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1. A Service Catalog may include which of the following components?

2. Which one of the following statements applies to a set of fields when they are coalesced during an import?

A. If a match is found using the coalesce fields, the existing record is updated with the information being imported

B. If a match is not found using the coalesce fields, the system does not create a Transform Map

C. If a match is found using the coalesce fields, the system creates a new record

D. If a match is not found using the coalesce fields, the existing record is updated with the information being imported

3. As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?

4. The display sequence is controlled in a Service Catalog Item using which of the following?

5. Reports can be created from which different places in the platform? (Choose two.)

6. Knowledge Base Search results can be sorted by which of the following? (Choose three.)

A. Most recent update

B. Popularity

C. Relevancy

D. Manager assignment

E. Number of views

7. What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?

8. Which term refers to application menus and modules which you may want to access quickly and often?

9. What is generated from the Service Catalog once a user places an order for an item or service?

A. A change request

B. An Order Guide

C. A request

D. An SLA

10. From the User menu, which actions can a user select? (Choose three.)

11. Buttons, form links, and context menu items are all examples of what type of functionality?

12. Which of the following is true of Service Catalog Items in relation to the Service Catalog?

13. Table Access Control rules are processed in the following order:

14. What is the platform name for the User table?

A. u_users

B. sys_users

C. x_users

D. sys_user

15. A REQ number in the Service Catalog represents…

16. Which would NOT appear in the History section of the Application Navigator?

17. Which one of the following statements is a recommendation from ServiceNow about Update Sets?

18. Which of the following is used to initiate a flow?

19. For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables?

20. Which one of the following statements is true about Column Context Menus?

21. Which one statement correctly describes Access Control rule evaluation?

22. When using the Load Data and Transform Map process, what is the Mapping Assist used for?

23. Which one of the following statements describes the contents of the Configuration Management Database (CMDB)?

24. In what order should filter elements be specified?

25. Which statement is true about business rules?

26. Which of the following are a type of client scripts supported in ServiceNow? (Choose four.)

A. onSubmit

B. onUpdate

C. onCellEdit

D. onLoad

E. onEdit

F. onChange

G. onSave

27. Which type of tables may be extended by other tables, but do not extend another table?

28. Which of the following statement describes the purpose of an Order Guide?

29. Which tool is used to have conversations with logged-in users in real-time?

30. Which of the following concepts are associated with the ServiceNow CMDB? (Choose four.)

31. What is a formatter? Select one of the following.

32. When searching using the App Navigator search field, what can be returned? (Choose four.)

33. Which technique is used to get information from a series of referenced fields from different tables?

34. What is a schema map?

A. A schema map enables administrators to define records from specific tables as trouble sources for Configuration Items

B. A schema map graphically organizes the visual task boards for the CMDB

C. A schema map graphically displays the Configuration Items that support a business service

D. A schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema

35. Which one of the following statements best describes the purpose of an Update Set?

36. Which of the following can be customized through the Basic Configuration UI 16 module? (Choose three.)

A. Banner Image

B. Record Number Format

C. Browser Tab Title

D. System Date Format

E. Form Header Size

37. What is the function of user impersonation?

38. What information does the System Dictionary contain?

A. The human-readable labels and language settings

B. The definition for each table and column

C. The information on how tables relate to each other

D. The language dictionary used for spell checking

39. When working on a form, what is the difference between Insert and Update operations?

40. How is the Event Log different from the Event Registry?

A. Event Log contains generated Events, the Event Registry is a table of Event definitions

B. Event Log is formatted in the Log style, the Event Registry displays different fields

C. Event Log lists Events that were triggered by integrations, the Event Registry lists the Events that were triggered during the day (24-hour period)

D. Event Log is the same as the Event Registry