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1. notifications, if any, that customer service needs to provide to the customer

- Items sold at a discount must show the original price, discount, and net amount on each line of the invoice. Invoices must be posted at the cash and carry desk at the time of sale. For orders, accounting must post invoices and send them to customers.

- Warehouse employees must be able to indicate what has been shipped on an order. They will use the G/L account for shipping charges. They need to use the correct G/L account for sales versus cost through proper assignment of sales and purchase accounts in the general posting setup.

- Some of the brokered customers require one invoice per week regardless of the number of orders or shipments.

Accounts

- Payment terms vary by customer.

- The amount paid to brokers must be calculated from sales after invoice discounts.

- Broker vendors must be easily identifiable from other vendors in lists

- Commission paid on sales not collected within 120 days must be deducted from brokers’ next compensation payment.

Reporting

Wide World Importers requires reporting on the following:

- the overall profitability of each line of business at any time for any given period

- the cost of outbound shipping in the overall profitability of sales by business line in all related reports

- freight sales and cost by account in the trial balance

- the cost of brokers’ compensation in reporting the overall profitability of sales by business line

- the effect of item discount promotions in financial statements.

Issues

Pricing

- Spreadsheets are used to maintain special item pricing and discounts. The only source of product line discount information is a whiteboard in the warehouse. The price charged is frequently incorrect.

- Customers complain when they think they think they have not received the best price available. Promotions are sometimes applied in error after a special pricing event ends, for example, when discounts are offered temporarily to reduce overstock.


Management cannot see original versus actual price on all sales. Discounts given by brokers requires spreadsheets and comparison between price list and price on sales invoice. Management needs to be able to quickly see the discount given on each sale.

Payment terms

- Agreed-upon payment terms are frequently entered incorrectly on orders, causing cashflow issues.

- Invoices already paid in full exist on the sales aging reports. The frequent cause of this issue is that sales from the cash and carry desk are not indicated as cash sales and are not posted as paid in full.

Some buying groups require that all invoices sent during a month be due on the 20 th of the following month.

Invoicing

- Paperwork is frequently misplaced between the warehouse, customer service, and accounting.

- Invoices that are posted in the accounting system based on shipments and invoices that are sent to customers weekly do not match due to errors transferring the data from one document to another.

- Users are selecting the incorrect freight type (expense versus sales) on purchase and sales transactions, making it difficult to reconcile freight costs.

- Sales placed from the cash and carry desk by customers originally acquired through a broker are not being recognized with the correct customer source. Reporting by business line is inaccurate.

Accounts

- Users often forget which fields to use to enter information when they add new customers to QuickBooks. This results in errors and inconsistencies in data and affects sales reporting. Confidence in sales reporting accuracy is low.

- Adding new brokers is a different process than adding other purchase vendors. Users often forget which fields to select and how to correctly assign the vendor number to add new brokers.

- Manual entries to certain G/L accounts cause reconciliation issues.

HOTSPOT

You need to report profitability by business line.

How should you configure the system? To answer, select the appropriate options in the answer area . NOTE: Each correct selection is worth one point.

2. You need to configure sales for the cash and carry desk.

What should you select?

3. HOTSPOT

You need to configure the system to show the sales discounts.

How should you configure the system? To answer, select the appropriate options in the answer area . NOTE: Each correct selection is worth one point.

4. HOTSPOT

You need to resolve the reconciliation issues.

How should you complete the setup? To answer, select the appropriate options in the answer area . NOTE: Each correct selection is worth one point.

5. DRAG DROP

You need to configure discounting for sales.

Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area.

6. DRAG DROP

You need to ensure that any transaction that uses a customer account always includes the customer source dimension.

Which five actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

7. You need to configure the new customer creation process.

Which two areas must you configure? Each correct answer presents part of the solution NOTE: Each correct selection is worth one point.

8. DRAG DROP

You need to design a process to resolve the broker issues for Accounts.

Which three actions should perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order . NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.

9. You need to set up payment terms for buying groups.

Which two actions should you perform? Each correct answer presents part of the solution . NOTE: Each correct selection is worth one point.

10. Topic 2, Case Study B Deliveries

This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case . However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.

To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.

At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.

To start the case study

To display the first question in the case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. When you are ready to answer a question, click the Question button to return to the question.

Current environment

Deliveries

- The company receives daily truckloads of products from their vendors, warehouses the products briefly, and then ships orders based on a weekly delivery cycle to each customer’s store.

- Customers have regular standing orders that are revised and finished one week prior to delivery.

- Best for You Organics has a fleet of trucks that make deliveries according to planned routes.

- The company also has a floating route for trucks to deliver rush orders. The route is being used more often by customers and has overwhelmed the warehouse with exception processing.

Duties

The company wants to provide greater separation of duties between activities in the office and activities in the warehouse.

The accounting team enters orders for the sales team, sends pick tickers back to the warehouse, and organizes shipping documents. The accounting team invoices the orders when they receive instructions from the warehouse that an order shipped.

Employees have expressed frustration because they need to work longer hours to accommodate the increase in sales.

The company does not use the Advanced Warehousing function.

Requirements

Salespeople

- Salespeople must be able to manage opportunities that are converted to quotes.

- Salespeople must be able to release orders to the warehouse to be fulfilled once a quote is final.

- Salespeople must be trained on how to determine if inventory is available when they are completing the quote to avoid promising inventory that is not on hand because all orders are processed one week in advance of delivery.

Team responsibilities

Deliveries must be shipped daily by employees in the warehouse. The office must be responsible for completing the invoicing process.

The current team responsibilities are shown in the following graphic:

The required team responsibilities are shown in the following graphic:

Vendor management

- The company contracts with each vendor for regular discounts at the invoice level.

- The company requires a pre-set discount percentage to calculate automatically when the purchaser completes a purchase order.

- The company must be able to see a copy of the completed purchase order in the system when they have new contract negotiations with their vendors.

Customer and inventory management

- Sales invoices must be automatically emailed by the system to customers.

- A template must be used for emails sent to customers. The template must not be altered.

- Customers who pre-pay their invoices must not receive a copy of their invoices.

- The company warehouses all products as Case quantities. The company has difficulty recording accurate costs for product returns. The company wants to expand their capabilities for managing returns by setting up all inventory in a quantity of Each.

Reporting

The company must be able to answer two key questions when they report financial results:

- Which customers are buying which items?

- Which salespeople are selling in which regions?

When discussing customers, the company must refer to each Customer Group as follows:

- Big Box

- Franchise

- Private

When discussing items, the company must refer to each Item Group as follows:

- Fair Trade

- Free Range

- Grass Fed

- Heirloom

- Organic

Salesperson names that must be used are:

- SalespersonA

- SalespersonB

- SalespersonC

- SalespersonD

Region names that must be used are:

- North

- South

- East

- West

Commission

- The company must be able to track salesperson performance within certain regions to calculate commission.

- Each salesperson must be assigned only to a single region.

- This commission data is currently recorded inconsistently, resulting in incorrect combinations that require manual correction. The company must have some level of automation to manage this.

Issues

Issue 1

The accounting team needs an improved process for reconciling inventory to the general ledger.

- Posted transactions are changing financial reporting in periods that have been closed.

- Unexpected changes in inventory cost for previous months are causing costing inaccuracies.

- The system must restrict the adjustment of costs for closed months.

- The new policy will be to restrict all users to posting in the current month only, with the exception of a few employees from the accounting team.

- The calendar fiscal year for company must begin on June 1.

Issue 2

The accounting team uses a complex manual accrual process to determine the accounting impact of items received but not invoiced. The system must streamline the item accrual process.

Issue 3

The company often receives a higher quantity of produce items than what they order because vendors allow for spoilage or damage of produce in transit. The company does not want to allow over receipt on non-produce items.

Issue 4

The company has received comments from their auditors that invoices are not being properly compared to received inventory documents before they are posted. The company does not use warehouse management and always handles processes directly from the purchase order.

The company always has the following documents:

- purchase order from the procurement department

- receiving document from the warehouse

- electronic invoice from the vendor

HOTSPOT

You need to configure reporting.

What should you do? To answer, select the appropriate options in the answer area . NOTE: Each correct selection is worth one point.

11. HOTSPOT

You need to set up a new fiscal year and restrict posting.

Which options should you use? To answer, select the appropriate options in the answer area . NOTE: Each correct selection is worth one point.

12. HOTSPOT

You need to configure purchase order discounting and history.

What should you do? To answer, select the appropriate options in the answer area . NOTE: Each correct selection is worth one point.

13. DRAG DROP

You need to configure the purchase order process to meet the auditor’s requirements.

Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

14. You need to configure the system to meet the requirements for received items.

What should you do?

15. You need to enforce restrictions for salespeople and regions to meet the requirements for Commission.

What should you do?

16. You need to configure the system to meet the requirements for sending invoices.

Which three actions should you perform? Each correct answer presents part of the solution . NOTE: Each correct selection is worth one point.

17. You need to set up units of measure for an item to meet the requirements.

What are two possible ways to achieve the goal? Each correct answer presents a complete solution . NOTE: Each correct selection is worth one point.

18. DRAG DROP

You need to advise the company on how to process existing sales orders.

Which three actions should you recommend be performed in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

Reference:

https://docs.microsoft.com/en-us/learn/modules/ship-invoice-items-dynamics-365-business-central/1-ship

https://docs.microsoft.com/en-us/learn/modules/ship-invoice-items-dynamics-365-business-central/2-invoice

2 1. You need to configure the system for receiving produce from the vendors.

What should you do?

19. HOTSPOT

You need to create the process for salespeople.

What should you do? To answer, select the appropriate options in the answer area . NOTE: Each correct selection is worth one point.

20. DRAG DROP

You need to configure the system to address the costing adjustment concerns.

Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

21. Topic 3, Northwind Traders

Northwind Traders is an independent, family-owned business. The company distributes natural pet products in the Northwest region of the country/region. Products are purchased directly from manufacturers and distributed by using its own fleet of trucks.

When the company started, deliveries were within a three-hour radius of the warehouse. Due to regional growth, current deliveries require drivers to stay overnight on some routes. The company plans to open a second warehouse to expand the region and eliminate overnights for route drivers. The company also plans to hire a second group of employees to run operations in this new location. The finance and accounting teams will remain in the original location.

The company uses a third-party system for financials and order management. The finance department stated that the company's fiscal year begins on July 1 and ends on June 30. The mm/dd/yyyy date format is used.

As part of the expansion, the owner plans to upgrade to an ERP system and use Business Central to fulfill the company requirements and manage growth.

Orders

• Orders are emailed to customer service and manually keyed into the inventory system. Pricing and discounts

• Customer pricing is determined by the customer market type. Customer market types are Retail, Veterinarian, and Breeder. Each customer is associated with only one market type.

• Vendors offer monthly promotions to customers by item, brand, or item category.

• Invoices should show each customer's base price, the discount amount, and the net price. Accounts payable

• The company wants to expand vendor payment options in the new system.

Customers

• The sales team must be able to do the following:

o Quickly set up new customers with the proper settings based on customer type.

o Identify customers by market type. Customer posting groups will be used to identify which market the customer belongs to.

• Base price is determined by the customer market type.

• The sales department should receive a warning when entering the order if a customer is over their credit limit.

Sales

• Customer discounts are offered for specific time frames by item, brand, or product category. Discounts should be added to sales lines automatically.

• Discounts must post to a unique general ledger (G/L) account.

• The business needs to be able to track revenue by location, market, and product category dimensions. Locations 100 and 200 will be set as default dimensions on the two warehouse locations. Food, treats, toys, and supplies are the required product categories, which will be set as default dimensions on the item cards. Each customer card will have a default market dimension.

• The sales manager wants to delete canceled orders and automatically archive them. Warehouse

• Orders will be fulfilled from two possible warehouse locations.

• Product will be transferred between locations by using transfer orders.

Sales invoices

• Invoices will be posted after delivery.

• Invoices will be emailed to the customer.

• The sales department must be able to quickly correct posted invoices for the following scenarios:

o Posted invoices that have not been paid

o Posted invoices that have been paid.

o Posted invoices created from sales orders.

o Posted invoices not created from sales orders.

Accounting

• The finance department requires that the company has 12 monthly accounting periods per fiscal year.

• Finance department users must be able to reconcile the accounts receivable (AR) subledger to the G/L account at month end.

• AR department users need the ability to settle and close invoices when customers take payment discounts after the payment discount date has passed. AR users should be allowed to accept or reject the payment tolerance.

• Accounts payable (AP) department users must be able to pay vendors by electronic funds transfer (EFT) and use a payment journal batch named EFT to process payments.

• When viewing G/L entries, the finance and accounting teams must be able to see debits and credits instead of a positive or negative amount.

• The company needs to be able to track expenses by department and location. The departments

are sales, operations, and administration.

• AR must be able to correct cash application entries.

You need to configure Business Central to display G/L entries as required by the accounting team .

Which configuration should you use?

22. DRAG DROP

You need to configure Business Central to meet the requirements of the sales department.

What should you configure for each setup area? To answer, drag the appropriate configurations to the correct sales and receivables setup. Each configuration may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

23. You need to train the Accounts Receivable (AR) department how to correct customer payment application issues.

What are two possible ways to achieve this? Each correct answer presents a complete solution . NOTE: Each correct selection is worth one point.

24. You need to set up customer sales pricing based on the requirements.

Which three actions should you perform? Each correct answer presents part of the solution . NOTE: Each correct selection is worth one point.

25. You need to resolve the issue reported by the AR users from the finance department.

What should you do?

26. HOTSPOT

You need to configure retail store customer cards to track revenue by market.

Which configuration should you use? To answer, select the appropriate option in the answer area . NOTE: Each correct selection is worth one point.

27. DRAG DROP

You need to train the sales department how to correct posted sales invoices.

Which action should you use for each scenario? To answer, drag the appropriate actions to the correct scenarios. Each action may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

28. Topic 4, Misc. Questions

You configure a cloud-based printer in Dynamics 365 Business Central.

Purchase orders printed by users must automatically print to the cloud-based printer.

You need to create a setup record for the user, report, and printer combination.

On which page should you create the setup record?

29. You are implementing Dynamics 365 Business Central Online.

Users must be added to Business Central for the first time.

You need to add the users.

Which action should you use?

30. DRAG DROP

You set up a new company for a customer.

The customer provides you with a Microsoft Excel file that contains master data.

You need to import the master data by using configuration packages.

Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

31. DRAG DROP

You are setting up approval workflows in Dynamics 365 Business Central.

You need to configure approval limits.

Which approver limit types should you use? To answer, drag the appropriate approver limit types to the correct requirements. Each approver limit type may be used once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

32. A company uses Dynamics 365 Business Central.

The company wants to print financial statements by using a cloud-based printer.

You need to recommend the type of printer the customer should install.

Which type of printer should you recommend?

33. You create a test instance of Dynamics 365 Business Central and enter transactions for testing purposes. You create a production company instance in the same Business Central environment. You need to copy the setup and master data from the test instance to the production instance without copying transaction data.

What are two possible ways to achieve the goal? Each correct answer presents a complete solution . NOTE: Each correct selection is worth one point.

34. DRAG DROP

You are creating companies for multiple customers in the cloud-based version of Dynamics 365 Business Central by using the assisted setup guide.

You need to create new companies.

Which templates should you use? To answer, drag the appropriate templates to the correct requirements. Each template may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content . NOTE: Each correct selection is worth one point.

35. You are creating payment terms.

A company processes standard vendor payments on the seventh day of the next month.

You need to set up payment terms for the vendor.

Which date formula should you use?

36. A company purchases items by using cash. You register a vendor payment when you a post a purchase invoice for a cash vendor.

You are creating a new cash vendor.

You need to set up the vendor so that payments post automatically when you post a purchase invoice.

Which type of setup should you use?

37. DRAG DROP

You need to configure a new journal template.

What should you do? To answer, drag the appropriate fields to the correct requirements. Each field may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content . NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference: https://docs.microsoft.com/en-us/learn/modules/general-journal-templates-dynamics-365-business-central/1-templates

4 1. Monetary amounts for local currency must always display three decimal places.

In General Ledger Setup, you need to configure the appropriate setup field with the appropriate value.

What should you do?

38. HOTSPOT

A bank is implementing Dynamics 365 Business Central.

Each bank account must be configured to a unique G/L Account.

You need to set up the first bank account.

How should you configure the system? To answer, select the appropriate options in the answer area . NOTE: Each correct selection is worth one point.

39. A company has been using Dynamics 365 Business Central for many years.

A new accounting manager for the company reviews the chart of accounts. The manager wants to remove some general ledger accounts.

The Check G/L Account Usage field is selected in the General Ledger Setup.

You need to assist with the account deletions.

What is one requirement that enables deletion of a general ledger account?

40. The general ledger account for accounts receivable must match the sum of all balances on the customer cards.

You need to set up the general ledger account card for accounts receivable to meet this requirement .

Which configuration should you use?

41. HOTSPOT

A company uses Dynamics 365 Business Central.

The company wants to automate sales credit memo processing.

You need to configure the system to meet the requirements.

What should you do? To answer, select the appropriate options in the answer area . NOTE: Each correct selection is worth one point.

42. DRAG DROP

You are implementing Dynamics 365 Business Central. The accounting manager of the company provides you with the chart of accounts.

You need to set up specific posting groups according to the chart of accounts.

Which setup should you use? To answer, drag the appropriate setup to the correct action. Each setup may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content . NOTE: Each correct selection is worth one point.

43. An accounting manager provides you with a chart of accounts.

The accounting manager wants you to configure the General Posting Setup.

You need to complete the configuration as efficiently as possible.

What are three ways to complete the configuration? Each correct answer presents a complete solution . NOTE: Each correct selection is worth one point.

44. HOTSPOT

A company is implementing Dynamics 365 Business Central.

The accountant must be able to report discounts received on purchased items separately from costs.

You need to configure the system to meet the requirement.

How should you configure the system? To answer, select the appropriate configurations in the answer area . NOTE: Each correct selection is worth one point.

45. A company configures special prices for a combination of an item number and a vendor. You need to configure optional criteria for special pricing to calculate the best price for the combination.

Which three criteria should you use? Each correct answer presents a complete solution . NOTE: Each correct selection is worth one point.

46. A company uses Dynamics 365 Business Central.

A customer requests that the company always use their preferred shipping provider for all sales orders.

You need to configure the system to meet this requirement.

What should you do?

47. You are implementing Dynamics 365 Business Central for a customer.

The customer wants to manually add many similar items.

You need to help the customer create copies of existing items.

Which three actions must be performed? Each correct answer presents part of the solution . NOTE: Each correct selection is worth one point.

48. DRAG DROP

You are configuring Dynamics 365 Business Central for a company.

You need to create items.

Which item types should you use? To answer, drag the appropriate item types to the correct scenarios. Each item type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content . NOTE: Each correct selection is worth one point.

49. You are implementing Dynamics 365 Business Central Online.

You receive a comprehensive price list from the customer. The customer wants you to set up the best price feature for sales by using the standard discount and pricing functionality in Business Central. You need to set up this feature.

Which three components are part of the best price calculation feature? Each correct answer presents a complete solution . NOTE: Each correct selection is worth one point.

50. DRAG DROP

You complete Payment Registration setup.

The following options are enabled:

✑ Use this account as default

✑ Auto Fill Date received

You need to process a single full payment from a customer against the amounts due for two invoices by using customer payment registration.

What four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

51. You need to configure Dynamics 365 Business Central to allow for receipt of quantities of items greater than the quantity ordered.

What are two possible ways to achieve the goal? Each correct answer presents a complete solution . NOTE: Each correct selection is worth one point.

52. DRAG DROP

You have multiple, unpaid posted purchase invoices to reverse. Some invoices require complete reversal while others need partial reversal.

You need to process credit memos from the posted purchase invoices.

Which actions should you perform? To answer, drag the appropriate actions to the correct requirements. Each action may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content . NOTE: Each correct selection is worth one point.

53. DRAG DROP

A company uses Dynamics 365 Business Central.

The company’s funds are limited and some invoices that are due cannot be paid on time.

You need to prioritize vendors when you suggest vendor payments.

Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

54. You have a Microsoft Excel file that includes journal entry data that must be imported into Dynamics 365 Business Central. This file was previously imported into a General Journal batch.

You receive an updated version of the file that includes corrections, deletions, and new journal entries.

Which three actions can you perform by using the Edit in Excel feature? Each correct answer presents a complete solution . NOTE: Each correct selection is worth one point.


 

 

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