The Salesforce Admin at Lake Tahoe Bank considering implementing Financial Services Cloud.

What is the best way for the Admin to access a Financial Services pre-configured org, including data and the right licenses, to learn about the product?

17. Lake Tahoe Bank, an existing Salesforce customer, is planning to implement Financial Services Cloud. Their Salesforce Admin is considering whether to use a new Salesforce org or upgrade the existing org.

Which three of the considerations below indicate that a new Salesforce org is the better choice?

18. Lake Tahoe Bank is migrating customer records from the Individual Model to Person Accounts.

Which three steps should a Data Architect take to ensure a successful migration?

19. Which two limitations should a Salesforce Administrator consider before enabling Person Accounts?

20. The Salesforce Admin wants to make it easier for call center agents to complete some common tasks by setting up flows and launch them from the Retail Banking Console.

What does the Admin have to keep in mind when setting up Flows?

21. What benefits do Flows for Financial Services Cloud offer to support customer onboarding? (Choose Two)

22. How can the Salesforce Admin change the configuration to summarize Financial Goals at the household level?

23. A client has called their Financial Advisor to open an Education Savings Account for their first child.

What 2 steps should the Financial Advisor take in the Financial Services Cloud App to capture that information?

24. Which three referral metrics are tracked with custom components included in Financial Services Cloud?

25. What does the Salesforce Admin have to install to provide users access to referral dashboards and reports?

26. What feature does a Salesforce Administrator need to enable so users can see all the referrals for the members of a group?

27. What capability included in the Financial Services Cloud license can assist bankers in focusing on the most promising referrals?

28. Lake Tahoe Bank branch manager is asking the Salesforce Administrator for improvements in Salesforce to speed up Loan Approval Processing. The Salesforce Admin is considering using Action Plans.

Which 3 process improvements can be delivered using Action Plans?

29. Lake Tahoe Bank needs to conduct periodic reviews with their customers to review credit & debit card usage, review account payables and discuss credit needs. The bank wants to ensure such activities are tracked and exceptions are reported & followed up on in a timely manner.

How can Financial Services Cloud support these requirements?

30. A commercial loan due diligence process is handled by multiple individuals at Lake Tahoe Bank. Lake Tahoe Bank wants an easy way for managers to distribute the work, to understand the % completion of the due diligence process per client and report on the performance of the department to show possible bottlenecks.

What FSC feature can Lake Tahoe Bank use to track this process?

31. Jen, the Financial Advisor at Lake Tahoe Wealth Management Company wants to modify a published Action Plan to support an additional task she needs in order to complete an annual review for a client.

How should Jen do this?

32. Which three things must an admin keep in mind when creating Action Plan Templates?

33. A System Administrator has received a note from one of the portfolio managers that the Actionable Relationship Center (ARC) is not visible when the portfolio manager was trying to set up relationships between two accounts. The portfolio manager has also mentioned that other colleagues in the same role have access to it and are able to use it to manage their customer's relationships.

What is a possible cause for this?

34. Which three types of Account-Account relationships are displayed in the Actionable Relationship Center?

35. Scott Adams is opening a joint savings account with his mom, Rachel Adams. Rachel Adams is the primary member of the Adams Household. Personal Banker Hank Burton wants to make sure that Scott's data is rolling up to the Adams Household.

How can the Banker accomplish this?

36. Lake Tahoe Bank would like to capture their commercial customers in FSC. A commercial customer can be owned by multiple groups.

How can Lake Tahoe Bank SF Admin configure FSC to capture and display commercial customer and its parent company? (3 correct answers)

37. For which three objects are Rollup By Lookup (RBL) summaries are available?

38. The Salesforce Admin of Lake Tahoe Wealth Management Company needs to update an

existing, published Action Plan Template to accommodate a change in the firm’s annual client review process.

What steps should the Admin take to make that change?

39. A Salesforce Admin is configuring a new Action Plan Template. One task in that template needs to be picked up by the next available Advisor.

What assignment logic should the Admin use when configuring this template task?

40. Our Personal Banker Hank Burton is learning to use Action Plans to ensure compliance in the client onboarding process. Where can Hank see Action Plan Tasks? (2 options)

41. Scott Adams calls his Personal Banker Hank Burton to apply for a loan to buy a boat. Hanks wants to refer Scott to the loan department, but the current process is manual and time-consuming. Hank is asking the bank's System Administrator to automate Referral creation in Salesforce.

How can the Admin speed up and simplify Referral creation?

42. Lake Tahoe Bank's System Administrator is implementing intelligent Need-Based Referrals in Salesforce. Referrals are modeled on the Lead object.

Which three Lead features can the System Admin use for Intelligent Need-Based Referrals?

43. Users at Lake Bank have been creating multiple events for once in a lifetime event such as birth.

What should an Administrator do to prevent users from accidentally creating more than one event of such an event type?

44. Lake Tahoe Bank would like to reslricl their Financial Services Cloud users from viewing certain types of milestones that might be irrelevant to their customers or might cause negative sentiment.

How can the Salesforce Admin implement such a requirement?

45. How can the Salesforce Admin help agents who deal with a large number of customers on a daily basis, quickly scan the Life Events component and find the information they need without much effort?

46. The Salesforce Admin of Lake Tahoe Bank wants to implement Financial Services Cloud using the individual object model.

What are the steps to disable person accounts? (Choose Three)

47. Lake Tahoe Bank is implementing Financial Services Cloud. The bank's new business processes require that Financial Advisors can add individuals to more than one Group or Household using Multiple Relationship Groups.

Where do Admins enable Multiple Relationship Groups?

48. The Salesforce Administrator at Lake Tahoe Bank is asked at make modifications to the Salesforce org to allow for more than one people being joint owners on a Financial Account.

What will be the recommended approach to model this requirement?

49. Lake Tahoe Bank is rolling out Financial Services Cloud and the VP of IT is concerned about the cost of the licenses. The System Admin recommends using restricted licenses for users that need only limited access to Financial Service Cloud features.

Which Financial Services Cloud permission set license enables user access to a license with contractual restrictions for Financial Services Cloud and can be used to grant restricted access to users like Bank Tellers?

50. Lake Tahoe Bank is evaluating Financial Services Cloud to help them deliver a customer-centric view. They currently have a heavily customized Salesforce implementation with a product-centric design. Lake Tahoe Bank wants to make sure planned changes have a minimal impact on users during implementation.

What is the recommended approach for implementing Financial Services Cloud at Lake Tahoe Bank?

51. Lake Tahoe Bank wants to onboard a client digitally and without asking the client for information that the bank already has on file. The process has multiple steps and can have branching (conditional) logic that asks for different information depending on the responses.

Which Salesforce feature should be used for this digital onboarding process?

52. Which three of the following statements are correct about the Actionable Relationship Center Manager (ARC)?

53. Personal Banker Hank Burton is questioning his Referral Score shown in Salesforce Financial Services Cloud.

When is the Referral Score updated?

54. Which 3 out of the box capabilities come with Financial Services Cloud Lead & Referral Management?

55. If a client is associated with more than one Household or Group, where will this clients records get rolled up to?

56. The Salesforce Administrator for Lake Tahoe Bank is receiving a report that a members Financial Account Balances are not adding up to the Financial Summary field in the related Household.

Which two steps should the admin take to troubleshoot the issue?

57. The Salesforce Admin at Lake Tahoe Bank is implementing Financial Services Cloud and wants to roll up customer data at the client and group levels.

What functionality can Rollup By Lookup (RBL) provide for this requirement?

58. Rachel is the primary member of the Adams household hired a new attorney.

What type of relationship should the Wealth Advisor create in Financial Services Cloud for Rachel and her attorney before assigning the reciprocal role of "Attorney"?

59. Lake Tahoe Bank branch manager Sue Barry wants to encourage all Personal Bankers to use Action Plans to capture repeatable tasks and automate the task sequences, improving collaboration and productivity.

Which three of the following statements about Action Plans are true?

60. Our Personal Banker Hank Burton wants to encourage his customers to provide required documents for a loan application. He creates Document Checklist Items that help his customers to manage file uploads to speed up loan approval.

For which of the following records does Salesforce support Document Checklist Items out of the box? (Choose Three)

61. What step is required to give users access to the Financial Services Cloud Commercial Banking features?

62. Permission set licenses incrementally entitle users to access features that are not included in their user licenses.

Which three Permission Set Licenses give users access to Financial Services Cloud features?

63. Lake Tahoe Bank wants their customer reps to be able to see client records such as Person Accounts, but want to restrict access to Financial Accounts to protect the privacy of their clients.

Which two steps can an admin take to ensure that all users see Person Accounts, but only specific users can view Financial Accounts?

64. The Salesforce Admin at Lake Tahoe Wealth Management Company wants to ensure that the advisors at his firm can quickly see the most important client data in the Actionable Relationship Center (ARC).

What must the Admin configure for each object to display the most important fields on the side panel of ARC?

65. How can the Salesforce Administrator make sure that highly sensitive Life Events or Business Milestones will not be shown until the event actually happened?

66. Which three standard fields are available to track a customer’s retirement gial progress?

67. The Actionable Relationship Center (ARC) is using the Association Type picklist to control the account-account relationships.

Which three of the following names are Association Type picklist field values?

68. Which of the following statements are correct when creating Financial Goals?

69. Which two statements are true for a Group in Financial Services Cloud?

70. What 2 considerations should the Salesforce Administrator review before implementing Flow for customer onboarding?