Get DumpsBase CIS-CSM Dumps Questions To Be A Successful Candidate

1. Agents and managers cannot create knowledge articles from Community questions.

2. Information about a customer’s service contract is found in Knowledge.

3. From what places in SN can an agent create a case? (Choose three.)

4. What are the conditions that matching rules are based on? (Choose two.)

5. Matching rules enhance assignment capability by ____________________.

6. Special Handling Notes can apply to which one of the following based on specific attributes?

7. Predictive Intelligence improves Case management by:

8. Which of the following is a condition for matching rules?

9. What do blue circles in the timeline of a case form represent?

10. Predictive Intelligence improves triage quality by eliminating the guesswork. Predictive Intelligence supports which of the following decisions? (Choose two.)

11. Which Business Rules are part of the Customer Service Management baseline configuration? (Choose two.)

12. What are the Critical Success Factors that are related to CSM Suite Implementations? (Choose four.)

13. What should be emphasized when designing solutions? (Choose three.)

14. What role does the Engagement Manager play before the Workshop? (Choose two.)

15. What should be part of the pre-engagement collateral?