Study SDM_2002001030 SDM Certification – PS NSOP Exam Questions Online

1. What functions does the CM team support?

2. What BEST describe the CM process?

3. What are the key responsibilities for CM Manager?

4. Which are the main CM interfaces?

5. What is a typical contractual risk?

6. The Field Operations organisation is not performing efficiently and requires re-organisation.
Which statement BEST describes the correct approach?

7. What is the MOST effective way to convince the customer to agree to changes in contractual scope?

8. What is the tool used by NSN to collect and communicate Demand Planning (forecast) and financial Latest Estimates (LE)?

9. Can the Lead Network Operations Business Manager start operational delivery after the baseline shows an expected 30% negative gross margin?

10. In one of the Operational meetings set up as part of the governance model, it has been highlighted that the customers 3rd Party technical support that is being performance managed by NSN is not meeting the SLA requirements and the escalation route has been exhausted.
What happens next?

11. The customer CTO calls you (The Technical Support Manager) directly to resolve a service outage in what he describes as strategically important area.
What is the correct course of action?

12. You have a Trouble Ticketing system that has a limited capability, which other function can you use to assist you when calculating the SLA?

13. When are purchases usually recognized?

14. What standard is the Network Operations OSS functions based on?

15. Which statement is MOST complete in describing the Network Operations Business Manager role in an Outsourced delivery?

16. In an outsourcing deal what activity is the assessment and verification of all customer information relevant for NSN to build its technical and commercial solution for a deal prior to contract signing?

17. You are managing a NOC in country 'X' where there are very limited 3G skills. The customer has announced they will upgrade their network to 3G.
What solution will BEST resolve the skill issue to the mutual benefit of Customer & NSN?

18. Which statements correctly describes Third Party Management?

19. Proposed changes from a Change Management process always require a new or revised:

20. One of your Technical Support Engineer's has caused a major outage while carrying out a minor configuration change on an RNC.
As the Technical Support Manager, what is the correct follow up action?