Top User Experience Designer Dumps (2024 V13.02) – Prepare for Your Salesforce User Experience (UX) Designer Exam Well

1. Cloud Kicks (CK) is going to launch a new Salesforce process for itsCustomer Service team. After Launch, CK wants to ensure the process is working well for its customer service representatives.

Which three Salesforce tools should be used to track and measure the adoption of the new process? Choose 3 answers

2. A UX Designer is going to create a custom app for a new team of service agents.

Which three parts of the user interface could be customized? Choose 3 answers

3. A UX Designer at Cloud Kicks (CK) recommends a Salesforce Console application for CK’s service representatives.

The service representatives work on multiple support cases hour, accessing them viaqueues, calls, or live chat.

Which console navigation feature would NOT be relevant to the designer recommendation?

4. Cloud kicks wants to hire a deal closer.

Which three activities wouldsomeone in this role do each day? Choose 3 answers

5. A sales representative needs to quickly see key fields whenever viewing an opportunity.

Which three Salesforce feature would allow fields to be available when they are viewing arecord? Choose 3 answers

6. A UX Designer has created two different user interface designs for a new marketing landing expected to haveseveral visitors. The landing page has a contact from on it, and the designer wants to know which design products the most from completions.

Which testing method should be used?

7. Cloud Kicks marketing development representatives need to process incoming leads. Understanding the typical lead to opportunity is essential to the design.

Which three new records would typically be created when they convert a lead? Choose 3 answers

8. Which two resource of the Salesforce Lightning Design System (SLDS) could be used to make custom application look, act,and sound like Salesforce? Choose 2 answers

9. In which two ways could the usability of accordion elements be improved in a mobile environment? Choose 2 answers

10. An organization must be digitally accessible to enable social opportunity.

What are three core principles of Web Content Accessibility Guidelines (WCAG)? Choose 3 answers

11. W UX wants to customer the end user’s Salesforce app experience.

Which two administrator capabilities should be used for mobile navigation menu setup? Choose 2 answers

12. Cloud Kicks’ Sales team needs in-App Guidance for key functions and processes so they can maximum their time.

In which three ways should a UX Designer customize the Salesforce Help Menu to meet this request/ Choose 3 answers

13. A UX Designer has recently released a feature on experience Cloud and wants to know if the feature

was successful and track usability over time.

Which research methodology should be used?

14. Cloud Kicks (CK) has an Unlimited Edition Salesforce org. CK’s UX Designer has identified that dynamic dashboards could be a useful tool to improve orgusability and experience.

How many different dynamic dashboards could they create?

15. Cloud Kicks wants to modify one of its custom Lightning Web Components so that its administrators can change the look and feel depending on what type of Lightning page is used in.

Which feature should be recommended?

16. Cloud Kicks wants to create an external facing site where users can:

* Manage and submit cases via the web.

* Browse and search Knowledge Base articles.

* Contact Support via lice chat.

Which cloud should be used to design an appropriate solution for CK’s users?

17. Service agents are complaining that the new custom object to track reservation has too many fields and is duttering their layouts. All of the fields are necessary, but they would like to display fields and sections of the record as individual components on the page layout with visibility depending on where they are in the reservation process.

Which feature should be recommended?

18. Which visual design elements should be used in corporate style and branding guidelines?

19. Cloud Kicks (UC) has begun a new project to update its Experience Cloud site. CK know the interface needs improvement and wants its Designer to conduct an independent audit of its current website.

Which activity should the designer perform?

20. A UX Designer atCloud Kicks is having difficulty getting its developers to see why the design changes would improve the user experience.

How should the designer help mitigate pushback from developers?

21. Cloud Kicks wants to apply branding to its current Salesforce org, currently using Lightning Experience. The look and feel must follow company design guidelines.

Which declarative design properties should be used to achieve this?

22. A UX Designerhas created a new form for a call center that takes special delivery information from its customers.

The designer wants to ensure the call center staff finds the form easy and intuitive to use.

Which kind of testing should be conducted to validate this?

23. What would it mean for the user when designing perceivable content?

24. A UX Designer is in the process of designing a new page layout for a custom object in Salesforce.

How should the designer ensure thebest end-user experience?

25. A UX Designer wants to ensurenew Salesforce users are given the appropriate onboarding experience.

Which two on-App Guidance customizations should be used?

26. Cloud Kicks wants to drive engagement on its website.

Which two Salesforce features should boost engagement? Choose 2 answers

27. Which two consideration should be made when conducting a Consequence Scanning workshop? Choose 2 answers

28. Financial advisor should be able to access a customer’s record in Sales Cloud and see all potential business opportunities related to each individual customer. The bank does not have any corporate or business customers at this time.

How should a UX Designer suggest the bank represent its customers within its Salesforce instance?

29. Which criteria should the designer consider when selecting users for testing?

30. Cloud Kicks needs functional components thatwill be used on many pages. The components need to be consistent with the look and feel of Lightning Experience.

What does the Salesforce Lightning Design System (SLDS) provide that will ensure consistency?

31. A Development team is not valuing the results of a usability testing session.

How should acceptance of the results be increased?

32. A company provides away for customers to shop for homes and contact real estate agents online. The company’s brokers use some of the Salesforce standard functionality to track home buyers.

Which three standard Salesforce objects should be used in this experience? Choose 3 answers

33. What should a UX Designer use to design responsively within the Salesforce Lightning Design System (SLDS)?

34. A UX Designer wants to explore sample code for Lightning components and see how changing to code affects the visual appearance in real time, without deploying any code to a Salesforce org.

Which two resources should help accomplish this? Choose 2 answers

35. A UX Designer needs to create a visual representation of a user’s series of steps to achieve a meaningful goal.

Which UX design method should be used?

36. Cloud Kicks(CK) is incorporating Relationship Design principle into its business model and customer offerings wherever possible. Choose 3 answers

37. Cloud Kicks wantsto represent stages for opportunities within the sales process.

Which Salesforce Lightning Designing System (SLDS) component should be recommended?

38. A UXDesigner is asked to design a new application built on Salesforce.

What should be their first step?

39. The UX Designer at Cloud Kicks is considering using a custom Lightning component to fulfill a specific business requirement.

Which two best practices should be considered? Choose 2 answers

40. A sales representative wants to personalize their own user experience.

Which two recommendations should be made to provide more intuitive access regularly used content? Choose 2 answers

41. Following a human-centered design process approach, Cloud Kicks is preparing a user feedback session for an app that is not performance as anticipated.

In which two ways could confirmation bias be avoided? Choose 2 answers

42. Cloud Kicks wants its Discovery team to help explain the relationships between process steps and business teams.

Which types of process map should they produce?

43. What are Salesforce core design principles when making design decisions?

44. A UX Designer at Cloud Kicks has the requirements and some user scenarios but wants to test how a new feature will be received by the user.

What should the designer create and show to the user to test the content and structure of the new feature?

45. A UX Designer is creating a site for delivery within Builder for a customer who has strict requirements is stay focusedon out-of-the-box styling and components only.

Which three methods would deliver a branded experience? Choose 3 answers

46. During our interview, a UX designer discovers that the most common daily task for the user is to view and commonly view reports using the global search bar for:

47. How should a UX designer differentiate between a voice and a tone?

48. A Ux designer has been asked to improve salesforce adoption among sales representatives at cloud kicks after conducting stakeholder and user interviewsthe designers finds there is no clear consistent sale process

What should the designer do next

49. A UX designer want to understand the mental model of employees who have requested a new internal community the brief specifies what the employees should be able to do on the site but the designer need to suggest and suitable architecture.

Which technique should be used

50. Users from a small group within a sales teams have complained about an object that is often used only by them that has not been a edit to their lighting app due to small volume of users the administrator is not considering a new app for them

Which two salesforce features should be suggested to improve the end-user experience?

51. A UX designer is creating a customer support site in experience builder that will internationalized across the 12 different countries

Which two designs considerations should bemade when planning for the site

52. Cloud kicks wants to incorporates human-centered design across its organization.

Which two practices should beadopted

53. Cloud kicks is planning its einstein Bot implementation and has identified common issues the Bot can resolve. CK has determined that extensive technical planning is needed for bot effectiveness and customer satisfaction

54. A UX designer wants to quickly mock up salesforce user interface experiences using a collection of prebuilt components. The designers neededsalesforce lighting design systems (SLDS) resources for their designs and prototypes such as base components tokens and designs patterns.

Which tool or installation should best support their needs?

55. Universal Containers (UC) uses a custom lightning component with an Apex class to display shipment information (custom object, private OWD).

UC sales managers are complaining about two important points:

● Shipment records that belong to their teams can be seen by other users.

● Shipment amount should be visible only by managers, but sales reps are able to view it.

Which two features did the development team miss that is causing the problems? Choose 2 answers.

56. Universal Containers (UC) has implemented Service Cloud. There is a flag field on the case object that marks a case as(Sensitive). UC requested that this flag can be viewed by all users who have access to the case but only be edited by the assigned case assessor. The case assessor is a lookup field on the case object.

How can an architect achieve this requirement?

57. Universal Containers (UC) operates worldwide with offices in more than 100 regions in 10 different countries role hierarchy to control data visibility. In the new fiscal year, UC is planned to reorganize the roles and reassign accounts owners.

Which two points should an Architect consider in this situation? Choose 2 answers

58. Sales managers want their team members to help each other close Opportunities. The Opportunity and Account organization-wide defaults are private. To grant Opportunity access to sales reps on the same team, owner ship-based sharing rules were created for each team.

What is the side effect of this approach?

59. Universal Containers' organization wide-defaults model is private for the Account object. A sales repeats to opportunity records.

Which level of access will the sales rep have to the related account record?

60. Cloud kicks has identified that its users are having difficulty figuring out where to look on a web page due to the number of design elements.

Which three considerations should be made to improve the visual hierarchy of the page? Choose 3 answers

61. During user interviews, a UX Designer discovers that the most common daily task for users is to look for and view commonly used reportsusing the global search bar.

What should be done to improve their experience?

62. How would a UX Designer Differentiate between voice and tone?

63. A UX Designer has been asked to improve Salesforce adoption among sales representatives at Cloud Kicks. After conducting stakeholder and user interviews, the designer finds there is no clear, consistent sales process.

What should the designer do next?

64. A UX Designer wants to understand the mental model of employees who have requested a new internal community, The brief specifies what the employees should be able to do on the site, but the designer needs to suggest a suitable architecture.

Which technique should be used?

65. Users from a small group within a Sales team have complained about an object that is often used only by team that has not been added to their Lightning app. Due to the small volume of users, the administrator is not considering creating a new app for them.

Which two Salesforce feature should be suggested to improve the end-user experience? Choose 2 answers

66. A UX Designer is creating a customer support site in Experience Builder that will be internationalized across 12 different countries.

Which two design considerations should be made when planning for this site?

67. A UX Designer is creating a custom To-Do List component to replace the standard Salesforce one. Their developer is using a parent-child Lightning Web Component (LWC) structure to build the component, creating a parent component for the list and a single repeated child component for each To-Do Item within the list.

Which two impacts of the LWC’s Shadow DOM should be considered when designing or developing

the stylesheets for these components? Choose 2 answers

68. Cloud kicks wants to incorporate human-centered design across its organization.

Which two practices should be adopted?

69. Cloud Kicks (CK) is planning its Einstein Bot implementation and has identified common issues the bot canresolve. CK has determined that extensive technical planning is needed for bot effectiveness and customer satisfaction.

Which additional element(s) would be essential?

70. A UX Designer wants to quickly mock up Salesforce user Interface experiences using a collation of

prebuilt components. The designer need sales lightning resources for their design and prototypesuch

as based components, tokens, design patterns.

Which tool to install should need?

71. The UX Designer at Cloud Kicks is asked to make the website size and content adapt to the screen

size, platform and orientation.

Which design should the design use?

72. Cloud Kicks (CK) isgoing to conduct some interviews surveys with users to better understand their

Purchasing habits. CK’s UX Designer wants to get the most accurate view of customers’ purchasing behaviors using these research methods.

Which two response biases should the designer be aware of when interviewing or surveying users? Choose 2 answers

73. Cloud Kicks’s development team is working on the build of anew custom component using VS Code. They often have new CSS dasses and properties conflicting with the Salesforce Lightning Design System (SLDS).

What should simplify working with SLDS in Lightning Components?

74. A UX Designer wants to communicate the value of diversity, inclusion, and equality in design.

Which three business outcomes represent these values? Choose 3 answers

75. A UX Designeris analyzing their Experience Cloud site, enabled for Knowledge articles, and is using the Featured Topic component to display content.

Which UI configuration should be used to further individualize each featured topic?

76. A UX Designer is asked to design a responsive page. When screen resolution changes, the content of the page should expand across columns or wrap and push it self onto new rows.

Which Salesforce Lightning Design System (SLDS) utility provides the most flexible system to meet these requirements?

77. A group of sales users needs to be guided step by step through a new process using Floating or Decked Prompts.

Their administrative team wants to the ability to see the adoption of this assistance via Reports and Dashboards.

78. Cloud Kicks (CK) is planning to roll out a refreshed version of its mobile app with some new functionality for customers.

What are two reasons why CK’s UX Designer would consider using an interactive prototype in this situation? Choose2 answers.

79. Cloud Kicks (CK) has not migrated to Lightning Experience but wants to leverage the Salesforce Lightning Design System (SLDS) in its custom applications.

Which three solutions should CK’s designers use to deliver applications with a consistent Lightning Experience Look and feel? Choose 3 answers

80. A UX Designer presents a creative design approach to solving end-user problems, beginning with identifying their needs and ending with creating solutions that meet those needs.

Which approach is being followed?