Lean Six Sigma Yellow Belt LSSYB Exam Dumps

1. When a process has proven itself to function at a Six Sigma level this means there are less than ________ defects per million opportunities.

2. Six Sigma refers to a process whose output has at least 95% of its data points within 6 Standard Deviations from the Mean.

3. Training cost is $3,000 and a project required an initial investment of $12,000.

If the project yields monthly savings of $1,800 beginning after 3 months, what is the payback period in months (before money costs and taxes)?

4. The ROI for a project is a measurement metric that stands for Return on Investment and is one of the methods used to measure the success of a Lean Six Sigma project.

5. The DMAIC approach to problem solving stands for Define, __________, Analyze, Improve and Control.

6. Voice of the Customer is a Lean Six Sigma technique to determine the ___________ attributes of a product or service.

7. Benefits and working conditions would be primarily the concern of which of the following?

8. In the expression Y = f(Xn) Y, the output, is the ___________ variable and Xn, the inputs, are the __________ variables.

9. When we assess the Voice of the Customer we are attempting to determine the gaps in our processes between “what is” and __________________.

10. Which of the following would likely not be a CTQ (Critical-to-Quality) for the purchase of a product?

11. The Pareto Chart is a tool that displays data that typically follows what ratio?

12. Al bought a handheld GPS from his local electronics store. When he entered an address it would not function.

For the manufacturer of the GPS this would be categorized as what type of cost?

13. Which of the following is a method of expressing the concept that the outputs of a process are a function of all the inputs to the process?

14. When we create a Process Map and want to depict an action step in the process we would use the ____________ symbol.

15. A Belt has determined that the loan application does not need to be reviewed by accounting thereby improving the number of applications a loan processer can handle. According to Cost of Poor Quality (COPQ) definitions RTY improvement would be considered _______________.

16. The following Business Case is constructed properly.

“During most of 2008 Division 16 experienced a 4.2% product return rate versus a target of nearly no returns. This costs the company a whole bunch of money.

17. The essence of Lean is to concentrate effort on ____________________ while improving process flow to achieve speed and agility at lower cost.

18. As a Belt created a Process Map he realized there were multiple departments involved in this process so he added a feature to the map called ______________.

19. As we conceive and define a LSS project one of the overriding things we hope to accomplish is to reduce the _____________________.

20. The Value Chain in an organization is the sum total of all the processes which occur in the business to take inputs and turn them into customer desired outputs.

21. A key metric in Six Sigma is the DPMO which stands for __________________?

22. Cycle Time, Defects, Scrap Cost and Safety are examples of business metrics or commonly referred to as which of the following?

23. To construct a Fishbone Diagram and capture all the issues of interest it is best if your team uses the ________________ approach.

24. A 5 Why Analysis is used to help identify possible defect causes when which one of the below listed tools is created?

25. The purpose of a Process Map is to identify the complexity of the process and to assist in identifying ______________ in the process.

26. At the start of a project we are told to “walk the process” from beginning to the end. We do this to_____________________.

27. The “Method” category of Root Causes on a Fishbone Diagram is primarily used to generate ideas as to the possible causes for defects by the ____________.

28. When we create a Process Map we use a __________ to show the direction of work flow.

29. At the beginning of a project we must keep in mind there are basically three views of a process: What you THINK it is, what it ACTUALLY is and What is DOCUMENTED.

30. One of the primary deliverables from performing a SIPOC is to begin to understand which inputs have the greatest affect on the ____________ most valued outputs.

31. A Macro Process Map may map a process showing the entire activities of a department and can likely be broken into many Micro Process Maps showing numerous processes that comprise the activities of the department.

32. SIPOC stands for Suppliers, Inputs, ___________ , Output and Customers.

33. As we begin to describe the things occurring with our process through a Process Map we begin to see some steps that are NVA which stands for ____________.

34. As we identify customer and supplier requirements for a SIPOC we are urged to use the RUMBA approach which stands for Reasonable, Understandable, _____________, Believable and Achievable.

35. Inputs that may affect your process to some degree but are not critical, are difficult to quantify and are random in nature are referred to as ___________.

36. Long-term Data represents all the variation that one can expect to experience from the output of the subject process.

37. The temperature of a liquid is being measured by a line operator.

Which is least likely to be influenced by the instrument?

38. One of the primary benefits of your team working together to create an X-Y Diagram is that the data collected from this exercise is accurate and certain.

39. Measurement System Analysis is a procedure used to quantify variation of the method or system used for taking measurements and used to assure usable data is collected.

40. A Belt gathered the following defect data for a trouser production line and wanted to assemble it into a Pareto Chart. The correct order from left to right in the chart would be:

Data: Cutting 29

Forming 43

Stitching 17

Sealing 51

41. One of the primary objectives of constructing an X-Y Diagram is to separate the vital few X’s from the trivial many X’s.

42. Stability, Bias and Linearity define the ___________ of a Measurement System.

43. A tool we use to identify possible failures (defects) in our process and the impact they may have is the _________________.

44. The RPN or Risk Priority Number is used to rank the various Failure Modes as to their impact on the output of the subject process.

45. The purpose of ________________ is to analyze data and present it in a way we can make informed decisions as to what is happening in our process.

46. Process Capability is defined based on customer requirements, defect free performance and output over time.

47. Lean Principles defines for us ________ specific areas where waste typically exists in our processes.

48. It is recommended that when beginning a 5S program it be started in a pilot work area for learning and demonstration purposes then it is expended throughout the plant.

49. As part of a Visual Factory plan _____________ are created and utilized to identify areas in need of cleaning and organization.

50. One of the 5S approaches to eliminating waste is to minimize work activities that are out of the ordinary thereby requiring unusual decisions and actions to accomplish the correct things. This 5S tool is called __________________.

51. The Control Plan is the road map to sustaining the improvements made through the Lean Six Sigma project and should therefore involve keeping the __________ up to date as a means of supporting the Response Plan.

52. To minimize waste through the application of Lean Principles we do which of the following?

53. A Lean Principle that states the process of eliminating waste is a continual process requiring one to always be on the lookout for ways to reduce the seven elements of waste is known as ____________ .

54. An important factor in a viable Control Plan is to determine who, when and to what level various personnel must be _________ to maintain the improvements made to a process.

55. Upon completion of a project a Belt must complete the ____________________ then transfer responsibility for this to the Process Owner.

56. Systems and structures are the basis for allowing people to change their behaviors permanently and are accomplished through which of the following?

57. The Control Plan is created following the finalization of the Measure Phase and can be closed when?

58. To reduce the people or operator introduced defects into a process it is best if a Belt can design and implement a means of ________________ into the process.

59. A Monitoring Plan put into place at the conclusion of a project will provide for adequate systems with key metric readouts indicating out-of-spec conditions.

60. When a process has proven itself to function at a Six Sigma level this means there are less than 3.4 defects per ___________ opportunities.

61. Six Sigma refers to a process whose output has 100% of its data points within 8 Standard Deviations from the Mean.

62. Training cost $2,500 and a project required an initial investment of $23,500. If the project yields monthly savings of $2,500 beginning after 4 months, what is the payback period in months (before money costs and taxes)?

63. The ROI for a project is a measurement metric that stands for _____________________ and is one of the methods used to measure the success of a Lean Six Sigma project.

64. The DMAIC approach to problem solving stands for Define, __________, Analyze, Improve and Control.

65. Voice of the Business is a Lean Six Sigma technique to determine the needs and wants of the ______________ of the business.

66. Y, the output of a process, is the ______________ variable while Xn, the various inputs to a process, are the _____________ variables.

67. Which of the following would likely be a CTQ (Critical-to-Quality) for the purchase of a service?

68. Al bought a digital camera from his local electronics store. When he first used it he found the zoom lens function was inoperative because a gear was installed improperly.

For the manufacturer of the camera this would be categorized as what type of cost?

69. The formula Y = f(Xn) is a method of expressing the concept that the output of a process is a function of all the __________________?

70. A Belt has determined that the insurance claim form needn’t be reviewed by accounting thereby improving the number of claims a processer can handle. According to Cost of Poor Quality (COPQ) definitions RTY improvement would be considered _______________.

71. The following Business Case is constructed properly. “During 2009 the commercial loan division experienced a 2.7% default rate versus a target of less than .5%. This costs the bank in excess of $250,000 quarterly.”

72. As we attempt to find a commonality of terms to assess the performance of a broad range of processes we use a key metric called the DPMO which stands for __________________________?

73. In an organization is the sum total of all the processes which occur in the business to take inputs and turn them into customer desired outputs is called the Value Chain.

74. When a Belt wishes to clarify the activities of various departments in a Process Map she is creating she adds a feature to the map called ______________.

75. With a Fishbone Diagram we use the legs to define each source of a potential defect and along the legs we enter each potential means by which a defect could be introduced into our process.

76. The purpose of a ______________ is to identify the complexity of the process and to assist in identifying critical steps in the process.

77. In order to properly draft a Process Map at the start of a project we are told to __________________ from beginning to the end.

78. The “Equipment” category of Root Causes on a Fishbone Diagram would be used primarily used to generate ideas as to which of the following are possible causes for defects?

79. At the beginning of a project we must keep in mind there are basically three views of a process: What you THINK it is, What the SUPPLIER wants and What it SHOULD be.

80. A Micro Process Map may map a process showing the entire activities of a department and can likely be broken into many Macro Process Maps showing numerous processes that comprise the activities of the department.