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1. Company X is a manufacturing company. It is implementing a new IT system within the accounts department.

Which of the following is the most appropriate organisational structure for this project?

2. When considering companies which focus on more than just commercial issues, which TWO of the following would be associated as a key element of a corporate social responsibility (CSR) strategy?

3. A facilities management company sells to local councils.

Which THREE of the following are appropriate methods of marketing?

4. Which TWO of the following are examples of a knowledge work system?

5. Which of the following is a primary objective of a not-for-profit organisation?

6. An internal audit department is set up to help prevent fraud.

Which of the following are possible

implications if fraud is allowed to take place?

Select ALL that apply.

7. Which of the following can facilitate innovation within an organisation? Select ALL that apply.

8. Which TWO of the following are activities associated with setting up a new IT system?

9. Which of the following is NOT an advantage of remote working for an organisation?

10. A high volume operation is likely to be characterised by which of the following?

11. Which of the following are advantages of a virtual team? Select ALL that apply.

12. Inventory control, which maintains a low level of inventory, is important to ensure which of the following?

13. Which of the following is NOT a key feature of total quality management (TQM)?

14. Which of the following is an example of sustainability impacting operations management?

15. Which one of the following structures primarily suits a nationwide business with three product lines; for example, soup, condiments and baby food?

16. Which of the following would specifically be an example of the use of the marketing concept by a charity?

17. Which of the following is important when considering the 'Promotion' element of the marketing mix?

18. An electrical goods company produces colourful brochures for customers.

Which element of the marketing mix does this represent?

19. Which of the following statements is correct in relation to a tall organisation?

20. The finance function of an organisation supports the organisation's strategies and operations.

Which THREE of the following activities are fundamental to the role of the finance function?

21. A company sells double glazed windows. It has traditionally adopted a sales orientation and used aggressive direct selling techniques. As part of a new initiative, it is exploring its options to update its business philosophy.

Which of the following would be the most effective orientation for this business?

22. T is employed as an HR manager for a chain of hotels. A large part of her role is to assist the HR director with forecasting personnel requirements for the next one, three and six month periods respectively.

Which TWO of the following factors should be taken into consideration when forecasting personnel requirements?

23. Which of the following are measures a business might introduce specifically as part of its Corporate Social Responsibility (CSR) strategy? Select ALL that apply.

24. Which of the following is a potential advantage of outsourcing?

25. There are four stages of development of supply chain management, according to Reck and Long's strategic positioning tool.

Which stage of this model does the following description identify? Emphasis is on better co-ordination between departments and suppliers involving timely communication about changes in price and availability of materials.

26. An organisation has grown in size over the last 6 months and it wishes to improve communication with its employees. Examples of information to share include company policies, human resource information and notices to employees.

Which type of system should the company adopt?

27. N works in the Finance Department of a frozen food distribution company. His role includes analysing how long it takes for customers to settle their accounts and, in turn, when the company's payables are cleared.

Which of the following is described above?

28. Which of the following is an advantage of a functional organisational structure?

29. Which TWO of the following key business areas can a standard cost record assist with?

30. SSS has adopted some outsourcing practices in order to improve efficiency of its operations. One of the managers has been made aware that the supplier is now also working for a competitor.

Which TWO of the following should SSS be concerned with regarding the supplier's and ompetitor's new relationship?

31. A company is expanding its baby clothing product range to include all items for infants, for example feeding and bathing equipment. As this is a new venture for the company, the Board of Directors has agreed that market research is a necessary exercise, but it is undecided as to which is the most efficient and effective method.

Which of the following methods of research would be most appropriate?

32. The Finance Director has been asked to produce a cost saving plan for the organisation which is to come into effect immediately. His initial suggestion to enable quick savings is to cut the staff development and training budget by 50%. Before he publishes the plan he has asked you to review it and let him know what the effect of this may be in the short term. Select ALL that apply.

33. TTT plc has recently been responsible for a major environmental accident. As a result the management of the company wishes to set up a large fund to compensate stakeholders affected. The company has a significant number of institutional shareholders which own a large share of the company, as well as many individual investors.

The management is considering Mendelow's Matrix to determine the likely movement of the institutional shareholders during the change in strategy.

What is the institutional shareholders' likely movement according to Mendelow?

34. A company manufactures electrical goods and has several product lines, all at different stages in the product life-cycle. As each item works through the life-cycle, the emphasis on marketing and price focus changes. Item X currently has an increased emphasis on investment in the product quality and design, with consideration also being given to reducing the sale price. Item X is in which stage of the product life-cycle?

35. With the use of increasingly sophisticated systems and improved communications, the focus of the accountant's role has changed in recent years to which of the following?

36. Which of the following is a cost of information?

37. When testing an information system before it goes live, using contrived testing will present the system with which type of data and transactions?

38. Which of the following best describes the 'passive stage' of purchasing?

39. AB Company operates a capital intensive production process and cannot quickly add capacity.

Which of the following best describes this production strategy?

40. Which of the following organisations would best describe a 'professional bureaucracy'?

41. Which of the following is a possible disadvantage associated with a matrix structure?

42. Which of the following is an example of operational information?

43. Which of the following is NOT an element of the system development life cycle?

44. Which of the following is NOT an element of the EOQ (Economic Order Quantity) equation?

45. Which of the following is a feature of an organisation that has adopted a sales orientation?

46. AB Company has recently produced a very successful brand of washing powder which has achieved high market growth and a high market share.

According to the Boston Consulting Group (BCG) matrix what is the product's next stage of development?

47. Which of the following is the main reason for the growing demand for Big Data by organisations?

48. At which stage of a systems development lifecycle is systems architecture considered?

49. The psychological contract is by nature:

50. A boiler repair business uses an expert system in the form of a fault diagnostic system.

What benefits does this give to the business? Select ALL that apply.

51. Clear career promotion and progression ladders are most obvious under which type of organisational structure?

52. A duplication of support functions would exist under which of the following organisational structures?

53. Unclear cost and profit responsibilities can be a feature of which type of organisational structure?

54. Clear career progression is an advantage of which type of organisational structure?

55. Which THREE of the following suggest an independent approach to organisational purchasing according to Reck and Long?

56. Which THREE operations management issues are associated with the primary activity of inbound logistics?

57. Which THREE of the following describe the role process maps can play in an organisation?

58. A company offers life coaching and self-improvement training. As part of its promotion strategy, the company sends out free, heavily branded, daily motivational emails to all of its subscribers. It actively encourages its subscribers to forward its emails on to other contacts, provided the emails are not changed in any way.

Which of the following marketing strategies is described above?

59. Which of the following are the primary objectives of a commercial organisation? Select ALL that apply.

60. The Statement of Financial Position is NOT normally used to make decisions concerning which of the following?

61. Which of the following are the tasks associated with the effective management of the treasury function? Select ALL that apply.

62. M is employed by an organisation that operates a chain of high street coffee shops. She has made a decision to purchase a failing cake shop in order to take it over and expand the presence of the organisation in the local area.

According to Mintzberg, which part of the organisation does M belong to?

63. The growth and success of virtual teams have been a result of which THREE developments becoming available to organisations?

64. Which of the following is NOT a feature of a strategic level information system?

65. Which of the following is NOT one of the "three V's" of Big Data?

66. More and more organisations are developing their supply chain networks by building closer links with suppliers.

Which THREE of the following are considered to be features of this trend?

67. C Company is a manufacturer of components for the electronics industry. Although enjoying healthy returns in the past, results for the last two years have shown a decline in profit. G has been brought in as the new Operations Manager. In her previous role, she was responsible for turning around a struggling organisation by using process mapping tools and she feels that this approach could also benefit her new company.

Which of the following is NOT a feature of process mapping?

68. Company T needs to update its forecast for the remaining 9 months of the financial year to comply with its bank financing convenants. There is a debate between the manufacturing department, which wants to replace some large equipment within the next six months, and the finance function, which wants to ensure that sufficient reserves have built up to fund the purchase outright rather than exploring further financing options.

Which conflicting factors are the two departments debating? Select ALL that apply.

69. Shortly after starting his new role within R, Q begins to suspect that the training opportunities he was offered at interview are unlikely to materialise. Upon discussing his concerns with his manager, Q is made to feel as though his expectations regarding training opportunities were unrealistic as everything included within his employment contract had been honoured.

Which of the following applies to the above situation?

70. An entity has several subsidiaries including F, which has an urgent staffing issue. The Financial Controller of F is due to start her maternity leave in 3 weeks time and there is currently a recruitment freeze in place to curtail employment costs. Human Resources needs to resolve the issue of covering the Financial Controller's position on a temporary basis.

Which TWO of the options below will be suitable in these circumstances?

71. A is developing a new mission statement.

Which TWO of the following should NOT be included?

72. X Company has several distinctive corporate social responsibility stances including a concentration on the triple bottom line, being proactive, and treating stakeholders as partners.

According to Johnson, Whittington and Schools' categorization which of the following stances would best fit X?

73. Which TWO of the following relate to corporate social responsibility (CSR) rather than corporate governance?

74. Which TWO of the following tasks is associated with a Finance Department's Management Accounting section?

75. A new Team Leader in Internal Audit has been asking team members about tasks that they do not

think are part of their responsibility as they go beyond compliance with legislation. You are preparing

a response to this to include an explanation of the requirements of a social audit.

Which of the following would you include in your response? Select ALL that apply.

76. In order to understand the potential for conflict over the functioning of a finance department, B organisation's new Chief Financial Officer has prepared a power/interest (Mendelow) matrix.

How should the Chief Financial Officer treat groups with high levels of interest but relatively low power when determining the role of the function?

77. S is employed within the accounting function of a small company. Due to the size of the company, there are not enough resources for separate accounting functions so S is responsible for both management and financial accounting tasks. As the company is so small there is no requirement for audit. However it does make use of the services of an external certified accountant for statutory accounting and taxation services.

According to Mintzberg, in which part of the organisation does the external accountant belong?

78. F manages a portfolio of clients, as do his colleagues. All income that is earned by them is pooled to cover costs and overheads and any remaining profits are split according to an agreed formul a. F and his colleagues have joint and several liability in relation to the work they carry out on the organisation's behalf.

Which of the organisation types listed below best describes the organization that F works for?

79. Which of the following does NOT help to bring about operational improvement in the manufacturing process of an organisation?

80. T is the head of the marketing department in company Z. There have been several new recruits into the department recently and T is introducing them to the marketing mix. T explains that the original marketing mix had only 4 Ps. However, this was focused primarily around the manufacturing industry. The mix was later extended to include an extra 3 Ps for use in the service industry.

Which THREE of the following are the extra 3 Ps?

81. An effective induction programme will typically focus on which THREE of the following?

82. You need to select potential candidates for the role of an office manager in a very busy office. An assessment centre has been organised to overcome the shortcomings associated with other selection techniques.

Which of the following activities would be most suitable to assess candidates for the role of Office Manager?

83. Company XYZ has just launched an innovative technology device, designed to appeal to those consumers who want to be seen with the latest products.

Which of the following pricing strategies would be most suitable at the time of the product's launch?

84. Company Y is looking into relocating its production from Country P to neighbouring Country O. After researching the cost of production, this move gives the benefit of reduced material and labour costs which more than off-set the costs of transferring the finished goods back into Country P for sale.

The decision to relocate the production is classified as which of the following options?

85. Company E is renewing the IS within the organisation. This new system will enable all employees to access customer information, orders and credit control status to overcome the lack of integration between departments suffered with the previous system. Managers envisage some resistance to the change and want to try to make the transition as smooth as possible. To achieve this, all employees have been invited to share their ideas of what features the new system should include and how they would like the final interface to work.

Which of Kotter, Schlesinger and Sache's methods of dealing with resistance is described above?

86. Material requirements planning (MRP I) and manufacturing resource planning (MRP II) are computerised systems used for planning the requirements for raw materials, work-in-progress and finished items and integrating with other production processes. These systems enable strong relationships to be forged with suppliers as orders can be placed with suppliers in good time to fulfill customer requirements and expectations, as well as other processes related to materials planning.

Which of the following specifically can MRP I and MRP II NOT assist with?

87. Company S is a busy vehicle part manufacturer specialising in commercial vans and lorries. The company takes as many as nine deliveries of raw materials every day and these items are entered into the electronic inventory system upon arrival. When an item of inventory is taken from stores this is also updated electronically.

Which inventory control system would be best utilised within Company S?

88. Which TWO of the following are non-incorporated organisations?

89. One of the key corporate governance factors within an organisation is that of responsible planning and management of resources. This is often referred to as stewardship. Whilst this is the responsibility of all directors, financial resources are overseen by the financial director. The finance department, under the direction of the financial director, issues weekly staff performance reports to line managers and department heads, annual statistical information to local government departments and quarterly high level results statements to shareholders.

Why is stewardship such an important responsibility of company directors and the finance function?

90. Company O has appointed a new CEO who is well known in the industry for making radical changes within the companies that she works for. After her first 9 months in the role, she announced some changes that she wanted to make, starting with the Finance Department. She stressed an intention to focus inwards on improvements to efficiencies and that she was not afraid to make fundamental changes if this is what is required to achieve those improvements.

Which of the following is described above?


 

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