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1. An IT organization is transitioning to cloud services to support an ITaaS model. The CIO has informed their directors that IT must be managed like a business.

What must IT do to meet this strategic goal?

2. A company wishes to transform to using cloud services. They have a good understanding of Service Oriented Architecture (SOA), but have not established the needed education, teamwork, and discipline to take them through the full ITaaS implementation.

As their cloud architect consultant, you need to take them to the next level in the service orientation maturity model.

What is the next level?

3. A bricks-and-mortar electronics retailer wants to increase sales by selling products through an online portal in addition stores. To achieve this, they have assembled a team of software developers to build the online portal and the selling capability.

Which cloud service model should they consider to quickly develop this solution?

4. An IT organization within a healthcare company has embarked on a strategic transformation by adopting the IT Value Transformation road map. They have been successful in bringing out several IT services by adopting cloud computing. These services have helped the company release new products quickly into the market.

However, the IT organization is still perceived internally as a cost center.

What is the IT organization neglecting?

5. A software development company has asked for your help to improve their application development processes. After a complete assessment of their development process, you suggest that they implement DevOps.

What primary benefit should the company see after following your advice?

6. An IT organization is very traditionally structured. The lines of business (Lobs) have been facing difficulties with the representativeness of IT. The IT organization wishes to move to an ITaaS implementation.

What would be a benefit to the LOBs?

7. An IT organization wishes to adopt ITaaS to offer services to customers.

What should the organization consider when designing services?

8. What is a big inhibitor to risk management in cloud environments?

9. An enterprise is beginning its journey to ITaaS, and has retained a cloud architect to assist them. An assessment of their current environment has already been completed. They have identified economic, functional, and trust requirements for their applications.

What should the cloud architect recommend they apply these filters against?

10. A company wants to deploy services in a new cloud infrastructure. The cloud architect is helping the company design services and realizes that the company is having trouble because of a legacy, organizational structure. The company is seeing delays in service delivery.

What would be an organizational cause for these delays?

11. An IT group within an organization is transforming to ITaaS in their private cloud. They plan to appropriately bill the lines of business for the resources consumed by implementing a chargeback methodology. IT will initially offer a Windows platform to the QA personnel to perform end user testing on the application developed by the engineering group.

How would they effectively determine the cost of a service instance?

12. An organization is currently virtualized, and the CIO is planning for the transition to ItaaS. They are striving to make significant changes to internal IT processes and policies in order to streamline operations, and to improve service levels by deploying automation and orchestration tools.

What is the most important consideration when choosing the orchestration tool?

13. In a hypothetical future scenario, a security company has deployed a large fleet of surveillance drones to observe customer facilities. Audio and visual as well as radio spectrum and infrared data are transmitted back to the security company for processing.

The data is run through multiple virtual assistances and expert systems to detect and tag anomalies and potential threats in the data streams before passing team along to human security personnel.

What emerging 3 rd Platform technologies would enable the desired capabilities?

14. An enterprise wishes to implement ITaaS to provide services for different business units through a service catalog.

As a cloud architect, what would you consider when designing a service catalog while keeping security in mind for this enterprise?

15. In the evolution of converged infrastructure, what are Turn-Key Clouds?

16. An organizations runs as Internet-based software service. To remain competitive with newcomers to the same market, the organization is transitioning from their traditional annual software release model on a monolithic stack to a quarterly minimum release model using cloud.

To achieve this goal, in what technologies should the organization invest?

17. A company that provides cloud services has operation processes in place for service delivery.

The following information is desired:

- Measure consumption against available resources

- Track usage thresholds

- Produce usage trending reports

What type of process would provide this information?

18. A healthcare company decides to adopt cloud computing to offer new products and services to their customers.

What should be their biggest concern when it comes to storing and handling patient data from a governance perspective?

19. The principles of Autonomy, Abstraction, Discoverability, Composability, and Reusability are all principles of what?

20. A cloud architect is helping a company with a new service design process. The architect is concerned that the company may see delays in problem resolution that can impact customer satisfaction.

What did the architect observe that may have led to this concern?

21. A line of business has been using a public cloud provider and is now seeking services from the internal IT department. The line of business (LOB) has concerns about service performance and availability.

They also want to have a clear and logical description of services, capabilities, and key performance indicators. The organization would like to better understand support responsibilities and warranties.

What should the LOB obtain from the IT department to satisfy concerns?

22. An organization wants to provide IaaS capabilities in a private cloud.

They have the following requirements:

- Each line of business must have access to its own services and templates

- Service templates should be as generic as possible

- Data encryption should be provided for only services that require it

- Each instance should use Microsoft Active Directory for authentication

- Each instance should have the latest OS patches applied

How can these requirements be addressed in a cloud design?

23. In the evolution of converged infrastructure, what are Blocks?

24. An IT organization for a medium sized grocery retailer is considering adopting ITaaS. They are interested in offering services to the lines of business through a service catalog. As a first step, they performed an inventory of all existing IT capabilities.

What would you recommend as a preferred approach to building services in their service catalog?

25. A Chief Information Officer (CIO) of a financial services company is facing a peculiar dilemma. Any line of business (LOB) request for IT services takes too long to be delivered.

The core problem that has been identified is that there are multiple ways to order services that involve cumbersome processes with several manual and redundant steps. The CIO understands that the order and delivery process must move to a new model.

Which model would be most appropriate?

26. A company wants to deploy services in a new cloud infrastructure. The cloud architect is helping the company design services and realizes that the company is having trouble because of a legacy, organizational structure. The company is introducing multiple touch points into the service delivery process.

What impact will these additional touch points have on the process?

27. An IT organization has hired you as a cloud architect to assist them in planning for cloud services. Your first goal is to help the IT organization categorize existing services against service characteristics.

You have provided a table that shows common service characteristics and their attributes for considerations, benefits, and trade-offs.

The following attributes from the table have been identified:

- Consideration: bundling services increases complexity

- Benefit: replaceable components, improved recovery from failure

- Trade off: very finite capability

What characteristics correspond to the identified attributes?

28. An organization wants to use a public cloud provider for IaaS instances. They will develop and deploy their own applications within these instances. The organization must follow health care compliance regulations.

What should the organization ensure before deploying their applications in the public cloud?

29. An organization is categorizing their existing services against service characteristics to determine how ready each one might be for the catalog. Part of this effort involves looking at the following three attributes for each service characteristic: considerations, benefits, and trade-offs.

What attributes correspond to the following characteristics: Discoverable, Idempotent, and Composable?

30. DRAG DROP

A company has an incident process in place for the cloud services that they support.

What is the correct order of steps for an incident process?

31. A large IT organization has committed to transition to ITaaS.

What changes would need to happen in the IT organization to adopt this model?

32. You have been asked by a company to help drive IT efficiency, focusing specifically on direct, short-term activities.

What would you recommend?

33. A line of business (LOB) has been using a public cloud and is seeking services from the internal IT department. The LOB has requested an SLA for each service.

Why would the LOB make this request?

34. An organization is categorizing their existing services against service characteristics to determine how ready each one might be for the catalog. Part of this effort involves looking at the following three attributes for each service characteristic: considerations, benefits, and tradeoffs.

What attributes correspond to the following characteristics: Reusable and Composable?

35. A company has an IT organization that is separated into teams that support different underlying technologies. Each team has its own budget and manages its own tools.

They have a clear understanding of current performance, capacity, and events. Team response to assigned help desk tickets is satisfactory. The company intends to deploy a private cloud and provide services to internal customers.

What service operation management challenge may this company face?

36. An IT department wants to reduce waste by shutting down and archiving auto-scaling groups (ASGs) and VMs that have been inactive for more than two weeks. Archived ASGs and VMs will consume tenant quota for the responsible parties.

The IT department wants email notifications to be sent to the tenant and the line of business controller automatically when this happens.

How might you define the configuration for such a solution?

37. An IT department has defined 50 service offerings in their service catalog to satisfy application developers. All services are sourced from within the private cloud. Many of the variants have only been deployed a small number of times. A big data platform is offered and being actively used by a team of data scientists.

The developers are able to customize the platform’s compute, storage, protection and network configuration upon instantiation. Because of the culture of the organization, no chargeback mechanism is implemented.

Within six months, IT finds that the environment has become very complex.

What can they do to resolve the problem?

38. An organization wants to provide IaaS capabilities in a hybrid cloud.

The organization has the following requirements:

- Each line of business must have access to its own services and templates

- Service templates should be as generic as possible

- Data encryption should be provided for all services

- Each instance should use Microsoft Active Directory for authentication

- Each instance should have the latest OS patches applied

- Consumers should not be given the ability to select which cloud to use for instance deployment

How can these requirements be addressed in a cloud design?

39. Which IT Governance principle should cloud services adhere to?

40. As a company moves towards a DevOps model, they have asked you to help their developers achieve the following objectives:

- Repeatedly produce production ready code within short intervals

- Ensure more effective collaboration between developers and delivery personnel

- Align releases tighter to business needs

In order to speed up the cycle of service creation, what would you focus your attention on?

41. You have been approached by a company to recommend a service model given the following economic drivers:

- 65% of developer effort is spent on maintenance

- There is a lack of reusable development components

- Multiple development environments are being instantiated without standardization

- There is a need for software minimum customization

In addition, developers would like independent control to test and provision their own environments.

What is the most appropriate service model to recommend?

42. A service provider is starting a new business for providing cloud services. However, they are concerned that their cloud infrastructure design needs to be validated by usage over time and then adjusted to handle heavy loads.

What can they do to mitigate this concern with paying customers?

43. When should risk be mitigated as part of the governance process?

44. An IT organization in a technology company is in the process of adopting cloud services in an ITaaS model. They are seeking to reduce their operating costs while delivering business aligned services.

What is the most effective way to do so?

45. An organization wants to provide IaaS capabilities in a hybrid cloud.

They have the following requirements:

- Each line of business must have access to its own services

- Templates will be shared

- Service templates should be as generic as possible

- Data encryption should be provided for only services that require it

- Each instance should use Microsoft Active Directory for authentication

- Each instance should have the latest OS patches applied

How can these requirements be addressed in a cloud design?

46. An IT department is using a number of tools to automate the expansion and contraction of the cloud resource pools.

Which cloud feature are they implementing?

47. An organization is beginning its journey to ITaaS. The services that IT provides are meeting the current state of well-defined business goals. Governance is in place, and they are meeting regulatory requirements for the regions in which they operate.

Teamwork, education, and discipline have been established, relevant business requirements and goals are defined, and the necessary organizational foundation for service orientation is in place.

As their ITaaS consultant, you need to take them to the next level in the service orientation maturity model.

What is the next level?

48. An IT organization adopted the ITaaS model to offer services to their business units. They want to assess their readiness for creating and operating cloud services.

What would be an appropriate assessment for them to perform related to governance?

49. An organization wants to provide IaaS capabilities in a private cloud.

The organization has the following requirements:

- Each line of business must have access to its own services and templates

- Service templates should be as generic as possible

- Data encryption should be provided for all services

- Each instance should use Microsoft Active Directory for authentication

- Each instance should have the latest OS patches applied

How can these requirements be addressed in a cloud design?

50. In the evolution of converged infrastructure, what are Appliances?

51. What is a characteristic of traditional application development that differs from Agile development?

52. An online retailer has been experiencing tremendous growth in the past two years. Until now, they have been using a private cloud architecture to run their online business. In order to support the growth, they have decided to invest in hybrid cloud services.

What is a primary consideration when moving to a hybrid environment?

53. An organization wishes to more efficiently produce services by unifying processes and methods from various departments to provide more cross functional integration. To achieve these goals, all elements of the infrastructure will be software driven and manual processes will be automated as much as possible.

What practice is this organization trying to adopt?

54. A service provider is preparing to offer PaaS. One of the challenges they are facing is incorporating the cost of databases.

What should you recommend as the best way to include this in the costing model?

55. A financial organization recently deployed a private cloud. They also are planning to use public cloud services to meet their business application demands. They need to implement a measured services and chargeback methodology.

Based on best practices, which solution provides accurate and transparent reporting to the consumer?

56. Your company is an application service provider that hosts customer applications and data in your data center.

The entire infrastructure is client-server based and you have begun to assess the risk of moving your web applications to a cloud- based infrastructure. During this phase you are required to provide the value of corporate assets involved.

How should you assess these corporate assets?

57. A company is in the process of utilizing exposed cloud computing APIs in order to access database, storage, and e- commerce capabilities for their cloud applications.

Which type of APIs are these?

58. An organization is deploying services in a private cloud. Consumers are calling IT because they are seeing performance issues within the deployed services.

How should IT troubleshoot and identify these performance issues?

59. An enterprise is beginning its journey to ITaaS. An assessment of their current environment has already been completed. It has been determined that a change made - even to a small part of the infrastructure-requires the entire monolith to be rebuilt and deployed

As a cloud architect, what would you use to redesign the monolith to resolve this issue?

60. When should risk be evaluated as part of the governance process?


 

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