Latest ITIL-DSV Exam Dumps (V8.02) – Your Path to Success in ITIL 4 Specialist: Drive Stakeholder Value Certification Exam

1. An organization wants to grow its customer base as it is currently experiencing a decline in users. The target group includes people of 65+ of age, with at least one grandchild.

During which stage is this usually done?

2. An organization is rebranding and renovating its branches. As part of the renovation, the physical network cabling is to be upgraded.

You are responsible to manage the supplier.

How will you engage with the cabling provider?

3. Which of the following is an advantage of a user community?

4. In consideration to the complaints of long waiting times, an organization wants to improve its service desk.

Which is the most appropriate action that the Service Desk Manager should consider?

5. An organization is considering outsourcing its data center. The Supplier Manager is analyzing the

potential external service providers.

Which factor should NOT be considered by the Supplier Manager in the decision making process?

6. An organization finds value in moving to a 'platform as a service' solution. The organization understands that it is crucial to optimize its own way of working to make this a success.

What is this an example of?

7. An organization will navigate through a digital transformation.

What would help the service provider to maintain a good relationship during this time of organizational change?

8. An organization is looking for a service provider to support the less critical services.

How would you describe the needs of the organization?

9. A service provider is onboarding a large customer with a complex user base.

It is advised that the service provider manages this as a:

10. A start-up wants to launch a new service.

As funding is limited, which of the following is the best technique that they can use?

11. After drawing the service value streams, some bottlenecks are apparent. To improve this, an organization will make use of:

12. A hotel organization launched an app to enable their customers to customize their menu during their stay.

What is this an example of?

13. Through a virtual call with the Service Manager, a top consumer is complaining about the response time of the staff o delivering new laptops. However, all targets are met. The Service Manager listens to the issue, considers its importance, and proposes to review the Service Level Agreement.

Which type of listening is the most appropriate for this situation?

14. An organization's business-critical service is experiencing frequent downtimes and slow performances.

What do you suggest to improve the situation?

15. An organization is looking for a service provider to support them in their digital transformation.

As part of the service provider, what would be the first focus of your interactions?

16. A moment of truth is best described as:

17. A service provider is launching a new service.

What is an appropriate method to encourage the demand for this service?

18. A service provider has chosen a shift-left approach to deliver new services to its users. This approach has been challenging for some users.

What could be the reason?

19. A service provider is failing its service level targets on a monthly basis. The resolution time of priority 1 incidents is breached frequently.

As the Incident Manager for the service provider, which action will you take?

20. A service provider wants to track if a customer is emotionally satisfied with the service it is providing.

Which metric would help the MOST?

21. An organization is identifying the needs for a new service. To ensure that the service is going to be fit for purpose, the organization has defined some requirements.

Which of the following is the best way to specify the requirements?

22. What of the following is NOT an example of a service value driver?

23. The IT Manager of an organization is drafting the business case to move to the public cloud. The IT Manager seeks your advice to understand the approach that can be considered.

What is the best approach that you will suggest?

24. A service provider is off-boarding a user.

Which of the following actions is recommended?

25. An organization is changing its training approach to shift the focus from product centric to the needs of the users.

What of the following ITIL guiding principles is considered in this case?

26. New users are onboarding the service of the service provider.

You are asked to prepare the communication management strategy.

Which stakeholders will be part of your plan?

27. Customers who love to eat organic food are an example of which category?

28. After onboarding, the customers can access the service provider's mobile network.

What is this an example of?

29. A service provider is onboarding new users. To ensure that the user is allowed to access the service, it requires a copy of the user's ID.

What is this an example of?

30. A service provider is losing its customers at a rapid pace. The Service Manager wants to understand the reason and asks to draw out the customer journey for this.

Why is this a good idea?