PEGACPCSD24V1 Exam Dumps (V8.02) – The Beat Learning Resource You Need to Prepare for the Pegasystems Certified Pega Customer Service Developer 24 Exam

1. Operational efficiency in a contact center can be improved by focusing on which of the following?

2. What is a fundamental best practice for designing composite interfaces?

3. Which benefit is a primary advantage of using Pega Digital Messaging for customer interactions?

4. In Pega Customer Service, what is the benefit of using dynamic fields during case creation?

5. Which Pega feature facilitates data integration by defining a common structure for data exchange?

6. Which feature in Pega allows customer service representatives to dynamically adjust their conversation based on customer input?

7. What is the role of transaction management in ensuring data consistency during Pega data integration?

8. Which method is best suited for configuring relationships between entities in Pega's Data Model?

9. What is the primary purpose of associating a service request with a specific customer account in Pega?

10. Which of the following is a common challenge when creating insights in Pega, and how can it be addressed?

11. What is an advanced technique for enhancing user experience in Pega applications?

12. Which practices are recommended for optimizing user flow in Constellation UX? (Choose Two)

13. What is a recommended approach to organizing data on a Pega dashboard?

14. Which strategy should be used to ensure that composite interfaces in Pega are both user-friendly and efficient?

15. What is a critical first step when initiating a service request in Pega's case management system?

16. What are the primary benefits of Pega Digital Messaging for customer service? (Choose Two)

17. Which two configuration settings are critical for managing the lifecycle of a service request in Pega? (Choose Two)

18. Which configuration ensures that external storage is effectively integrated with Pega’s application data model?

19. How can Messaging AI be configured to improve customer service in Pega?

20. Which of the following is essential when setting up an escalation policy for web messaging in Pega?

21. What are the key steps to configure Messaging AI for effective customer service? (Choose Three)

22. Which of the following is a key advantage of using Pega Insights for reporting in a customer service application?

23. Which practices are crucial for configuring coexistence in Pega applications? (Choose Three)

24. Which component is essential for creating actionable insights in Pega?

25. Which activity is a key part of Pega’s approach to application development?

26. Which best practices should be followed when defining composite user interfaces? (Choose Three)

27. What is the primary function of entities within the Common Data Model in Pega?

28. What is the role of Data Pages in Pega’s data integration framework?

29. Which approach is best for organizing content within Pega Knowledge to improve accessibility and relevance?

30. Which factor is crucial when setting up a classification model for email bots in Pega?

31. What is the primary advantage of using Pega’s Modular Enterprise Reuse in a rapidly changing business environment?

32. What is a critical factor in configuring customer verification processes to ensure both security and user satisfaction?

33. When designing composite tabs in Pega, what is a key consideration to enhance user interaction?

34. What is an essential best practice when configuring suggestions for agents in a Pega Customer Service application?

35. Which methods are commonly used in UX research? (Select three)

36. How does Pega’s Center-out architecture enhance scalability in enterprise applications?

37. What is the primary reason for adopting Pega’s Center-out architecture in enterprise applications?

38. What are the primary value drivers for a contact center? (Choose Three)

39. Which strategies are effective for enhancing the overall user experience? (Choose Two)

40. What is an important consideration when creating composite tabs in a user interface?

41. What best practice should be followed to ensure successful coexistence when integrating Pega applications with third-party systems?

42. Which of the following are common data integration techniques? (Select two)

43. What are the benefits of using pre-configured dialogs for customer service representatives? (Choose Two)

44. What is the primary purpose of data integration in a Pega application?

45. How does the Common Data Model support data integration across different Pega applications?

46. How can the behavior of a service request be controlled using configuration settings in Pega?

47. How does a contact center typically enhance customer experience?

48. What is a recommended approach when handling duplicate service requests in Pega Customer Service?

49. How does Pega’s Direct Capture of Objectives (DCO) streamline the application development process?

50. Which configuration setting is critical to automatically escalate unresolved service requests in Pega?

51. Which steps are necessary to configure a web messaging connection in Pega? (Choose Three)

52. What is the primary benefit of using email parsing rules in Pega’s email bot configuration?

53. What is the primary function of an email bot in Pega?

54. What is a key benefit of configuring Pega Call for a customer service application?

55. Which settings are essential when configuring Pega Call for customer service? (Choose Two)